Joe Tedd Email & Phone Number

Cambridge, Ma.

• Quality Assurance- technical tester for Ovation.io LIMS application.• Identified, analyzed and documents defects, questionable functions, errors, and inconsistencies in application. • Escalated development related issues to JIRA, conducted retests after issues resolved by devs, tracked and reported on issue status daily.• Created and executed ASV test scripts using MABL & Ghost Inspector testing software• Documented, tracked and communicated test plans, test results, analysis, and unresolved issues to provide feedback to product owner and development team

• Resolve escalated Tier 1 and Tier 2 support inquiries.• Communication with product owners and marketing staff on unsolvable technical issues.• Daily communication with customers and support staff.• Update support documentation.• QA SDLC on Live Production issues.• Manual White Box and Black Box Testing.• Managed CRM (DESK.Com) software administration including live testing on production environments and reporting.• Managed in-house escalation (JIRA) software administration and configuration including reporting.

Great Neck, New York

Verify all new registrations and set up accounts for new clients.Create new client accounts, schedule trainings and conduct trainings via webinar.Train clients on software and provide technical assistance over phone and email.Provide technical support to new and existing clients via e-mail and phone.Follow up on client accounts and maintain client database.Create and update e-mail templates.

Joe Tedd is now the creative services director for Smart Age Solutions in New York City.SAS is a jewelry centric, online marketing company. The founders of SAS realized that there is a real need for a legitimate online solution that a jewelry store can be proud of. A website you can call your own, representing your brand, representing your products, representing your marketing, representing you.

Brand development, web site traffic growth, web site UI and advertising revenue. Developed brand strategy and statistics systems.

Http://Www.Replayradio.Org/

After a year and a half break from the grind of churning out weekly radio broadcasts, I will be returning to ReplayRadio, beginning Saturday evening, May 4th, 2013from 9-11 PM *U.K. time* (that's 4pm-6pm local east coast time) ReplayRadio is by far the MOST FUN station I've had the pleasure of working at in quite some time, we feature the Best Music On Planet Earth!Check us out, or subject yourself to the other drek you're subject on on the commercial am & fm bands.

New York City

In addition to my SEM duties with Diamond Harmony, I've taken on new responsibilities as director of search and marketing duties for Smart Age Solutions. SAS provides enterprise level websites and marketing solutions for independent jewelers across the nation. Tapping into 30+ years of client service andsupport project management, I now enjoy engaging potential clients and scoping out their needs, implementing and executing their new websites, as wellas building out and managing their pay per click, shopping engine, and affiliate marketing efforts.

2 -02 – 8-05: Did-It Search Marketing.Account ManagerResponsible for implementing PPC search engine marketing campaigns for clients. Keyword expansions, ad copywriting, optimization. Manage a team consisting of myself, a Project Manager and Analyst.Utilize a combination of strong analytical skills, business fundamentals and excellent client relationship skills to help grow company in a very fast moving vertical.Responsible for training new employees and Q/A work internally.