Joseph Wenger Email & Phone Number

Harrisburg, Pennsylvania Area

• Optimize route logistics to accomplish a higher volume of work
• Leverage technology to locate equipment with less wasted time
• Disconnect negligent customers while maintaining a high level of customer service during high-intensity encounters
• Reconnect and change meters with precision and safety
• Create and distribute technical documentation; including process and hardware solutions
• Identify and resolve procedural gaps within the metering organization

Palmyra, PA

• Direct, schedule, and train over thirty weekly volunteers
• Ensure audio, video, computer and lighting systems are functional and reliable
• Design graphics and video for web and print projects
• Plan and execute weekly service structure
• Implemented new data storage systems, wireless network, audio recording projects, and scheduling system

Lebanon, PA

• Coordinated schedules of computers that needed repaired
• Used advanced troubleshooting skills to solve problems in a quick and efficient manner
• Maintained a high level of customer service, while accomplishing tasks required

• Supervised training process for new employees
• Ensured seamless guest experience by managing and delegating responsibilities to fellow employees
• Performed in Really Big 3D show, Chocolate Tasting Adventure, KissWorks, and as candy bar characters
• Received QTE Star Award for new employee survey implementation

Lebanon, PA

• Proactively identified new shipments, unloaded trailers, and properly stored and shipped products to local stores
• Effectively worked as part of a diverse team to maintain database of product locations

• Served customers in a professional, courteous and timely manner by supporting the company's products
• Met goals and deadlines set by the company
• Addressed customer concerns immediately
• Maintained solid product knowledge

Ministry, Ministry With An Emphasis In Music

General Studies