Joe Samuel Thomas Email & Phone Number

Toronto, Canada Area

• Provide 2nd level support and Incident resolution, ensuring Service Level Agreements are met.• Develop and implement application administration best practices for ERP (SAGE/ASW), Microsoft Web Servers (IIS/SSL) and Portals, Healthcare ERP Solutions (KROLL), TMS Solutions (Descartes) ,DNS and FTP Solutions• Work closely with the Warehouse and Finance Team for SAGE Administration and the ERP Web Ordering (e-commerce) solutions.• Defining application release schedule in accordance to business requirements (minor and major releases)• Support problem management practices as defined within ITIL.• Execute change and release management practices promoting code to production environment.• Works closely with external and internal development teams, DBA, Infrastructure teams as required.• Create and update new and existing documentation and process flows related to existing and new systems.• Works closely with external vendors to define ongoing support and coordinate upgrade activities.

Toronto, Canada Area

Responsible for coordinating and supervising all activities related to the integration of Gaming applications with the Non-Production Environments and for the overall operational support of those systems.DutiesPerform daily system monitoring.Deployment of Software Application packages to multiple test environments and Gaming Devices.Provide .net, Java and SSRS based application support.Provide 2nd level support and incident resolution, ensuring SLA’s are achieved.Assist QM/QA Teams to resolve the Environment related defects and issues.Coordinate and perform integration testing. Evaluate results, and make recommendations based on findings.Performing System Backups/File Archival and Purge.Data Management in MS- SQL.Support key project roles such as testing, training, and implementation Change Management initiatives.Evaluate and recommend best practice process and procedures for environment management.Plan, schedule and assist in the implementation of IT projects.Development of documentation for new and modified standard operating procedures (SOPs) and workflows.Schedule, set up, and configure test environments to meet various testing requirements.Represent Testing Services on projects to ensure adequate design, build and implementation of pre-production environments, documents and procedures.Develop, modify and update environment configuration and design documentation.Monitor and fine tune system parameters to attain best performance for test environments.Ensure required data has been scrambled in Test Environments

Mississauga

• Responsible for building and Configuring new Physical Windows 2008/ 2012 Servers.• Creation of new Virtual Machines Windows 2012/2008 using VM ware.• Installation and Configuration of Tivoli Storage Manager.• Installation of Software Policies and Patch policies using HPSA.• Installation/Configuration of Windows/Application Failover Cluster on Windows 2008 and 2012 Servers.• Configuration of Raw Device mappings on Virtual Servers• Configuration and Installation of VERITAS System Administrator.• Installation/Configuration of SYMANTEC NetBackup on Windows 2008/2012 Servers

Toronto, Canada Area

 Installation and Administration of Windows Server 2003/2008, IIS6.0/7.0, SharePoint 2010, SQL Server 2005/2008, and Dynamics AX 2009. Maintenance of production/non-production environment servers; Deployment of Application to production environment and Non- Production Environment. Administration and Management of the Infrastructure of the project such as load balancing of the servers (Hardware and Network), Active Directory management (2005/2008), Cluster Creation/ Administration.. Installation and Administration of Active Directory (Domain Administrator)  Installation/Management of the Dynamics AX/ Biz-talk Database/Share-point Database. Administers the Security Roles and User Administration in Dynamics AX 2009. Manages the Deployment of monthly Microsoft Security patch release in multiple Environments (Production and Non-Production) through WSUS. Manages the maintenance of Virtualization Environment through Hyper-V, VMWare and XenApp for Production and Non-Production Environment. Created and performs the maintenance of Virtual Machine’s in VM-ware. Manages the Maintenance of Storages P2000, HP 3PAR Management of Application Firewall rules using Thread Management Gateway (TMG) and Internet Security and Acceleration Server (ISA). Administration of the 2-factor Authentication process using Entrust PKI certificates for the Login purpose of Application Website. Administering the User management Module using the Forefront Identity Management (FIM) Handled the Earnest & Young (E&Y), PWC Audit team for the Presto Audit during each quarter. Supports the Hardware Security Module (HSM) for the Presto. Resolution of level 2 incidents related to DAX issues which involved Finance/ Sales/User Management modules. Incident & Problem management in ITSM. Resolving incidents that arises during real time faced by Presto cardholders. ITSM tool is used for resolution; Management of the Qualys Scan for Production Servers.

Hyderabad Area, India

• Created the test cases and TCER’s as per design documents.• Preparing/Modifying the test scripts as per the latest requirements documents• Defect logging, tracking, validation and Bug Analysis in TFS.• Creation of documents / presentations to assist Product Acceptance (PAT)/ Integration Test(I&IT) team• Provide training and support to the PAT/I&IT team• Executed the test scenarios that had been identified to the best quality following project guidelines for clear auditing purposes• Performed analyzing, fixing and testing of the Level 3 Incidents which occurred in production environment in .net 2008 and Microsoft Dynamics AX 2009.• Supervised the implementation of the Dynamics AX Software and ensure the end user's acquaintance with the software.• Prepared the technical and functional document including the Use Case diagrams, Process Flows, Test Cases and TCER’s.• Developed the Unit cases and automated Test Cases in C# and Visual Studio 2010.• Deployment of new Releases into test and dummy production Environment.• Provided Technical and Functional sessions to the Project Team.

Bachelor Of Technology (B.Tech.), Mechanical Engineering

Bachelor Of Technology (B.Tech.), Mechanical Engineering, First Class