Joe Sullivan, Pmp, Retired

Joe Sullivan, Pmp, Retired Email and Phone Number

SITA @
Joe Sullivan, Pmp, Retired's Location
St Augustine, Florida, United States, United States
Joe Sullivan, Pmp, Retired's Contact Details

Joe Sullivan, Pmp, Retired personal email

n/a

Joe Sullivan, Pmp, Retired phone numbers

About Joe Sullivan, Pmp, Retired

IT professional who has reduced costs through competitive contract negotiation and increased productivity, while achieving high customer satisfaction through improved IT infrastructure, system functionality and processes.Specialties: Project Management, Quality and Productivity Improvement, P/L and Budget Accountability, Change Control Management, Network Architecture & Infrastructure, Team Building and Leadership, JD Edwards ERP and WMS, Six Sigma Green Belt

Joe Sullivan, Pmp, Retired's Current Company Details
Joe Sullivan Photography

Joe Sullivan Photography

SITA
Joe Sullivan, Pmp, Retired Work Experience Details
  • Joe Sullivan Photography
    Retired
    Joe Sullivan Photography May 2023 - Present
    St Augustine, Florida, United States
  • Sita
    Business Development, Senior Manager
    Sita Jan 2016 - Oct 2024
    Orlando, Florida Area
    •Customize demos of AirportVision, AirportVoice and Media Manager tailored to customer flight data and displays•Build, develop and maintain working relationships with representative airport consultants; educate them about SITA products and partner on future airport bids and projects•Provide support to sales groups during pre-contract phases; providing input to project approval board process, ensuring offers and contracts are technologically achievable and realistic•Lead Solution Design group to translate customer’s business needs into the best solutions; transition design responsibilities from bid to delivery design phase seamlessly•Collaborate with all stakeholders throughout the selling process
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  • Sita
    Director, Software Integration
    Sita Feb 2013 - Jan 2016
    Dayton, Ohio Area
    •Generated project and resource plans, oversee P&L, budget and risk mitigation and provide partners and resources; implementing and maintaining flight display and public address systems for worldwide airports and ground transportation industry. Outcome is 98% annual maintenance contract renewals over three years, contributing $6.5 million to annual revenue•Partnered with sales leadership through pre-sale lifecycle to ensure effective outcomes for major bids and customer changes•Created project resource planning tool that better defines weekly work packages; Outcome is greater efficiencies throughout project life cycle, allowing PMs to schedule critical resources and meet time commitments more effectively•Develop continuous training for all core products, raising team competency levels. Provide training to parent company, resulting in reduced number of resources required to deliver on customer demands; minimizes travel costs by regionalizing expert staff on software deployment
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  • Sita
    Sr. Project Manager
    Sita Oct 2011 - Feb 2013
    Dayton, Ohio Area
    •Coordinated delivery and implementation of flight display and public-address systems for domestic and international airports and airlines•Led project teams and provided development opportunities, support and mentorship, as well as monitored performance for optimal delivery of exceptional service•Drove successful delivery of customer facing and internal projects; Designed process to manage project lifecycle, eliminating administrative steps, improving resource planning, allowing for trend tracking and providing a unified view of schedule of values and projects for all stakeholders•Managed forecasts to ensure profit margins were maintained or increased; validated all scope and financial impact changes with leadership to ensure customer expectations were met or exceeded; enhanced delivery on commitments and increased customer satisfaction •Managed third party suppliers and general contractors in order to secure delivery targets; communicated and reported on project status to key stakeholders
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  • Sallie Mae
    Director, Facility It Development
    Sallie Mae Mar 2006 - Oct 2011
    • Successfully deployed IT infrastructure to enable expansion in New York, Indiana & Nevada facilities, rapidly allowing Sallie Mae growth into new lines of business. Established the hardware architecture to support Client/Server Topology and built telecommunications systems to service 2,100 users and drove significant savings by decreasing IT support resolution times by 45%, and significantly improved process by establishing multi tiered call handling process.• Led Debt Management Operations (DMO) disaster recovery planning and implementation; worked with executive leadership team to ensure successful drills & planning sessions. Improved plan by staging preemptive companywide drills to prepare for potential disasters.• Implemented technology & telecommunications infrastructure in new call centers; collaborated closely with Sallie Mae operations teams to ensure that company standards & protocols were consistent with logistic requirements, including IT specifications, furniture & fixture requirements, & training facility specifications• Hired & trained new IT Managers on Sallie Mae IT protocols; ensured they were competent in all company IT methodologies, policies & procedures • Created budgets that ensured all project budgetary considerations were met; integral part in creating annual operational budgets relative to new & existing facilities implementation
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  • Sallie Mae
    Director, Information Technology
    Sallie Mae Mar 2003 - Mar 2006
    • Led IT department comprised of 22 professionals in the areas of network architecture & infrastructure, PC support/service desk, computer operations, telecommunications and systems development. Hired, trained, and managed facility management teams as part of each new call center start-up. Provided leadership development opportunities to support staff, which resulted in seven direct reports earning promotions.• Directed compliance and accountability for SOx and FDCPA standards and laws ensuring compliance on all applications and systems.• Saved $2.5 million within five years by leading RFP initiatives that included the negotiation of IT, telecommunication and mailroom contracts.• Created and managed budget of $8 million to provide management with long-term predictability for strategic business planning.• Eliminated redundancy and improved call management while maintaining high productivity rates through the implementation of a new collection software platform and phone switch to successfully combine national debt management systems.• Increased loan resolution 30% by scoring debtors in real time rather than waiting for results and losing debtor access. Managed software application design to allow call center instantaneous credit bureau ratings and scores clients’ ability to pay outstanding loans.
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  • Mcsi
    Director, Information Systems
    Mcsi Apr 1992 - Nov 2002
    • Led multi site team of 50 IT professionals and eight service desk technicians, meeting the unique management challenges of leading remote employees and maintaining low turnover.• Designed and managed the implementation of a 65 office WAN using frame relay, Citrix and the Internet in a Windows XP/2000/NT environment.• Contributed to revenue growth from $25 million to $1 billion in less than nine years by aligning IT operations to meet goals for publicly traded company.• Generated $5 million annual savings by consolidating IT and telecommunications strategies for 37 mergers and acquisitions.• Directed a team of 30 dedicated IT consultants during JD Edwards and System2000 ERP software implementation for distribution/manufacturing; led and developed RFP, architecting, planning and implementation processes. These tools provided 19 consecutive quarters of increased earnings.• Saved $3.5 million annually in processing and reduced headcount by implementing PeopleSoft web-based HR and payroll system in less than six months.• Saved $4 million by reorganizing and restructuring the support teams resulting in a 40% reduction in personnel and eliminating support outsourcing.• Reduced national inventories from $30 million to $12 million by implementing a JIT inventory system and leading the consolidation of 17 warehouses into one distribution center, utilizing Warehouse Management Systems (WMS) integrated into JD Edwards ERP.• Developed and implemented national disaster recovery plan and contingency site operated in real time that allowed instantaneous switchover without down time.• Managed service desk support teams for 3,500 end users.

Joe Sullivan, Pmp, Retired Skills

Disaster Recovery Six Sigma Program Management Leadership Outsourcing Project Management Team Building Project Planning Information Systems Ms Project Change Control Vendor Management It Operations Strategic Planning Process Improvement Management Telecommunications Microsoft Project Integration Information Technology Customer Service Business Process Improvement Access

Joe Sullivan, Pmp, Retired Education Details

Frequently Asked Questions about Joe Sullivan, Pmp, Retired

What company does Joe Sullivan, Pmp, Retired work for?

Joe Sullivan, Pmp, Retired works for Joe Sullivan Photography

What is Joe Sullivan, Pmp, Retired's role at the current company?

Joe Sullivan, Pmp, Retired's current role is SITA.

What is Joe Sullivan, Pmp, Retired's email address?

Joe Sullivan, Pmp, Retired's email address is jo****@****oto.com

What is Joe Sullivan, Pmp, Retired's direct phone number?

Joe Sullivan, Pmp, Retired's direct phone number is +193746*****

What schools did Joe Sullivan, Pmp, Retired attend?

Joe Sullivan, Pmp, Retired attended Wright State University.

What are some of Joe Sullivan, Pmp, Retired's interests?

Joe Sullivan, Pmp, Retired has interest in Six Sigma (Green Belt), Digital Photography And Framing.

What skills is Joe Sullivan, Pmp, Retired known for?

Joe Sullivan, Pmp, Retired has skills like Disaster Recovery, Six Sigma, Program Management, Leadership, Outsourcing, Project Management, Team Building, Project Planning, Information Systems, Ms Project, Change Control, Vendor Management.

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