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@twill-logistics.com
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2 phones found area 314
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Joe Travers is listed as Client Success Leader driving value and maximizing outcomes & experience. at Wisdo Health, based in Rochester, New York Metropolitan Area, United States. AeroLeads shows a work email signal at twill-logistics.com, phone signal with area code 314, and a matched LinkedIn profile for Joe Travers.
Joe Travers previously worked as Director of Client Success at Wisdo Health and Director of Client Success & End-User Activation at Supportiv. Joe Travers holds M.A., Integrated Marketing Communications from St. Bonaventure University.
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AeroLeads found 1 current-domain work email signal for Joe Travers. Compare company email patterns before reaching out.
With nearly two decades of experience in the health tech and digital health industry, I have established myself as a visionary Customer Success Leader, adept at spearheading innovative strategies to enhance user activation, manage strategic client relations, and scale customer success programs. I have a proven track record throughout my career of driving remarkable results, including achieving a 110% net revenue retention rate, a 100% customer retention rate, and significantly boosting user engagement across several high-profile organizations such as Amazon, Cigna, Lilly, Google, and Microsoft. I excel at building and leading high-performing teams and have directly managed large, midmarket and small business accounts totaling over $6.2 million in business. My approach combines deep industry knowledge with a passion for technology, empowering me to devise and implement scalable programs that drive customer value, foster brand loyalty, and stimulate organic growth.
Listed skills include Email Marketing, Marketing Strategy, Social Media Marketing, Integrated Marketing, and 48 others.
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A career timeline built from the work history available for this profile.
New York, Ny, Us
Driving client success at Wisdo Health. Wisdo is a data-driven social health and peer support community platform that enables health plans, self-insured employers, and gov’t agencies to eliminate the devastating consequences of loneliness and social isolation on health outcomes, costs, and engagement rates. Learn more at www.wisdo.com
Berkeley, California, Us
Supportiv offers chat-based peer support, connecting users with similar challenges and providing relevant resources.
New York, Us
Working closely with health plans, pharmaceutical companies, and self-insured employers, I helped clients achieve their desired outcomes by enabling their users to unlock the value of our solutions, while driving recurring revenue for the company.• Managed a $6.2 million book of business, including many Fortune 100 companies.• Drove client success operation improvements• Successfully communicated a brand transition while delivering a new go-to-market strategy to clients.
Congers, New York, Us
Created and implemented proactive engagement strategies to help our digital therapeutic customers achieve their desired outcomes, while driving value in their Voluntis partnership. Instituted best practice work methodologies and designed roadmap for scaling customer success to support company growth. Steered a high-functioning, customer-centric team responsible for delivering world-class customer success at scale, proactively increasing customer renewals and upsell. Anticipated customer challenges and offered solutions to drive satisfaction and outcomes. Developed and fine-tuned customer health scores and reporting program for utilization by key stakeholders and strategic partners.Key contributions included:• Pitched creation of customer success group to company founders and orchestrated its development and implementation into the company. o Defined customer personas, journey mapping, messaging, and strategic/tactical playbook. o Conceptualized and introduced implementation, adoption, and engagement programs for high- touch, low-touch, and tech-touch (1:many) customers. o Defined key performance indicators to track and report on. o Implemented a customer success platform (ChurnZero), integrating the CS program with customer data mapping• Championed a 60% increase in adoption of digital therapeutic pilot program by implementing customer success program.• Achieved 100% retention rate and 115% net retention within clinics via existing and new patients.• Converted 30% of customers into advocates, consistently securing referrals, testimonials, and co- speaking opportunities based on product value and customer satisfaction.
Congers, New York, Us
I was hired to develop and execute the Theraxium product strategy throughout the product lifecycle, including development and oversight of product roadmap. My responsibilities included analyzing North American market, drivers, and competitive landscape associated with company’s activity encompassing digital therapeutics, software medical devices, and m-health activities. I accompanied sales team to meetings with prospects and clients to present details of our Oncology & Diabetes digital therapeutics.Key contributions:• Delivered market and product requirements, prioritizing features; collaborated with engineering teams to steer implementation of requirements.• Defined appropriate positioning and messaging for company’s digital therapeutics.• Identified best marketing and sales tools, including presentations, white papers, case studies, demos, and training materials to enhance the communication of company’s value proposition and product features.• Introduced concept of Customer Success Group and promoted to Senior Customer Success Manager to head new endeavor.
Rochester, Ny, Us
• Identified the target audience by using customer data including household income, local purchasing trends, and customer demographic to communicate to the right audience• Developed simple and focused messages that connect with customers• Partnered with consumer research to ensure effective segmentation is in place• Provided strategic recommendations for optimal digital customer experiences• Recommended and developed improvements for digital touch points and social communities• Ensured that digital content is accurate, in line with marketing strategy and fulfilling the needs of digital users• Scheduled and managed resources to complete priority projects by deadlines• Developed effective partnerships with creative, ad, menu and editorial teams within the communications department and ensure cross-tactic content is accurate and consistent• Reviewed deliverables from the design and editorial teams and provide feedback from Merchants and Vice Presidents to ensure we deliver on the goal set by the marketing plan
Marlborough, Ma, Us
• Managed digital marketing platforms and assured the delivery of high-quality digital experiences for users • Collaborated with key stakeholders, Boston Scientific’s agency of record (AOR), and other external service providers to identify the production requirements of digital marketing programs• Consulted with stakeholders to develop and ensure adherence to production schedules and deadlines• Designed and produced content and functionality for websites (including mobile), mobile sales platforms, social media, search engine marketing, online advertising, email marketing, and mobile marketing initiatives• Stayed abreast of digital marketing technology innovation, and ensured that new approaches are effectively integrated into digital marketing strategy.
Burlington, Ma, Us
Responsible for partnering with business owners to develop and implement a globally scoped, divisional digital marketing strategy and plan that supports customer acquisition, conversion and retention. In charge of developing and implementing a digital marketing strategy in alignment with the divisional thought leadership strategy and eCommerce plan.Accomplishments:• Expanded and revamped the webinar program, thus maximizing the customer experience and enhancing the thought leadership strategy • Launched revised, innovative social media strategy • Established internal processes and tools to improve communications and transparency across functions • Assisted in the development of key mobile applications • Optimized and managed the search engine marketing strategyResults:• Increased webinar average attendance by 193% and audience engagement by 400%• Increased brand awareness and exposure by implementing flashmob at tradeshow, resulting in over 1300 views on YouTube within first day• Established first industry blog on chromatography, resulting in over 2000 unique visitors within first 2 weeks
Corning, New York, Us
• Designed a closed-loop leads management process in order to nurture leads and maximize conversion to sales• Worked with Product Line Managers, Sales and Regional groups to develop and implement creative targeted marketing programs that added value to the Corning/Customer relationship • Created a social media strategy• Managed the product samples and promotions program, serving as the division subject matter expert• Developed long-term digital marketing strategy
Corning, New York, Us
• Created long-term Digital Marketing strategy• Developed, implemented, and managed Digital Marketing programs, with defined process and effectiveness metrics• Assisted in development of first division mobile application• Served as division owner of CLS website content
Corning, New York, Us
• Developed and executed tradeshow strategy• Developed, designed and maintained marketing collateral and promotions• Served as product line owner of website content
Elmira, Ny, Us
The NCAA Division III Hockey Championships was hosted by Elmira College and sponsored by Corning Incorporated. Corning assigned me to this 3 month project to develop and execute an integrated marketing communications plan and raise money.Accomplishments:• Created and implemented an integrated marketing communications plan for tournament• Produced and maintained an operating budget• Created and implemented a fundraising program
Corning, New York, Us
This annual tournament was being sponsored and promoted by Corning Incorporated. I was assigned to this 7 month project to develop and execute an integrated marketing communications plan. Accomplishments:• Developed and implemented an integrated marketing plan for the tournament• Produced and maintained the budget• Created and implemented a fundraising program• Organized and managed logistics for tournamentRESULTS:• A 91 percent increase in tournament attendance over the previous year• A 1350 percent increase in sponsorship involvement over the previous year
Quick answers generated from the profile data available on this page.
Joe Travers works for Wisdo Health.
Joe Travers is listed as Client Success Leader driving value and maximizing outcomes & experience. at Wisdo Health.
AeroLeads has found 1 work email signal at @twill-logistics.com for Joe Travers at Wisdo Health.
AeroLeads has found 2 phone signal(s) with area code 314 for Joe Travers at Wisdo Health.
Joe Travers is based in Rochester, New York Metropolitan Area, United States while working with Wisdo Health.
Joe Travers has worked for Wisdo Health, Supportiv, Twill (Formerly Happify Health), Voluntis, and Wegmans Food Markets (Contracted Via Solu Technology Partners).
You can use AeroLeads to view verified contact signals for Joe Travers at Wisdo Health, including work email, phone, and LinkedIn data when available.
Joe Travers holds M.A., Integrated Marketing Communications from St. Bonaventure University.
Joe Travers is listed with skills including Email Marketing, Marketing Strategy, Social Media Marketing, Integrated Marketing, Marketing, Marketing Communications, Digital Marketing, and Online Advertising.
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