Joe Soler Email & Phone Number

Temecula, CA

• Administer and provide technical expertise supporting day-to-day operations of a large and complex 24/7 environment including a large virtual infrastructure and SAN environment operating tier 1 enterprise level systems.
• Assisted in the successful upgrade of critical casino slot floor system upgrades with minimum down time preventing loss of revenue and maintaining an outstanding customer experience.

Owner and manager of small business responsible for managing employees, finances, budget, membership enrollment, marketing, advertising, payroll, planning and strategy.

• Handled complex client-server real-time eDiagnostics business intelligence tool monitoring systems (products) connected to inspection and imaging tools within international semi-conductor industry.
• Saved customers over $1M, prevented long system and unscheduled downs, and reduced cost of service by thousands of dollars per year by installing and supporting critical eDiagnostic products.
• Assisted with engineering and architectural product design of eDiagnostic and analytical tools system hardware; operating system installation and configuration, system security hardening; third-party and proprietary.
• Reduced number of fly-and-fix site visits and enhanced customers' experience by providing system, application and product training to customers and field and internal engineers.

Milpitas, CA

• Filled roles as Technical and Product Support Manager. Managed and supported logistics, bill of material management, purchasing, order administration, commercial operations, system manufacturing, new product.
• Reduced product manufacturing costs over 60% by redesigning systems hardware components and streamlining order and manufacturing processes.
• Achieved successful third party license audits, by developing detailed install base and software license tracking database.
• Reduced COGS, streamlined process, and reduced manufacturing time from 14 days to 3 days, by creating, documenting and implementing product commercial operations process and procedures.

Milpitas, CA

• Oversaw service support data center and network. Established separate domain to secure customer data and protect service related company IP.
• Reduced cost of service and enhanced service with real-time troubleshooting and support, by designing, implementing, and administering service and support data center and enabling division engineers to remotely monitor.
• Designed, implemented, maintained and audited certified ISO 27001 information security management system including disaster recovery (DR) and business continuity plan (BCP).
• Supported network and product firewalls, routers, switches and multiple virtual private networks (VPNs) used for remote support connected to tool monitoring systems located at global customer sites, relocating entire.

Ran the LAN, servers, help desk and end-user desktop support. Created and monitored mainframe user accounts. Managed multiple teams as a project and department manager.Applications Systems AnalystCoordinated data mining. Compiled, analyzed, and presented performance measure reports using DOD mainframe, CICS, Natural/2, Delphi, SQL and custom application.

Bachelor Of Science, Information Technology

Associates Of Science, Business Management