Developed a comprehensive onboarding program for new hires, hands-on and online training, understanding company policies and processes and the overall business, as well as ensuring they have access to all resources to be successful in their new role. Consulted on performance challenges and provide learning needs analyses and insight to support the business in identifying capability development priorities.Built trust and credibility with leadership through ensuring, implementation of learning activities align to the strategic business priorities and continuously improves the learning experience, while also defining/measuring KPIs to demonstrate impact in the business.Developed and deployed a cloud-based Knowledgebase – aggerating video, standard work instruction, manuals, and other media from multiple sources to create a seamless search process. The user can search for content using guide navigation, dynamic searching, and a proprietary barcode scanner.Managed online training content development (write, design, organize, and deliver) utilizing a cloud-based platform with seamless access.Delivered training and coaching sessions to leadership in support of our Be Great @ Work program, focused on strengthening team member experience through goal setting conversations and growth plan development. Supervised and designed a training studio with the technology to stream or record training content. Creating “how to” and troubleshooting videos utilizing subject matter experts.Identified needs and reviewed recommendations for utilizing outside resources. Source vendors and oversee the quality of products and services delivered. Ensures necessary budget allocations are available and approved.Lead change management program as part of all programs, projects, and initiatives.Supported a continuous improvement mindset through the utilization of Value Stream Mapping sessions and occasionally through old-fashion Q & A; "What's the problem we are trying to solve"?

Oversee operational support teams - ATM, Air Tire Inflation, and field Application support.Project leader of a multi-million-dollar project upgrading existing technology within our tire inflation and vacuum portfolio of 70K machines to enhance telemetry capabilities. Designed upgrade kits, creating a kit comprised of all the required parts to convert a machine. Centralizing the kit build also allowed us to take advantage of bulk component pricing, reducing kit cost by several thousand dollars.Developed and deployed a mobile app used by field technicians and installers. Reducing pre-installation and installation time by 15 minutes per job. Allowing the installer to complete the installation process through the app and no longer call the support center.Developed all the mechanical and technical standard work instructions used by field technicians, installers and contractors.Responsible for overall Tire Inflation machine branding, partnering with Marketing team to ensure decals are aligned with overall CSC Strategy. Resulting in SKU reduction and image standardization, allowing service technicians to carry exactly what is needed to maintain machine appearance standards.Partnered with our Marketing team to design and script a customer facing video highlighting the benefits of our tire inflation product line.

Oversee operational support teams - ATM, Air Tire Inflation and field Application support.Managed the redesign of our technician routing application, moving from a static routing platform to dynamically routing technicians based on client segmentation. Lead a cross-functional team of 10 members to completely overhaul our technician work order prioritization. Redesigned application algorithms ensuring work order automation supported new client segmentation priorities. Created senior management presentations, providing status updates. Developed deployment presentations used to introduce dynamic routing approach across the organization. Designed training material for service management and field personnel detailing new processes and procedures Achieved service response time KPI’s, Select Clients within 2 days and Clients within 3 days, as defined by Executive Leadership Team. Restructured support teams through the introduction of new KPI’s, resulting in a reduction in our abandon call rate and an increase in first call resolution.Product manager of our Service technician routing applications.Managed product lifecycle from strategic planning through implementation.Created and maintained the product development roadmap, in collaboration with applicable stakeholders. Lead cross-functional teams to realize product concepts and bring them to market.

Hired to build a training and development team initially focused on deploying a new enterprise-wide service management system and mobile application designed to fully automate field service. Managed a team of 15, utilizing internal resources to train 300 Managers and 500 field technicians to use a highly customized CRM to manage technician repair work orders.Moved Operations from tracking work orders on paper and management reviewing results in an AS400 system to deploying digital technology and a Windows based work order tracking system.Developed all training material for management and field personnel to support implementation.Utilized simulation software to create true field experience’s while training techniciansDeveloped an award winning on-boarding program for service technicians, using a combination of on-the-job and classroom training, on-line learning, to meet specific organizational objectives and address gaps in performance.The program contributed to a considerable reduction in employee turnover, as high as 63% measured against previous two years, and a significant contribution to renewed revenue, totaling several million dollars. Won the Vanguard Award presented by Chief Learning Officer magazine.Partnered with our largest equipment supplier to build a web-based mechanical training program offering multiple levels of certification. Recognized by the vendor as a key contributor for the success of the programProvided strategic leadership for training initiatives, collaborating with senior management and branch leadership to develop strategies to continuously improve effectiveness, with a focus on standardization, adoption and compliance.Partner with Business Unit Leaders and HR Business Partners to address organizational development needs at both the company and business unit level.

• Developed/deployed classroom and webinar, RMP services and examination of data security compliance training for commercial stakeholders, sales organizations, sales engineers, and customers throughout North and Central America, Europe, and Asia Pacific Regions. • Developed global partnership with Analysts, Sales Engineers, and Project Managers, providing training on tool delivery processes and usage for effective service delivery to clients across various sectors. • Managed diverse projects’ full life cycles from planning and documentation to development and deployment, coordinating multiple staffed projects, concurrently.• Authored supporting and procedural documentation on vulnerability assessment tools, web-based applications and on-site assessment/audit procedures.• Designed, developed, managed, and documented RMP workflow across three global regions with a combined total of seven delivery teams. Significant Achievements: • Served on a four-member team to set and strategically plan for the RMP’s future direction.• Created and rolled out various client-requested reporting mechanisms including Point-In-Time Management Report.• Developed new client portal to provide improved functionality and access for assessment results.• Developed processes/procedures to improve the RMP’s operating quality and efficiency. • Designed/implemented an external Risk Assessment Report, generating up to six reports/year for 610 client sites.• Created a “Service-In-A-Box,” writing documentation and processes, which included E-mail templates, client-facing presentations and automated reports utilizing business objects.

• Supervised daily operations of a team of Analysts and Project Mangers for the Americas Region. • Supervised six people to resolve technical issues conducted all on-site visits and guided client projects to completion in accordance with service-level agreements (SLAs).

• Consulted Fortune 1000 companies on their virtual data compliance (SOX, HIPPA, GLB). Presenting and meeting with senior and executive management.• Authored detailed reports on the findings from on-site and web-based vulnerability assessments and the results from an on-site audit of all procedures.• Fostered customer relationships, built trust, identified risk vulnerabilities and ensured regulatory compliance.