Joe Segreto Email & Phone Number

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Warner Robins, Ga

Demonstrated expertise in evaluating and implementing network topologies to meet the data andtelephony requirements of city government.* Proficiently acquired and configured networking equipment, including firewalls, switches, routers, cablemodems, and wireless devices, to ensure optimal interoperability.* Developed and executed network security policies, ensuring the protection of sensitive information.* Implemented DNS, DHCP, and routing solutions for efficient network management.* Successfully deployed WiFi services for both employee and public access.* Established wireless links between buildings to support seamless data and voice services.* Setup VPN services for remote agencies, enabling secure access to city network resources.* Configured network devices for voice over IP telephony using VLANs and switch optimization.* Provided support for POE networks, facilitating the powering of telephony and wireless devices.* Maintained comprehensive documentation of key network devices for administrative purposes.* Monitored network equipment logs for security audits and performance optimization.* Generated reports on network activity using data from logging services.* Administered Microsoft Exchange Server, ensuring smooth email communication.* Managed Active Directory Server/Domain Controller for local and remote users.* Oversaw Windows domain group policies for streamlined network management.* Administered Windows Hyper-V hosts, efficiently hosting Windows and Linux-based services.* Managed VMware VSphere, Xenserver and Hyper-V environments to support Linux servers.* Collaborated with subscription software vendors to troubleshoot errors.* Implemented backup solutions and retention policies to meet government data retention requirements.

Warner Robins, Ga

Developed and executed strategic information technology initiatives for the local government.* Oversaw all aspects of information technology operations, ensuring efficiency and effectiveness.* Served as a liaison between clients, vendors, and consultants in the public safety sector.* Implemented secure solutions to safeguard digital assets.* Managed the operation of an IBM mid-frame for government accounting.* Led a support team in troubleshooting technology issues for over 500 clients.* Cultivated and maintained relationships with vendors, ensuring up-to-date contracts.* Recommended maintenance strategies for uninterrupted operations.* Ensured responsible maintenance, security, and recoverability of government assets.* Supported telephony equipment across multiple platforms for seamless government communications.* Assisted with the deployment of a metro government fiber optic WAN

Warner Robins, Ga

Spearheaded computer repair, sales, and service operations in a locally owned computer retail andrepair store.* Expertly managed scheduling and on-site appointments for computer repair and service.* Developed and implemented strategies for efficient repair workflows and customer satisfaction.* Provided exceptional customer service, resolving technical issues and ensuring client satisfaction.* Led a team of technicians, providing guidance, training, and supervision.* Established strong relationships with vendors, ensuring timely availability of products and components.* Collaborated with customers to understand their needs and provided tailored technology solutions.* Managed server and workstation support contracts, delivering reliable support to the Houston County911 Center systems and network.

Warner Robins, Ga

Played a key role in computer repair, sales, and service operations within a locally owned computerretail and repair store.* Installed and administered wireless backhaul to local ISPs, facilitating web hosting and email services.* Provided expert support and troubleshooting for diverse computer systems and network environments.* Ensured high-quality customer service, building long-term relationships with clients.* Stayed updated on emerging technologies and trends to offer cutting-edge solutions to customers.* Designed, deployed, and administered server backend infrastructure for web hosting services andhosted email services.

Certificate, Local Government Management Development Program, Cr

Activities and Societies: Completed 03/3/2017 Self-Awareness Collaboration Process ImprovementHighly-interactive program focuses.

Certificate Of High School Equivalency