Joseph Shen Email & Phone Number

Las Vegas, Nevada, United States

Onsite IT Service Technician handling on-site technical issues, show site setup and technical support, asset management, and resource allocation for an enterprise-level corporation across multiple time-zones and locations.Primary Focus & Completed Large-Scale Projects:- Standardization of machine roll-outs adhering to company standards.- Asset management and allocation of company devices to employees via Microsoft Endpoint Management and Active Directory.- Office and 'Showsite' IT support and maintenance.- Point-person for Microsoft Intune Autopilot Project, for launching "zero-touch" configuration of devices to all company-owned computer resources for standardization.

Las Vegas, Nevada

Network systems support and primary helpdesk support. Provided helpdesk support and helped lead company initiatives and led projects vital to company growth and function.Tasks:- Monitoring and improvement of in-house servers ensuring compliance and functionality; also provided helpdesk support (either remote or in-person) to multiple offices to ensure continuous functionality.- Created in-house inventory management system of “A-Class” assets as well as asset allocation.- Facilitated projects to improve on existing systems.

Las Vegas, Nv

Retail Store level (1st & 2nd level) service and repair technician, certified to troubleshoot, diagnose, and repair issues with any Apple mobile devices, Mac computer hardware, and Apple-related software issues. In addition, also provided instruction on introductory-level ‘One-to-One’ courses on the understanding and usage of Apple programs and products.Technical Expertise & Achievements:- Certified to troubleshoot, diagnose, and repair Apple iOS & Mac OS software and Apple hardware.- Engage in teaching ‘One-to-One’ members on Apple devices and software.- Managed and helped support team members with daily store tasks, including scheduling technical support reservations with external customers, daily team schedule management, and in-store repairs.- Maintained highest customer satisfaction score in the store for two consecutive quarters (Q2, Q3 2013).

Las Vegas, Nv

Engaged in customer interaction to provide a complete purchasing solution.Achievements:- Obtained second highest grossing sales in the store in excess of 700k for Q1 2012.- Obtained highest customer satisfaction score within the store for two consecutive quarters (Q3, Q4 2011).

Las Vegas, Nv

In-charge of store inventory: products, parts, tools, supplies, etc. Ensured store product availability and maintained store product placement and visuals. Main additional tasks included maintaining stockroom organization and loss-prevention reporting.Tasks:- Managed store inventory and incoming and outgoing shipments of store product and service repair parts.- Performed daily counts of product and maintained store visual standards.- Bi-yearly physical inventory count of all in-store products to ensure store inventory accuracy.

Las Vegas, Nevada

Maintained and updated digital patient medical records and documentation. Also tasked with digitizing medical records and maintaining in-house computer server.Tasks:- Digitized, organized, and updated patient medical records and additional documentation.- Managed in-office computer server.

Las Vegas, Nv

Office clerk tasked with record keeping and managing online orders.Tasks:- Managed and organized internal receipts and invoices.- Managed online services and external orders.- Prepared external customer orders and provided local package delivery.

Bs

High School