Joe Strahan Email & Phone Number

Nelson, England, United Kingdom

Mobile Delivery Executive, making sure you can take the calls when you need to,

Burnley, England, United Kingdom

Burnley

Manipulation of data using formula's and macro's in excel to increase potential revenueAssisting account managers in determining the best package for customers whilst also minimizing risk to ourselves. Streamlining mobile process to optimize workload and creating the tools required.Accounts range from 10 users up to 5000 users.

Blackburn, United Kingdom

• Handling broadband faults at every step, from call coming in until resolution.• Identifying the client’s needs on the first call and ensuring loss of service is minimal by using failover connections.• Identifying problems with the Vodafone Onenet VOIP system.• Escalating incidents where appropriate BT Openreach and Vodafone with regards to broadband and Onenet.• Taking ownership of cases and liaising with various departments until resolved.• Contacting clients to agreed timescales to ensure they are informed of progress.• Providing technical support on all mobile phone devices and accessories for the large customer database, including the Nokia Lumia 950, Apple IPhone 6s, Xperia Z5 and Samsung S6.• Provided internal IT support as necessary, including browsing, server, or general PC issues.• Created process maps and knowledge base articles for internal use and also for customer reference on the corporate website.

Burnley

providing technical assistance to colleagues to ensure that ADSL2 and FTTC products are working as efficiently and stable as possible. From performing KBD's and interpreting results to changing profiles and tweaking SNR levels. I provide first rate training to our front line advisers to make sure that they are upto date with any process changes and also liaise with any relevant departments to make the department run as smoothly as possible.I led the team in a supervisory role whilst we were awaiting a new manager and found the experience liberating and definately wish to try that again. During my time as Team Leader I help the department perform 5000 account migrates onto our LLU network without issue.

Providing first rate training and technical support for an extremely busy ISP.Tweaking profiles and SNR levels to ensure customers have the best experience their lines can deliver

selling insurance