Joe Laffoon Email and Phone Number
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Joe Laffoon personal email
Joe Laffoon is a Senior User Experience Researcher at ServiceNow at ServiceNow. He possess expertise in research, team leadership, manage client relationships, customer service, microsoft excel and 11 more skills.
Servicenow
View- Website:
- servicenow.com
- Employees:
- 13421
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Senior User Experience ResearcherServicenow Dec 2023 - Present
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Senior User Experience ResearcherCypress Hcm Mar 2022 - Dec 2023 -
User Experience Researcher At Bank Of The WestPopulus Group Apr 2021 - Nov 2021San Francisco Bay Area -
User Experience Researcher At Google NestAquent Apr 2019 - Apr 2021Google Nest • Supported over 28 Google Nest and cross-functional team research initiatives leading to launches and release cycles• Led multiple rounds of in-lab and remote studies on Google Home app Routines, which provided data-based recommendations, to cross-functional stakeholders consisting of UXD, UXW, engineering, and product teams • Conducted studies on Google Home app Home & Away automation feature providing insights and design recommendations for both immediate release and considerations for future release cycles• Constructed competitive analysis across smart home apps, surfacing the landscape consistencies, terminology, direction, and opportunities• Adapted methodologies in March 2020 to accommodate remote research continuing stakeholders support with actionable data throughout the events of 2020 and into 2021 -
Ux AssociateSan José State University Research Foundation Sep 2017 - Feb 2019Santa Clara, CaEmbedded with STERIS Corporation• Performed evaluations on operating room integration systems and presented finding to executives• Conducted field interviews, collected NPS, and documented observations with nurses in operating rooms during live surgeries• Continued evangelizing UX research and design methodologies and return on investment with the head of engineering while reviewing data based heuristic evaluations• Conducted unmoderated studies and surveys on existing operating room integration system, and presented finding to design team• Partnered with SJSU Nursing program utilizing a nursing simulation facility for a study to determine optimal spacing between high use case touch targets and potential affects training has on usability as well as collected qualitative data• Analyzed quantitative and qualitative data applying statistics where appropriate including two-way repeated measures ANOVA, Pearson Chi-Square, and Mann-Whitney U tests• Prototyped high fidelity assets that were able to capture touch location data in relation to timestamps, which were used as stimuli and data collection within the research project -
Research Manger & Inclusion SpecialistSpecial Kids Connect May 2014 - Aug 2016Boy & Girls Club Of Santa Cruz, Ca• Oversaw daily operations for after school program designed to increase joining skills of children with special needs and increase welcoming skills other attendees to the Boys & Girls Club of Santa Cruz • Managed a team which collected, tracked, assessed, and reported data on skill development for each child• Grew the Santa Cruz branch from a 3-employee and 10-child program to a 15-employee 20-child program including coordinating with host site program manager• Recruited, interviewed, trained, scheduled, and coached a team of 15-employees while developing a culture of support and communication • Coordinated with Boys & Girls Club staff, parents, and Inclusion Assistants in providing appropriate support for each child’s development in adaptive skills facilitating community inclusion• Composed and submitted authorization request reports for each potential client reports to the local Regional Center for admittance into the program• Collaborated with a consultant to test, develop, and build a HIPAA compliant digital storage system -
Research AssistantUniversity Of California, Santa Cruz Sep 2013 - May 2014Human-Computer Interaction Laboratory Ucsc• Collaborated with Lead Researcher and Professor in the development of a micro-blogging phone app designed to positively affect wellness• Recruited research participants through cold calling, tabling, and public outreach campaign• Provided direct contact for participants during each stage of the study including initial contact, in study data collection, and participant compensation• Maintained accurate records and reports based on information provided by research participants on spread sheets using both Google Drive and Excel• Created and reviewed content to be sent out to research participants• Coached other Research Assistants in participant/client management and communication skills -
Research AssistantUc Santa Cruz Sep 2013 - May 2014Perceptual Science Laboratory Ucsc• Worked in partnership with a preschool/day care to assess and possibly enhance literacy in infants and toddlers. • Collected and analyzed data using iPad software to assess the relationship between early childhood literacy and word exposure• Kept notes around specific effects of progress and reaction of the children in relation to the literacy exposure• Created and illustrated a number of children stories approximately 15 pages long designed to enhance early reading skills• Met with the research team and professor weekly to discuss concerns and challenges that presented themselves
Joe Laffoon Skills
Joe Laffoon Education Details
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3.8 / 4.0 -
3.9 / 4.0; Summa Cum Laude
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3.8 / 4.0
Frequently Asked Questions about Joe Laffoon
What company does Joe Laffoon work for?
Joe Laffoon works for Servicenow
What is Joe Laffoon's role at the current company?
Joe Laffoon's current role is Senior User Experience Researcher at ServiceNow.
What is Joe Laffoon's email address?
Joe Laffoon's email address is jo****@****jsu.edu
What schools did Joe Laffoon attend?
Joe Laffoon attended San Jose State University, University Of California, Santa Cruz, Irvine Valley College.
What are some of Joe Laffoon's interests?
Joe Laffoon has interest in Science And Technology, Children, Education, Health.
What skills is Joe Laffoon known for?
Joe Laffoon has skills like Research, Team Leadership, Manage Client Relationships, Customer Service, Microsoft Excel, Spss, Supervision, Social Media, Employee Training, Recruiting, Higher Education, Statistics.
Who are Joe Laffoon's colleagues?
Joe Laffoon's colleagues are Tina Duh-Marilag, Yev Bronshteyn, Lili Zhu, Priyanka Singh, Hammesh Patel, Tom Cushing, Gayathri Rajan.
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