Joe Tuen Email & Phone Number

• Overseeing multiple clients and projects, working with and supporting Kanopi web developers, UX and UI designers, content managers, and sub-contractors;• Understanding a client's business needs and being able to clearly convey those to other stakeholders and team members;• Leading the onboarding of accounts transitioning from build, and the kick-off of new accounts joining support;• Curating a backlog of work for each project, ensuring project teams have the clear information needed, working with clients to fill any gaps, and prioritizing as needed;• Carefully monitoring budgets and timelines;• Forecasting and resourcing appropriate team members based on a project's needs;• Building relationships with clients and understanding needs where new opportunities can fill the gap;• Onboarding new hires to the project management team, and mentoring peers to promote growth.

Ottawa, Canada Area

We're a Canadian Design & Marketing Agency. We're experts in designing identities, websites, and apps for startups, entrepreneurs, and global brands.• Managing a portfolio of accounts within target profitability and satisfaction ranges;• Negotiations and preparation of statements of work for portfolio clients;• Assisting with portfolio account growth plans and execution;• Understanding and communicating clients' strategic interests within the teams;• Managing client expectations of the working relationship and expected outcomes;• Maintain regular communication with all portfolio accounts and understand business needs & key players;• Support pursuit of business opportunities to grow inside sales amongst portfolio;• Management of projects to schedule, budget, and scope expectations;• Regular updates and expectation setting for team and client around project progress and performance;• Review and quality assurance of key deliverables;• Preparation and facilitation of client meetings, working closely with the team;• Removal of barriers for craft team to execute work;• Contribute proactively towards the continuous improvement of the project management practice;• Active involvement in recruitment, training, and employee growth of project managers; and• Assisting with new client acquisition and onboarding.

Ottawa, Canada Area

We architect digital solutions using Drupal to achieve ambitious goals.• Managing a team of 5 web developers and web designers, including resource management, hiring/firing, and conducting team performance reviews;• Utilizing Agile processes and the Scrum methodology to manage teams, projects, and clients;• Managing client expectations to ensure project success;• Maintaining regular communication with all portfolio accounts and understanding business needs & key players;• Management of projects to schedule, budget, and scope expectations to a scale of $1M;• Preparation and facilitation of client meetings, working closely with the team;• Contribution towards continuous improvement of the project management practice and overall company processes; and• Part-time Scrum Master, as required.

Ottawa, Canada Area

We're a Canadian Design & Marketing Agency. We're experts in designing identities, websites, and apps for startups, entrepreneurs, and global brands.• Understanding and communicating clients' strategic interests within the teams;• Managing client expectations of the working relationship and expected outcomes;• Responsible for client satisfaction, both at the project and account levels;• Maintain regular communication with all portfolio accounts and understand business needs & key players;• Support pursuit of business opportunities to grow inside sales amongst portfolio;• Management of projects to schedule, budget, and scope expectations;• Regular updates and expectation setting for team and client around project progress and performance;• Review and quality assurance of key deliverables;• Preparation and facilitation of client meetings, working closely with the team;• Removal of barriers for craft team to execute work;• Contribute proactively towards the continuous improvement of the project management practice; and,• Assisting with new client acquisition and onboarding.

Ottawa, Canada Area

IT and web development company creating websites, registration systems, and custom applications for clients.• Primary role involves measuring and monitoring project processes and facilitating the development of tasks by allocating required resources to scheduled activities to ensure timely delivery of projects.• Implementing structured processes and communication to facilitate the development of requirements.• Bridging the gap between clients, executives, developers, and designers to unify processes.• Managing simultaneous projects with varying customer complexity, engagements, and deadlines.• Working closely with resources to understand requirements for scope planning, setting deliverables, creating project schedules/plans, and facilitating risk planning.• Holding team meetings and reporting the status of multiple projects to executive team and clients.• Preparing technical documents, including project management plans, proposals, test plans, and reports.• Leading and managing projects, supporting team members to ensure success.• Facilitating proper quality assurance (QA) processes.

Ottawa, Canada Area

Software and education company developing curriculum-based educational Android, iOS, and web games, lessons, and apps for young children.• Primary role involved maintaining and controlling project processes and facilitating the development of tasks by allocating required resources to scheduled activities.• Worked closely with creative director and department leads to understand requirements for scope planning, setting deliverables, creating project schedules, and facilitating risk planning.• Encouraged communication between departments and team members in order to effectively share knowledge and streamline processes.• Maintained and managed simultaneous projects whilst updating schedules based on milestones to account for ongoing risk assessment, problem resolutions, and providing project forecasts.• Held weekly team meetings and reported project progress to creative director.• Prepared technical documents, including project management plans, scope statements, and reports.• Worked with project/task tracking, resource allocation, and timesheet software.

Ottawa, Canada Area

Software and education company developing curriculum-based educational Android, iOS, and web games, lessons, and apps for young children.• Primary role involved managing and directing 3D pipeline from design to completion.• 3D generalist activities included: 3D modeling, UV mapping, rigging, skinning, animating, exporting assets, lighting, and rendering in Autodesk Maya, texture mapping in Adobe Photoshop, compositing in Adobe After Effects.• Efficiently led the 3D team to produce high quality work under tight deadlines with effective risk management, critical path analysis, and requirements assessment.• Facilitated knowledge and communication between team members of different departments by providing technical, creative, and problem solving support in order to efficiently achieve results.• Maintained, refined, and improved 3D processes for optimized integration into the Unity3D game engine and overall development pipeline, and developed workflows and tools for asset exporting into Unity.• Worked cooperatively with leads of other departments to ensure timely completion of deliverables.• Facilitated the development of over 70 mobile games/apps.• Balanced the demands of multiple ongoing projects and duties, and reported to the creative director.• Held weekly meetings to motivate and lead the team while discussing issues and resolving problems.• Core team member who helped to establish production/development pipeline and grow the company.

Ottawa, Canada Area

Interactive multimedia company providing services on a contract basis.• Worked with a small team to create interactive multimedia, games, and learning tools.• Primary responsibilities included: 3D modeling, animation, rigging/skinning, exporting, and lighting/rendering.• Other responsibilities included: 2D graphic design, texture creation, and web design.

Ottawa, Canada Area

Multimedia, branding, and e-learning company providing services on a contract basis.• Worked as a graphic designer, web designer, and print designer in order to push branding, create graphics/web solutions to clients, and improve the company portfolio.• Assisted in producing project proposal documents.

Ottawa, Canada Area

School of Information Technology.• Worked with a small team along Dr. Anthony Whitehead on several projects.• Primary responsibilities included: 3D modeling, animation, rigging/skinning, interface design, graphic design, and quality assurance.