Sunil Joseph Email and Phone Number
San Francisco, CA, US
Sunil Joseph's Location
Austin, Texas Metropolitan Area, United States, United States
Sunil Joseph's Contact Details
Sunil Joseph work email
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Sunil Joseph personal email
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Sunil Joseph phone numbers
About Sunil Joseph
👋🏼 Experienced Customer Success Executive, currently serving as Fractional CCO and Advisor to venture backed companies in SaaS + AI. 👋🏼 Built successful Customer Success Teams from Series A - Series E, with successful exits from acquisitions through IPO.👋🏼 Advisor to early and growth stage venture backed companies (SaaS/AI, pre seed - Series X) to help with all parts of company building - PMF, GTM, Product, Revenue Growth. Investor + LP in select early and growth stage funds.👋🏼 Built and scaled teams in Customer Success, Account Management, Professional Services, Revenue Operations, Product Management, and Engineering.👋🏼 Strategic and operational executive with unique blend of experiences building and scaling up hyper growth unicorns in Silicon Valley, Management Consulting, Investment Banking, Product Management and Engineering.
Sunil Joseph's Current Company Details
Hockeystack
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Vice President of Customer Success and Support
San Francisco, CA, US
- Website:
- hockeystack.com
- Employees:
- 76
Sunil Joseph Work Experience Details
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Vice President Of Customer Success And SupportHockeystackSan Francisco, Ca, Us
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Limited PartnerSuccess Venture Partners Jul 2024 - PresentSan Francisco, Ca, Us🚀 We invest at seed across SaaS where Customer Success plays a crucial role and where Net Revenue Retention, a key Customer Success metric, becomes one of the largest drivers of enterprise value. We believe that in a world where the pace of innovation accelerates and traditional technology moats erode, customers—and knowing and supporting customers at a deeper level—is the currency upon which the application layer in a world with AI will be built. Our investment focus centers on software that enhances customer experiences and improves the effectiveness of those that serve customers. We love vertical software solutions for real-world industries.👋🏼 Limited Partner and Investor in the fund. -
AdvisorMinoa May 2024 - PresentSan Francisco, California, Us🚀 Minoa is the solution that helps modern GTM teams sell on value, ROI and with the right value messaging throughout the entire customer journey. We believe that the current market conditions have shaped a new normal. Organizations are not interested in integrating new vendors without understanding the impact on business outcomes and the final ROI. We help GTM teams build strong business cases in a few minutes. Backed by 468 Capital, Mischief, AirAngels, Alumni Ventures, Fidi Ventures, Lenny Rachitsky, LiveRamp CTO, Front CEO, DocSend Founder, and many others.👋🏼 Advisor to Minoa. -
AdvisorFoundationflow May 2024 - PresentAustin, Texas, Us🚀 Enabling enterprises of all sizes to leverage Foundational Models without the hassle of expensive computing and memory requirements and the challenge of availability of extremely skilled talent in generative AI. The only FMOps platform you'll need!👋🏼 Advisor at Foundation Flow. -
AdvisorQa Wolf - 80% Test Coverage In 4 Months May 2023 - PresentSeattle, Wa, Us🚀 QA Wolf gets engineering teams to 80% automated E2E test coverage, fast - and keeps it there.👋🏼 Customer Success advisory on building and scaling Customer Success and Experience @ QA Wolf. -
Limited PartnerThe Gtm Operators Network May 2022 - Present🚀 The GTM Operators Network is an operator & advisory focused venture fund. We invest in and back leading early & growth-stage b2b companies, and bring to bear a network of 40+ GTM leaders from across the spectrum who specialize in PLG to sales-led models as well as selling into technical teams, open ended / extensible use case products, and other niches that require thoughtful GTM playbooks & execution.👋🏼 Limited Partner and Investor in the fund. -
Global Vice President Of Customer SuccessStack Overflow Mar 2021 - May 2023New York, Ny, Us🚀 Stack Overflow is the largest, most trusted online community for developers to learn, share their knowledge, and build their careers. More than 50 million professional and aspiring programmers visit Stack Overflow each month to help solve coding problems, develop new skills, and find job opportunities.👋🏼 As the Global Vice President of Customer Success, I'm building and scaling the Customer Success, Onboarding, Professional Services, Advocacy, Enablement and Operations capability to support our rapidly growing SaaS business and community.⚡️ Customer Success⚡️ Professional Services -
Global Head Of Customer Success, TeamsStack Overflow Nov 2020 - Mar 2021New York, Ny, Us🚀 Stack Overflow is the largest, most trusted online community for developers to learn, share their knowledge, and build their careers. More than 50 million professional and aspiring programmers visit Stack Overflow each month to help solve coding problems, develop new skills, and find job opportunities.👋🏼 As the Global Head of Customer Success, I'm responsible to build and scale the Customer Success motion to support our rapidly growing Teams platform and community.⚡️ Customer Success⚡️ Professional Services
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Customer Success CoachCatalyst Software May 2021 - May 2022New York, New York, Us👋🏼 Invited to be a Customer Success Coach for Catalyst Coaching Corner. The coaching corner is an application-based invite program that pairs future leaders who are seeking a career in Customer Success with experienced industry leaders for monthly coaching sessions and mentorship.⚡️ Customer Success -
Strategic AdvisorOutline Nov 2019 - Feb 2022San Francisco, California, Us🚀 Outline is an intuitive and flexible workspace for Customer Success and Product teams to manage customers, align cross-functionally in real-time, and deliver unified success at scale.👋🏼 As the first strategic advisor (joined pre-idea, pre-product), I advise the CEO and co-founders to build out the vision, mission, marketing, sales, Customer Success, and product direction. Stay tuned, we have some exciting updates in-store! 🔥⚡️ Customer Success -
Vice President, Customer SuccessAvanoo Aug 2019 - Nov 2020Boulder, Co, Us🚀 Avanoo is a rapidly-growing "culture story platform." The first-of-its-kind company uses storytelling, machine learning, and predictive analytics to help enterprises share employee stories that reinforce the best in their culture. The company also inspires employees to act on those stories in ways that drive improved culture and bottom-line impact.👋🏼 As the Vice President of Customer Success and Revenue Operations, my role at Avanoo has been to help build the Customer Success and RevOps capability from the ground up. ⚡️ Customer Success⚡️ Revenue Operations -
Director, Customer SuccessReflektive Jun 2017 - Aug 2019San Francisco, Ca, Us🚀 Reflektive is a performance management company built for top performers and growing businesses. With Reflektive, you can scale constructive, ongoing conversations that keep your people and your business continuously improving. Backed by Andreessen Horowitz, Lightspeed Venture Partners, and TPG Growth, Reflektive has raised more than $100 million to date and was ranked the 13th Fastest Growing Company in North America on Deloitte’s 2018 Technology Fast 500™👋🏼 Director and Head of Customer Success (CSM) responsible for leading a high performing Customer Success team, ensuring the success of Reflektive's customers.⚡️ Customer Success -
Manager, Customer SolutionsMedallia Nov 2015 - May 2017Pleasanton, California, Us🚀 Medallia’s mission is to help companies win through customer experience. The world’s best-loved brands trust Medallia’s Experience Cloud™, which embeds the pulse of the customer in an organization and empowers employees with the real-time customer data, insights, and tools they need to make every experience great. 👋🏼 Manager responsible for leading Customer Success and Professional Services teams.⚡️Customer Success⚡️Professional Services -
Senior ConsultantDeloitte Jan 2011 - Nov 2015Worldwide, Oo🚀 Deloitte offers global experience and local knowledge to help succeed in any public or private business environment. With more insightful business perspectives, we help focus your strengths, push your capabilities, and innovate for the future.👋🏼 Senior Consultant at Deloitte responsible to manage Customer Success and Professional Services teams.⚡️ Management Consulting ⚡️ Customer Success ⚡️ Professional Services⚡️ Partnerships -
Teaching AssistantCarnegie Mellon University Aug 2010 - Dec 2010Pittsburgh, Pa, Us👋🏼 Teaching Assistant for Telecommunication Management with Prof. Sakir Yucel. My responsibilities include mentoring distance ed students on Telecom concepts, grading and Telecom project proposal review. -
President - Heinz Consulting ClubCarnegie Mellon University May 2010 - Dec 2010Pittsburgh, Pa, Us👋🏼 Served as the President for the Heinz Consulting Club at Carnegie Mellon. ⚡️ Creating awareness in the school regarding Consulting as a career. ⚡️ Organizing and planning various events like Resume review for students from a Consulting perspective, Coordinating with Carnegie Mellon Alumni for Alumni Talk events for Consulting club members. ⚡️ Coordinating with Managers and partners in the Industry to provide Industry awareness talk which has been highly beneficial for students.
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Teaching AssistantCarnegie Mellon University Dec 2009 - May 2010Pittsburgh, Pa, Us👋🏼 Teaching Assistant for Healthcare Information Systems with Prof. Rema Padman. My responsibilities include mentoring student on Information Systems concepts, grading, preparing and conducting lab sessions on Technology concepts to build a Decision Support System.
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Business Technology ConsultantWellpoint Aug 2010 - Dec 2010Indianapolis, Indiana, Us👋🏼 Created strategy and roadmap for a critical business problem for WellPoint, as a part of Carnegie Mellon - A.T Kearney Student lab. -
Management ConsultantThe Children'S Institute Aug 2010 - Dec 2010Pittsburgh, Pa, Us👋🏼 Created a strategy to measure and increase the brand awareness of The Children's Institute in the community. -
Social Media ConsultantEat'N Park Hospitality Group Aug 2010 - Dec 2010Homestead, Pa, Us👋🏼 Created a Social Media and Brand strategy to market SmileyCookie.com to drive traffic using Viral marketing to generate high ROI. -
Business AnalystDeutsche Bank Jun 2010 - Aug 2010Frankfurt Am Main, Hessen, De🚀 Deutsche Bank is a leading global investment bank with a strong and profitable private clients franchise. A leader in Germany and Europe, the Bank is continuously growing in North America, Asia, and key emerging markets. With more than 78,000 employees in over 70 countries worldwide, Deutsche Bank offers unparalleled financial services throughout the world. The Bank competes to be the leading global provider of financial solutions for demanding clients creating exceptional value for its shareholders and people.👋🏼 Business Analyst and Program Management for Global Cross Business Services (GCBS). ⚡️Program Management⚡️Data Analytics⚡️Product Management -
Senior Software EngineerMastek Jul 2006 - Jul 2009Reading, Gb🚀 Mastek Inc. imagines, creates, and delivers digital transformation and brand experiences that bond customers to your brand, drives revenue, and cultivates loyalty. We collaborate closely with our clients to create engaging and innovative digital transformation solutions for global organizations, B2C, and B2B.👋🏼 Full Stack Senior Software Engineer and Customer Success Engineer.⚡️ Engineering⚡️ Product Management⚡️ Professional Services⚡️ Customer Success 👨🏽💻Technologies 👾 Java, J2EE 👾 C 👾 C++ 👾 XML, XSLT 👾 PKI 👾 SAML 👾 Unix
Sunil Joseph Skills
Leadership
It Strategy
Team Building
Consulting
Business Process Design
Customer Success
Revenue And Profit Growth
Account Management
Sales
Start Ups
Software As A Service
Business Analysis
Key Metrics
Team Leadership
Process Improvement
Sales Enablement
Strategic Planning
Product Design
Strategy
Management Consulting
Enterprise Architecture
Professional Services
Program Management
Cross Functional Team Leadership
Product Management
Enterprise Software
Business Intelligence
Customer Support
Human Resources Information Technology
Requirements Gathering
Customer Engagement
Management
Project Management
Software Development
Pre Sales
Key Performance Indicators
Cloud Computing
Architecture
Integration
Sunil Joseph Education Details
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Carnegie Mellon UniversityInformation Systems -
University Of MumbaiComputer Engineering
Frequently Asked Questions about Sunil Joseph
What company does Sunil Joseph work for?
Sunil Joseph works for Hockeystack
What is Sunil Joseph's role at the current company?
Sunil Joseph's current role is Vice President of Customer Success and Support.
What is Sunil Joseph's email address?
Sunil Joseph's email address is sj****@****ive.com
What is Sunil Joseph's direct phone number?
Sunil Joseph's direct phone number is (888) 848*****
What schools did Sunil Joseph attend?
Sunil Joseph attended Carnegie Mellon University, University Of Mumbai.
What skills is Sunil Joseph known for?
Sunil Joseph has skills like Leadership, It Strategy, Team Building, Consulting, Business Process Design, Customer Success, Revenue And Profit Growth, Account Management, Sales, Start Ups, Software As A Service, Business Analysis.
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