HIGHLIGHTS✓ PLAYED A KEY ROLE IN UNDERSTANDING KEY PERFORMANCE GAPS, PREPARE AN ACTION PLAN, AND GET APPROVAL FROM CLIENTS ON CONTINUOUS EDUCATION TO CURB THE OPPORTUNITIES IDENTIFIED ✓ CONDUCTED TRAIN THE TRAINER VOICE AND ACCENT TRAINER CERTIFICATION PROGRAM FOR ASSOCIATE VOICE AND ACCENT TRAINERS AND VOICE COACHES ✓ HELPED THE STAKE HOLDERS AND CLIENTS ON IDENTIFYING TOP HITTING KEY PERFORMANCE INDICATORS ON THE FLOOR, AND CURBING THE SAME WITH CONTINUOUS EDUCATION BY DESIGNING CONTENT AND ACTION PLANS ✓ PLAYED A PROJECT MANAGER ROLE IN PREPARING AND STANDARDIZING VOICE AND ACCENT TRAINERS AND VOICE COACHES’ SOP ✓ INITIATED RAG ANALYSIS ACTIVITY TO MAKE SURE THE RIGHT TALENT IS HIRED ✓ ASSOCIATED WITH OTHER LOB’S IN IDENTIFYING TOP HITTING AREAS OF OPPORTUNITIES BY CONDUCTING REGOROUS TNI AND TNA AND GAVE THEM AN ACTION ALONG WITH DECKS TO CURB THE AREAS OF OPPORTUNITIES ✓ CONDUCTED ENGLISH PREMIER LEAGUE – A ROLLING TROPHY TO ENSURE THE ENGLISH ATMOSPHERE AND CONTINOUS UPSKILLING ON THE LANGUAGE SO THAT THE TARGETS ARE MET THROUGH THE ELOQUENT USE OF THE SKILLS DURING CUSTOMER INTERACTIONS ✓ DESIGNED AND STRUCTURED REPORTS, TRACKERS, AND DECKS FOR FELLOW TRAINERS THAT HELPED STAKE HOLDERS TAKE AN INFORMED DECISIONS ON THE DATA SHARED