Joe Statter Email & Phone Number

Newcastle Upon Tyne, England, United Kingdom

Home Based

Provide technical support and training Aruba wireless, Fortinet security solutions,LAN switching and wireless equipment Cisco and Alcatel lucent switching and routing solutions Senior Network engineer October 2019 to December 2019Trouble-shooting and implemention of Alcatel (HPE Aruba) and Cisco LAN Routing /switching and WLAN networks for major customers UK wide WAN and SD WAN deploymentsProviding consultancy and configuration design pre and post sales support assisting the technical team and sales team with validated solutions attending customer meetings in a support capacity performing POC in Lab and on customer sites. Provided regular team meetings to discuss technical and personal issues and queries.• Configured and troubleshoot Cisco Core routers mainly OSPF and BGP issues.• Configured and troubleshoot Cisco, Aruba and HP switches VLAN deployment STP,RSTP PVST and PVST + • QoS using Diffserve and DSCP Marking for both Data and Voice apps.• LACP both Static and dynamic configuration and fault resolution• Windows server 2016 configuration and problem resolution AD DNS 802.1x Radius• Utilised and trouble shooted various security methods EAP TTL TTLS LEAP VPN IPSEC IKE Radius both windows and free radius.• Configured and troubleshoot Aruba and Ruckus wireless networks applying security methods WEP WPA WPA2 WPA3 and specifying SSID deploymen Captive Portal and on boarding solutions.• SD WAN MPLS• Fortinet security implementation and trouble shooting.

Contract position provide technical support on HPE (Aruba) switching and wireless equipment Cisco and Alcatel lucent switching and routing solutions leading a team of 4 support engineers.Senior Network engineer August 2019 to October 2019Trouble-shooting and implemention of Alcatel (HPE Aruba) and Cisco LAN Routing /switching and WLAN networks for major customers in Belgium.Providing consultancy and configuration design pre and post sales support assisting the technical team and sales team with validated solutions attending customer meetings in a support capacity performing POC in Lab and on customer sites. Provided regular team meetings to discuss technical and personal issues and queries.• Configured and troubleshoot Cisco Core routers mainly OSPF and BGP issues.• Configured and troubleshoot Cisco, Aruba and HP switches VLAN deployment STP,RSTP PVST and PVST + • QoS using Diffserve and DSCP Marking for both Data and Voice apps.• LACP both Static and dynamic configuration and fault resolution• Windows server 2012 configuration and problem resolution AD DNS 802.1x Radius• Utilised and trouble shooted various security methods EAP TTL TTLS LEAP VPN IPSEC IKE Radius both windows and free radius.• Configured and troubleshoot Aruba and Ruckus wireless networks applying security methods WEP WPA WPA2 WPA3 and specifying SSID deploymen Captive Portal and on boarding solutions.• SDWAN MPLS

North Yorkshire

Newbury, Berkshire, United Kingdom

Senior technical support providing Level 3 technical assistance and troubleshooting on various networking and wireless products primarily Aruba wireless and data switches HP switching family and Fortinet fortigate firewallsI also attended customers remotely or with site visits for more pressing issues.

Uk

United Kingdom

T3 and escalation support for customer issues unable to be resolved within the AeroHive ATAC T1 and T2 support teams responsible for providing detailed problem analysis and troubleshooting as well as providing a complete customer problem interface to the engineering and development teams for problem resolution.

United Kingdom

Senior Technical Support Engineer providing high level Tier 4 engineering and customer support for the entire range of the technically advanced and award winning RUCKUS wireless product line to customers throughout EMEA.

Design Survey and implementation of Data and WLAN Networks comprising of Cisco Data Switches and Cisco 4400 5508 wlan controllers and AP's ARUBA / Alcatel lucent WLAN controllers and access point Alcatel 6200,6400,6850' 9000 series switches and the recent 6900 and 10K solutions Wireless Products. Consultancy and Pre-and post sales support installation and troubleshooting

Data Architect responsible for all facets of Alcatel-Lucent Data and Wireless networks including recommendation of procurement the design and installation as well as pre-sales consultancy and advisory services with prospective clients at all levels from admin staff to directorship levels.Performing high level technical post-sales support on Alcatel ,Aruba Cisco and Colubris wireless installations wireless surveying and RF analysis using state of the art utilities customer and engineering personnel product training.

Data Consultant responsible for all facets of Alcatel-Lucent Data and Wireless networks the design and installation as well as pre-sales consultancy and advisory services with prospective clients at all levels from admin staff to directorship levels.Performing high level technical post-sales support on Alcatel ,Aruba Colubris wireless installations wireless surveying and RF analysis using state of the art utilities customer and engineering personnel product training.

Project responsibility from the outset with full responsibility.Responsible for the entire network design process from initial customer network infrastructure requirements.The procurement of the most suitable equipment in the Alcatel Portfolio of equipment to perform and provide the necessary network functionality and scalability for future enhancements.Network design to enable the client/customer to lever the most performance and applications recommending VLAN implementations Routing protocols and IP addressing providing all documentation from initial design documents to system design specifications field acceptance test documents to final system acceptance test i also provided post engineering support to all my assigned project implementations

Customer consultation, Design and Implementation of Complex data networks for major customers this included System spesification design hardware equipment recommendations initial network design IP Addressing Routing and LAN design specifically tailored to the implementation of Alcatel Data product line

Al-Khobar Saudi Arabia

Primarily to seek new business opportunities and provide solutions and recommendations to sales on the best product and recommended sales strategy for companies located in the eastern provinces of Saudi Arabia these included customers such as STC and ARAMCO .Other responsibilities were to manage and mentor SE and Technical support on all technical issues relating to Data communications deployments and troubleshooting

Msc, Computer Science

MSc Computer science

Gcse