Joe Turso Email and Phone Number
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With over 30 years of experience in the Information Technology space, I am a seasoned Director of Operations at My IT Crew, a company that provides a seamless Technology experience for our clients. I am also an independent MSP Consultant, helping other Managed Service Providers to optimize their ConnectWise and Kaseya stack workflow and improve their Service Delivery.My mission is to deliver reliable, predictable, and repeatable results for our clients and partners, leveraging my expertise in ITIL, KPI, and XLA. I have spearheaded workflow changes that increased the resolution rate for client incidents, lowered reactive issues through automation and standards alignment, developed training programs that enabled career paths for team members, and created strategic technology roadmaps for clients. I am passionate about technology and automation, and always eager to connect with new people who share the same excitement.
The Hivepoint Group
View- Website:
- hivepointgroup.ai
- Employees:
- 4
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The Hivepoint GroupOrlando, Florida, United States
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Director Of OperationsMy It Crew Dec 2022 - PresentBrooklyn, New York, UsThe people, creativity, and resources to provide a seamless Technology experience -
Owner | Msp ConsultantRiver City Logix Oct 2020 - Present• Independent MSP consultant focusing on helping Managed Services Providers with their ConnectWise and Kaseya stack workflow to improve Service Delivery• Develop standardized Service Delivery for optimization, workflow development, and training of team members and service leadership.• Develop KPI, reports, and dashboards for service awareness to help measure what matters to make better decisions.• Develop XLA processes to help build a better customer experience.Find me @ www.rivercitylogix.com
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Operations CatalystAntisyn Dec 2017 - Oct 2020Jacksonville, Florida, Us• Oversee a $2M Technology Support company that provided Managed Services, Security Services, and Project Services. • Managed and supported 12 employees and 3rd party vendors in support of over 34 clients and over 1,100 managed endpoints.• Provided strategic and operational leadership to improve operating results. Revamped internal procedures and controls, reorganized/reallocated staff, and implemented best practices and performance monitoring systems in support of Continuous Improvement.• Restructured company from ground up including tools, staff, and organizational structure. • Hands-on engineering and management of the 5 teams as well as assist in generating $2.6M in a 3 year recurring and project revenue contract. -
Ceo And OperationsIntegrity Consulting Group - Trusted Technology Advisors Apr 2015 - Dec 2016Jacksonville, Fl, Us• Oversee a $2M Technology Support company that provided Managed Services, Security Services, and Project Services. • Managed and supported 17 employees and 3rd party vendors in support of over 118 clients and over 2,200 managed endpoints.• Provided fiscal, strategic, and operational leadership to reduce indebtedness and improve operating results. Revamped internal procedures and controls, reorganized/reallocated staff, and implemented best practices and performance monitoring systems in support of Continuous Improvement.• Restructured company from ground up including tools, finances, contracts, and billing. Increased gross margins on service products from 4% to 38% and shed service products that were not profitable to the business.• Expanded the company from a single business unit into 3 service groups to focus on matching skills to client needs. Maintained an average of 96 – 100% monthly SLA targets• Hands-on engineering and management one of the 3 teams as vCIO generating $500K annually in recurring services with a consistent 20% in additional project work for 26 clients in the legal and manufacturing sectors -
Director Of OperationsIventure Solutions Aug 2008 - Apr 2015Jacksonville, Fl, Us• Grew technical staff from 18 engineers in a flat organization to a 54-employee company consisting of a dedicated help desk team, 3 managed services teams across 2 cities, a dedicated project services team, NOC and hosted services team, and business services group• Managed and grew the business from $2M in annual revenue to $9M in annual recurring revenue with an additional $1.1M in project-based revenue over a 6-year period. • Supporting over 52 clients with 6,400 endpoints in the medical, legal, and financial; sectors.• Expanded the company from its traditional break/fix team and managed the team to a blended shared services model which allowed for 40% of the incoming tickets to be resolved by low-cost, entry-level engineers• Built a processed-based service delivery system that has allowed for 98% SLA adherence • Worked with owners to implement an employee development plan that allowed technical and non-technical resources to certify on relevant technologies every 6 months. This resulted in a 25% increase in service capacity due to proficiency gains and allowed for teams to grow in revenue size and not headcount• Grew the remote office in Orlando from $264K annual recurring revenue to $925K in annual revenue within 5 years without increasing headcount• Developed and implemented a Core Value system that built and sustained a culture of excellence. iVenture has won the “Best Places to Work” award every year since 2008 in Jacksonville and since 2011 in Orlando, including 2 years as one of Florida’s Best Places to Work -
Service Delivery Manager And Pre-Sales EngineeringEnterprise Integration, Inc. Aug 2005 - Aug 2008Jacksonville, Fl, Us• Working with the owner, grew the Managed Services business from a pilot program with 2 engineers to a core business consisting of 14 engineers• Hands-on management with sales staff to develop services and pricing model for the managed services offering• Grew sales from a single client to 30 clients resulting in $528K in annual recurring revenue in 2 years• Working IT manager that met SLA requirements for SMB clients at a 96% success rate• Worked with all aspects of NOC development and implementation including design, product selection, pricing, and contract negotiations of 3rd party tools, products, and services -
System EngineerCsx Via Teksystems Feb 2002 - Aug 2005• Worked on the XenApp technical team supporting the Citrix CPS / XenApp farm• Worked with the Xerox team to replace all of the printers within the CSX environment with a centralized multifunction device hosted on a virtual print cluster that meets the needs of the union contracts and provided integrated document management features within the CPS / XenApp environment• Provided support to CSX end users
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It ManagerAmeri-Force, Inc. Feb 2000 - Feb 2002• Designed, deployed, and managed the internal IT systems required to support a growing multi-million dollar organization. Systems availability went from 75-80% uptime to 99.5% uptime within 6 months. Added significant cost-saving technologies such as thin computing, videoconferencing, and remote access to help support the multi-state locations.• Worked with the 3 business units to develop a unified application interface into 38 different back-end systems to increase productivity and gain real-time business intelligence.• Provided remote and onsite support for all employees• Provide training for new employees to reduce onboarding time
Joe Turso Skills
Joe Turso Education Details
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B.S. Applied ScienceComputer And Information Sciences And Support Services
Frequently Asked Questions about Joe Turso
What company does Joe Turso work for?
Joe Turso works for The Hivepoint Group
What is Joe Turso's role at the current company?
Joe Turso's current role is Director of Operations @ My IT Crew | Driving Operational Excellence.
What is Joe Turso's email address?
Joe Turso's email address is jt****@****xit.com
What is Joe Turso's direct phone number?
Joe Turso's direct phone number is +190433*****
What schools did Joe Turso attend?
Joe Turso attended B.s. Applied Science.
What skills is Joe Turso known for?
Joe Turso has skills like Virtualization, Citrix, Active Directory, Windows Server, Microsoft Exchange, Servers, Management, Network Administration, Vpn, Managed Services, Networking, Security.
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