Joe Weyers

Joe Weyers Email and Phone Number

Information Technology Infrastructure Manager @ City of Ventura
Ventura, CA, US
Joe Weyers's Location
Ventura, California, United States, United States
Joe Weyers's Contact Details
About Joe Weyers

With over 18 years of IT leadership experience and over 30 years experience successfully managing people, and process. I have directed the operations and support of the networks and data centers for large national and international companies, such as Harbor Freight Tools, Technicolor, Kinko's, FedEx, and Guitar Center. I have delivered results in key areas of IT management, such as service desk, ITSM, telecom/datacom vendor and expense management, and deployment project management.I am certified in ITIL, AWS Cloud Practitioner, and Scrum Master, demonstrating my commitment to continuous learning and agile methodologies. I have implemented and built out an enterprise-wide network and service monitoring system using SolarWinds Orion, replacing several legacy point solutions. I am passionate about empowering my coworkers to deliver results and fostering a collaborative and service-oriented working culture. I am looking for opportunities to leverage my skills and experience in IT operations, Technical and Customer support in a dynamic and innovative environment. I am conversant with a wide variety of ITSM and CRM Tools and have managed support and contact centers in in-house, on-shore and off-shore arrangements.

Joe Weyers's Current Company Details
City of Ventura

City Of Ventura

View
Information Technology Infrastructure Manager
Ventura, CA, US
Website:
water.ca.gov
Employees:
2615
Joe Weyers Work Experience Details
  • City Of Ventura
    Information Technology Infrastructure Manager
    City Of Ventura
    Ventura, Ca, Us
    View
  • City Of Ventura
    Information Technology Infrastructure Manager
    City Of Ventura Jun 2024 - Present
    Ventura, Ca, Us
    View
  • Career Break
    Career Transition
    Career Break Mar 2023 - Jun 2024
  • Harbor Freight Tools
    Director, It Production Support
    Harbor Freight Tools Jan 2021 - Mar 2023
    Calabasas, Ca, Us
    Managed the operations and support of the networks and data centers supporting 1375+ Harbor Freight stores and support centers nationwide. Directed the Corporate Support and IT Asset Management operations for the Harbor Freight Tools Enterprise. Managed the telecom/datacom billing reconciliation for the entire organization. Implemented and built out an Enterprise instance of SolarWinds Orion network and service monitoring, replacing several legacy point solutions. Responsible for desktop standards and support; Corporate IT infrastructure and user administration for corporate IT systems. Managed service desk, ITSM systems, mobile device management and SaaS vendors.• Partnered with a consortium of carrier and 3rd party integration teams migrating store infrastructure to SDWAN, installing next generation networks and implementing a 4G redundant WAN infrastructure and common broadband footprint.• Coordinated with multiple internal departments to evolve the new employee experience, improving the provision of new equipment, managing the integration of identity management, establishing standards and service level objectives to assure a seamless onboarding experience in conjunction with all stakeholders. • Set enterprise standards for Desktop and PC client engineering, putting standards and practices in place to remove technical diversity and improve the supportability of the thousands of client systems deployed by Harbor Freight Tools.
    View
  • Guitar Center
    Director, It Infrastructure Operations
    Guitar Center Jan 2012 - Aug 2020
    Westlake Village, Ca, Us
    Managed the operations and support of the networks and data centers supporting 550+ (Guitar Center) and (Music and Arts) stores and support centers nationwide. Directed the corporate and retail support operations for the Guitar Center, Inc Enterprise. Directed a team of more that 45 direct and indirect staff and outsource team resources. Managed the telecom/datacom infrastructure for the entire organization. Managed Data Center and Network changes as part of the Cloud Migration project team. Responsible for Enterprise desktop standards and support.Primary leadership for store IT infrastructure support, maintenance, and updates. Managed service desk, ITSM systems and new business initiative teams. Worked extensively with outsource partner teams both onshore and offshore.Managed vendor relationships and direct service engagements with annual spend > $20M. Implemented an enterprise print management solution to manage cost during digitalization.Developed and led integration teams migrating store infrastructure to SDWAN, next generation network and implementation of 5G ready infrastructure.Drove YoY cost savings for telecom and datacom while delivering higher bandwidth and greater resiliency across the enterprise.
    View
  • Technicolor
    Director, It Service Management
    Technicolor Jan 2005 - Jan 2012
    Los Angeles, Us
    Managed the daily relationship between Technicolor and its out-source partners (IBM Global Services, ATOS) in providing global help desk, technical support, technical administration, data center operations, and new project support. Responsible for the financial reconciliation between effort and billing. Primary infrastructure liaison for global server consolidation/virtualization project. Managed the tactical and strategic contractual relationships with domestic and global outsource vendors in Onshore/Offshore support model. Evolved Service management processes using to ITIL frameworks and good practices.Directed the IT staff in 14 manufacturing and distribution centers worldwide.Implemented worldwide desktop standards and support SLAs, Established formalized service objectives with network, server and applications teams.Served as the key subject matter expert on global service desk and new business teams.Outsource Vendor Management, IT Financial Management, Service Level/Performance Management, Capacity Planning, Server Evolution/Virtualization, Data Center Consolidation, Onshore/Offshore, Infrastructure Management, Internal IT Support/Consulting, Disaster Recovery, High Availability.
    View
  • Technicolor
    Director Support Services
    Technicolor Jan 2005 - Jul 2009
    Los Angeles, Us
    On Site IT Support Operations management of Technicolor Content Services sites in North America, Europe and Asia Pacific locations
    View
  • Fedex Kinko'S
    Sr. Manager, It Operations
    Fedex Kinko'S Jun 2003 - Jan 2005
    Plano, Tx, Us
    Developed 1st/2nd Level help desk programs, procedures, call flows, and escalation guidelines.Designed and implemented outsource plan to offload standardized 1st level support calls to Offsite vendor including telecom, datacom, training coordination, ACD workflow mapping, and post implementation management.Managed 24/365 operations center monitoring 1600+ servers and 12,000+ network nodes in US/Canada. Maintained greater than 99% uptime on a manually redundant network.Lead the data center migration from FedEx Kinko’s in the Ventura/Oxnard area to FedEx Services facilities in Memphis, TN. Moved all servers and services while maintaining uptime objectives.
    View
  • Fedex Kinko'S
    Manager
    Fedex Kinko'S Jun 1999 - Jan 2005
    Plano, Tx, Us
    IT Management: Help Desk, Technical Support, Technical Administration, Network Operations, Data Center
    View
  • Sitel
    Director, Contact Center Operations
    Sitel 1994 - 1999
    Miami, Fl, Us
    Managed the activities of teams of up to 230 individuals in a technical support contact center supporting a diverse portfolio of applications and clientele. (Accounting, Internet Customer Service, Investment, Ecommerce, Training, Insurance). Responsible for all aspects of support operations including client liaison, sales, opportunity development, training, personnel budgets, CRM/ITSM implementation, analytics and day to day operations. I operated contact centers as a MSP on behalf of both domestic and multi-national companies.
    View

Joe Weyers Education Details

  • Pennwest Clarion
    Pennwest Clarion
    Communications
  • Valencia College
    Valencia College
    Computer Technology/Computer Systems Technology

Frequently Asked Questions about Joe Weyers

What company does Joe Weyers work for?

Joe Weyers works for City Of Ventura

What is Joe Weyers's role at the current company?

Joe Weyers's current role is Information Technology Infrastructure Manager.

What is Joe Weyers's email address?

Joe Weyers's email address is jo****@****ter.com

What is Joe Weyers's direct phone number?

Joe Weyers's direct phone number is +181888*****

What schools did Joe Weyers attend?

Joe Weyers attended Pennwest Clarion, Valencia College.

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Aero Online

Your AI prospecting assistant

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.