In my role as Director of Analytics & Technology Services at United Way ofGreater Cincinnati, I established an IT governance framework, settingstandard policies and procedures to streamline operations. My leadership increating an organization-wide technological strategy covered network,systems, desktop platforms, and software standards, ensuring a cohesive andefficient tech environment.I led a skilled management team responsible for customer care, technicalsupport, IT, facilities, and building operations, fostering a culture ofexcellence and mentorship. A key part of my role involved developing aunified application strategy, which significantly enhanced our fundraising,marketing, and building management efforts.Key Achievements/Contributions:• Oversaw IT and building operations with a combined P&L of $5.5M, managingproperty for $18M facility.• Achieved a 20% reduction in annual expenses through strategic serverconsolidation, virtualization, and the adoption of Microsoft cloudtechnologies.• Founded and developed the IT department from scratch, balancing internaland external resources and attaining a 99% IT customer satisfaction score.• Directed a $2.6M office modernization project, enhancing workspaces withupgraded meeting rooms and flexible space designs.• Managed facility maintenance and real estate, increasing occupancy from70% to full capacity in three years, boosting revenue by $900K over fiveyears.• Successfully executed a 45-day emergency website migration and redesign.• Led the transition to a CRM and DX suite, consolidating databases andimproving donor engagement, which increased the efficiency of Donor Servicesby 95%.• Revamped 211 call center operations, integrating Salesforce for betterdatabase management.• Chaired the Technology Committee, aligning IT initiatives withorganizational priorities and maximizing technology investments.

During my tenure as Director of IT at Catholic Charities of SouthwesternOhio, I spearheaded the development and implementation of an IT strategyfocused on compliance, stability, and cost-efficiency. My role was pivotalin centralizing administration across six agency sites, enhancing overallorganizational efficiency.I actively engaged with agency leadership to understand their unique needs,which enabled me to develop tailored solutions in systems, networking,telecommunications, and support. Setting up IT operational standards andpolicies, I ensured robust backup, disaster recovery, hardware refreshcycles, and system availability. Additionally, I crafted Service LevelAgreements (SLAs) and baseline metrics that effectively managed incidentsand problems.Key Achievements/Contributions:• Generated over $50K in savings in the first year by consolidating andoptimizing IT contracts.• Transitioned the IT infrastructure to a virtual server model, which notonly improved data redundancy but also reduced the infrastructure size by30% and bolstered security.• Established a global helpdesk ticket system across all agency sites,improving collaboration, setting clear SLAs, and enhancing technologytransparency.• Managed all aspects of information technology operations across six agencysites, ensuring seamless IT service delivery.• Led a competent team that maintained a remarkable 99.99% uptime and uphelda secure network with no data breaches.

In my role as Manager of IT Service Delivery and Business Intelligence atPomeroy, I led the establishment of a Business Intelligence (BI) center ofexcellence. This involved close collaboration with consultants and businessleaders to strategically develop BI capabilities. I managed a broad range ofinitiatives, from enhancing ERP systems to advancing application developmentand infrastructure upgrades.I led a dedicated team of 4 analysts specializing in business intelligenceand data warehousing and 5 project managers, fostering a culture of expertise and innovation. Myimplementation of the ITIL framework and the evolution of SDLC methodologiessignificantly enhanced our software development processes and operationalefficiency.Key Achievements/Contributions:• Orchestrated service delivery and BI operations in a $650M company,extending IT service management across both domestic and internationalmarkets.• Managed a $1.4M budget, executing strategic planning and maintainingaccurate forecasting to optimize resource allocation.• Successfully led a $1.2M project for the implementation of an enterprisereporting and analytics platform, including effective vendor negotiations.• Centralized enterprise data management into a multi-terabyte warehouse,significantly enhancing data handling capabilities.• Improved team efficiency by 45% through the standardization of businessand data analysis practices, supplemented by specialized training.• Provided strategic direction and guidance to two IT teams, ensuring a highstandard of operational and service excellence.

Responsible for the coordination and implementation of information technology systems and projects.

Headquarters for 550+ national and international in-home care franchise company.

Supervised IT Lab/Help Desk Department staff