Joe Huffer Email & Phone Number

Remote

• Create and automate key processes using PowerShell scripts, enhancing operational efficiency and productivity.• Troubleshoot and resolve issues with SharePoint (on-premises and online OSP) and Office applications, ensuring seamless functionality across several hundred application members and teams within PNC.• Create and optimize workflows using PowerApps and Power Automate, enhancing business process automation.• Utilize PowerShell programming and PowerShell ISE in tandem with HTML, SQL, C#, JavaScript, and various imports to create robust scripts that automate processes, correct issues, and enhance productivity within the corporation.

Remote

• Elevated role to Implementation Analyst, utilizing Teams, Outlook, and automation software EFX for implementing complex products and services.• Analyzed requirements and managed client profiles, emphasizing meticulous data migration using Tableau, SFG, and B2B.• Certified and maintained client and partner information, encompassing contact details, configuration data, migration specifics, and processing metadata.• Served as the primary point of contact for all external partner communications, managing email and phone interactions to facilitate effective collaboration.• Collaborated with internal business and technical teams, orchestrating the setup and rigorous testing of file transfers on new platforms.

• Managing multiple external partners through a migration workflow process• Securely working with and configuring protocol authentication configurations (SSL certificates,usernames, passwords and keys).• Acting as primary contact point for all external partner communications (email and phone).• Quickly de-escalating communication and file transfer issues, both externally and internally.• Clearly communicating migration status to migration management.• Certifying and maintaining client and partner information (contact, configuration, migration andprocessing metadata).• Working with internal business/technical teams to setup and test file transfers with newplatform.• Negotiating cutover dates between internal teams and external partners.• Maintaining partner relationships through production day 1 file processing.

Westerville, Ohio, United States

• Choreographed and created content for recruitment while simultaneously educating agents within the office to better utilize company materials/services.• Created a program model that documented the discovery of competent, potential new recruits to our company, as well as the induction and surface-level training of them as employees.• Organized and assisted in both monthly in-office meetings as well as fielded a wide-range of questions from now-practicing agents.

• Help-desk Support: Provide support over the phone and face-to-face for hardware and software related issues; this included internal users and remote users.• Ticketing software: Solarwinds – Web Help Desk - Entering initial ticket requests, entering tech notes, resolving issues and closing tickets. (approx. 900-1,000 over 16 months).• Work with Information Technology staff on ghosting and multicasting of computers using Symantec Ghost, Microsoft ImageX, Deploy Studio, and NetRestore.• Assisted Information Technology Staff on PC replacement projects - helped setup 200 units of Apple & Dell compatible desktops and laptops, inventory, imaging, backup and installation (each summer).• Help with various mobile device configurations - set up email accounts, configuration, network troubleshooting (iOS, Android, Windows, Blackberry).• Assisted with the E-Mail migration from Google Apps Suite to Microsoft Office 365 – Changed destination of email routing, configured MS Outlook, delegation, and train users on new features.• Assisted with diagnosis and resolution of network issues - conducted troubleshooting of networking issues associated with TCP/IP, DNS, LAN settings, Wireless, as well as maintain patch panel connectivity to internal network switches.• Replaced damaged hardware – computer power supply, memory upgrade, optical devices; also installed HP deskjet/laserjet printers and HP scanners.• Provide assistant with audio, visual equipment in classroom environment; troubleshoot digital display, complex analog and digital wiring, audio/video support for special events & conferences.

Bachelor Of Science - Bs, Computer Science/Software Development, 4.0

Bachelor Of Arts - Ba, English

Activities and Societies: Vice President/Scholarship Chairman January 2016 – January 2017 Lambda Gamma Epsilon – Kings Fraternity ·.