Joe Tuen Email & Phone Number

• Overseeing multiple clients and projects, working with and supporting Kanopi web developers, UX and UI designers, content managers, and sub-contractors;
• Understanding a client's business needs and being able to clearly convey those to other stakeholders and team members;
• Leading the onboarding of accounts transitioning from build, and the kick-off of new accounts joining support;
• Curating a backlog of work for each project, ensuring project teams have the clear information needed, working with clients to fill any gaps, and prioritizing as needed;
• Carefully monitoring budgets and timelines;
• Forecasting and resourcing appropriate team members based on a project's needs;

Ottawa, Canada Area

• We're a Canadian Design & Marketing Agency. We're experts in designing identities, websites, and apps for startups, entrepreneurs, and global brands.
• Managing a portfolio of accounts within target profitability and satisfaction ranges;
• Negotiations and preparation of statements of work for portfolio clients;
• Assisting with portfolio account growth plans and execution;
• Understanding and communicating clients' strategic interests within the teams;
• Managing client expectations of the working relationship and expected outcomes;

Ottawa, Canada Area

• We architect digital solutions using Drupal to achieve ambitious goals.
• Managing a team of 5 web developers and web designers, including resource management, hiring/firing, and conducting team performance reviews;
• Utilizing Agile processes and the Scrum methodology to manage teams, projects, and clients;
• Managing client expectations to ensure project success;
• Maintaining regular communication with all portfolio accounts and understanding business needs & key players;
• Management of projects to schedule, budget, and scope expectations to a scale of $1M;

Ottawa, Canada Area

• We're a Canadian Design & Marketing Agency. We're experts in designing identities, websites, and apps for startups, entrepreneurs, and global brands.
• Understanding and communicating clients' strategic interests within the teams;
• Managing client expectations of the working relationship and expected outcomes;
• Responsible for client satisfaction, both at the project and account levels;
• Maintain regular communication with all portfolio accounts and understand business needs & key players;
• Support pursuit of business opportunities to grow inside sales amongst portfolio;

Ottawa, Canada Area

• IT and web development company creating websites, registration systems, and custom applications for clients.
• Primary role involves measuring and monitoring project processes and facilitating the development of tasks by allocating required resources to scheduled activities to ensure timely delivery of projects.
• Implementing structured processes and communication to facilitate the development of requirements.
• Bridging the gap between clients, executives, developers, and designers to unify processes.
• Managing simultaneous projects with varying customer complexity, engagements, and deadlines.
• Working closely with resources to understand requirements for scope planning, setting deliverables, creating project schedules/plans, and facilitating risk planning.

Ottawa, Canada Area

• Software and education company developing curriculum-based educational Android, iOS, and web games, lessons, and apps for young children.
• Primary role involved maintaining and controlling project processes and facilitating the development of tasks by allocating required resources to scheduled activities.
• Worked closely with creative director and department leads to understand requirements for scope planning, setting deliverables, creating project schedules, and facilitating risk planning.
• Encouraged communication between departments and team members in order to effectively share knowledge and streamline processes.
• Maintained and managed simultaneous projects whilst updating schedules based on milestones to account for ongoing risk assessment, problem resolutions, and providing project forecasts.
• Held weekly team meetings and reported project progress to creative director.

Ottawa, Canada Area

• Software and education company developing curriculum-based educational Android, iOS, and web games, lessons, and apps for young children.
• Primary role involved managing and directing 3D pipeline from design to completion.
• 3D generalist activities included: 3D modeling, UV mapping, rigging, skinning, animating, exporting assets, lighting, and rendering in Autodesk Maya, texture mapping in Adobe Photoshop, compositing in Adobe After.
• Efficiently led the 3D team to produce high quality work under tight deadlines with effective risk management, critical path analysis, and requirements assessment.
• Facilitated knowledge and communication between team members of different departments by providing technical, creative, and problem solving support in order to efficiently achieve results.
• Maintained, refined, and improved 3D processes for optimized integration into the Unity3D game engine and overall development pipeline, and developed workflows and tools for asset exporting into Unity.

Ottawa, Canada Area

• Interactive multimedia company providing services on a contract basis.
• Worked with a small team to create interactive multimedia, games, and learning tools.
• Primary responsibilities included: 3D modeling, animation, rigging/skinning, exporting, and lighting/rendering.
• Other responsibilities included: 2D graphic design, texture creation, and web design.

Ottawa, Canada Area

• Multimedia, branding, and e-learning company providing services on a contract basis.
• Worked as a graphic designer, web designer, and print designer in order to push branding, create graphics/web solutions to clients, and improve the company portfolio.
• Assisted in producing project proposal documents.

Ottawa, Canada Area

• School of Information Technology.
• Worked with a small team along Dr. Anthony Whitehead on several projects.
• Primary responsibilities included: 3D modeling, animation, rigging/skinning, interface design, graphic design, and quality assurance.