Joseph Wenger Email & Phone Number

Harrisburg, Pennsylvania Area

• Optimize route logistics to accomplish a higher volume of work• Leverage technology to locate equipment with less wasted time• Disconnect negligent customers while maintaining a high level of customer service during high-intensity encounters• Reconnect and change meters with precision and safety• Create and distribute technical documentation; including process and hardware solutions• Identify and resolve procedural gaps within the metering organization• Highly creative and innovative focus on modernization of processes and procedures

Palmyra, Pa

• Direct, schedule, and train over thirty weekly volunteers • Ensure audio, video, computer and lighting systems are functional and reliable• Design graphics and video for web and print projects• Plan and execute weekly service structure• Implemented new data storage systems, wireless network, audio recording projects, and scheduling system

Lebanon, Pa

• Coordinated schedules of computers that needed repaired• Used advanced troubleshooting skills to solve problems in a quick and efficient manner• Maintained a high level of customer service, while accomplishing tasks required

• Supervised training process for new employees• Ensured seamless guest experience by managing and delegating responsibilities to fellow employees• Performed in Really Big 3D show, Chocolate Tasting Adventure, KissWorks, and as candy bar characters• Received QTE Star Award for new employee survey implementation

Lebanon, Pa

• Proactively identified new shipments, unloaded trailers, and properly stored and shipped products to local stores• Effectively worked as part of a diverse team to maintain database of product locations

• Served customers in a professional, courteous and timely manner by supporting the company's products• Met goals and deadlines set by the company • Addressed customer concerns immediately• Maintained solid product knowledge

Ministry, Ministry With An Emphasis In Music

General Studies