Manage client portfolios of 150 relationships as well as branch tier client relationships. Prospect through existing relationships and networking for new relationships. Meet in person with five to ten clients/prospects per week using the RSP process. Consult with business owners on ways to help them grow their businesses as well as look for opportunities to deepen our relationship. Solve customer service/product related issues with clients. Work with multiple AGS partners within the market to ensure continuity within the entire client relationship. Consistently review market conditions as well as competitor activity within the market. Exceed projected goals and year over year R&D metrics.

Managed existing book of business with over 500 consumer and business clients. Completed both in person and over the phone monthly and quarterly relationship reviews. Partnered with multiple business lines throughout our organization to add new prospective relationships and to retain and deepen existing client relationships. Negotiate loan and line terms, rates and payment terms with clients, partners and underwriters. Deliver exceptional relationship service to strengthen and deepen client relationships. Recruit hire and train all branch personnel on new products, services and policies in order to better understand our clients and ensure that their needs are met and their expectations are exceeded. Also responsible for day to day branch operations, cash controls, scheduling and P&L management. Surpassed projected annual revenue and loss goals, qualified for quarterly pinnacle multiple times.

Responsible for driving sales and profitability goals and providing exceptional customer service through leadership, coaching, team development, talent development, community involvement and networking. Responsible for training new Store Managers and Associate Managers before taking on their respective roles. Launched multiple new stores and rebuilt high opportunity stores. Also responsible for loss prevention and auditing. Developed and promoted several Sales Associates into Lead Sales Representatives, Associate Managers and Store Managers. Recognized multiple times for exceeding sales and metric quotas. Provided input for market-wide initiatives such as new hire training, new hire shadowing, new hire troubleshooting, customer solutions guide, recruitment & commission structure. Selected to provide input on market-wide personnel decisions by interviewing internal candidates for leadership positions using Performance Based Interviews