Joevaughn Smith Email & Phone Number

Washington D.C. Metro Area

 Provided technical support to over 5,000 users throughout three main buildings: Headquarters, FOB 10B (Neighboring Building), and L’Enfant Plaza.  Took part in The Windows 7 Deployment Project, a project designed to migrate 5,000+ users from Windows XP to Windows 7, as well as user data successfully. Provided Lotus Notes and Microsoft Outlook support. Assisted in new user laptop setup and deployment. Setup new user and computer accounts in Active Directory. Reset user passwords via Active Directory. Added users to proper groups within Active Directory  Provided end user training whenever necessary. Performed scheduled office moves for users.  Provided peripheral setup and support (printers, scanners, label printers, monitors, speakers, etc.) Performed break/fix on laptops/desktops. Diagnosed and resolved network issues. Performed software installs, setups, and troubleshooting.  Proficient with AirWatch Agent.

Washington D.C. Metro Area

 Provided exemplary customer service and FOSSE troubleshooting as well as procedural prowess to all Marriott hotels and business offices across the USA and Canada. Successfully learned the Linux-based program FOSSE (Front Office Select Stay Emulator) in 6 weeks. Acted as a liaison between Marriott properties and IBM services. Configured front desk terminals for Fosse usage. Helped manage outside hotel billing accounts. Assisted in the Marriott Server Refresh Project in which the servers of over 500 properties were shut down to refresh and convert over to the new versions of Linux onto the Marriott Servers. Installed and configured revenue-controlling interfaces.

Washington D.C. Metro Area

 Taught children ages 5-12 the interesting usages of computers through different activities and projects