Joevy Chuah I 蔡姝莹 Email & Phone Number

Selangor, Malaysia

Selangor, Malaysia

-Brand onboarding tasks; set pricing, competitor price research, create purchase order, marketplace application and product listing.-Manage assigned brands platform marketplaces activities; B2B, Lazada, Shopee, Shopify & webstore.-Develop marketing plans (inchannel & outchannel) and campaign mechanics for all marketplaces.-Analyzing sales-related data to forecast sales and customer behavior.-E-commerce marktplaces maintainance, inventory update and order fulfillment flow.-Collaborate with other departments, including marketing, supply chain, and customer support to ensure seamless integration across all functions.-Track and analyze inventory levels, ensuring optimal stock availability and minimizing stock-outs or excess inventory.-Manage customer inquiries, complaints, return/refund and feedback. -Monitor sales performance and track key metrics, analyzing data to identify areas for improvement and implement necessary changes.-Monitor and evaluate the performance of promotional campaigns, making adjustments as needed.

Malaysia

-Understand product, service and business pattern-Understand brand message, target market, resources, medium, etc-Understand current procedure, propose, plan and improvise-Liaise and cooperate with internal team, outsourced service provider (Photographer, Graphic Designer, KOL, KOC and etc)-Generate and improvise standard operating procedure-Manage assigned project or campaigns-Set evaluable goal and action

Malaysia

-Understand the products and services-Understand working culture/pattern and existing resources -Understand the platforms/marketplaces, current challenges faced by clients and customers-Understand customer behaviors and requirements-Generate current SOP used by client in written-Improvise the SOP to resolve current challenges, reduces risk/crisis, lead/assist customer throughout the process ( enquire process -> provide solution/recommendation to generate sales -> after sales service-> maintain customer relations)- Propose, implement the SOP, test running with actual customers- Train and guide new talents who will be taking the position with the approved SOP

Malaysia

-Industry: Cosmetic Industry (Drugstore Brand)-Manage e-commerce platforms included Official Website, Lazada and Shopee -Product listing & platform maintenance-Promotion campaign planning (mechanics and visual proposal for marketing) and execution-Product information, Caption and Ads writing-Attend to customer queries (order, product information, suggestion, aftersales service )-Manage backend operations of e-commerce (packing and inventory)__________________________________________________________________________________________________________-Obtain product notification for both new products and renewal of products-Make sure the product formula accordance with the regulatory department-Liaise with importer for all information required for product registration-Attend to cosmetic association and government department _________________________________________________________________________________________________-Manage payroll and HR related matters (Taxes, Claims,EPF, Perkeso, Payslip)-Admin administration matters-General Office Affairs

Malaysia

-Industry: Travel Industry (B2B)-Develop and monitor contact database of Malaysia Agent-Develop ideas, plan and execute Email Marketing (Ideas->Design->Blast) -Assist Sales team for their sales equipment-Assist and manage office general affairs and operation

Cyberjaya

-Industry: Malaysia automotive industry -In-house PR for Malaysia Automotive Institute (MAI), is an agency under the Ministry of International Trade and Industry (MITI) -Public relations mainly focus on (Mandarin, Bahasa and English) Media Relations (Business, Economy, News, TV, Radio, Automotive), writing press release, article, promotional article and more -Manage and assist in various events for media invitation, media attendance, press conference, interviews and more

Puchong

-Setup and manage company profile in any available platforms-Asist in general affairs, administration and operation matters

Kuala Lumpur, Malaysia

-Partcipate in organising Asia Oil & GAs Conference ((AOGC) 2017-Asist in reaching out ambassadors from all embassies -Update data base of embassy-Asist in sponsorship matters