Seasoned Senior Manager at Red Hat, leading the Customer Success Architects in North America Public Sector. Achieved $45M in customer success adoption, grew a team of 13 experts in 6 months, and retained talent amid increased attrition. Key contributor to global initiatives, including crafting Go-to-Market strategy, tailored workshops for product adoption, and defining roles and responsibilities for Architects and Consultants. Proven track record in strategic planning, team development, and exceeding targets. Recognized in Red Hat President's Club for outstanding contributions. Recognized for Technical Leadership of the Year award for two consecutive years. • Grew a team of 13 experts in 6 months, accelerating the adoption of Red Hat products. The team includes Architects, Consultants, and Engagement Leads. Retained the entire team in a period of increased company-wide attrition. • Key member of the Global Adoption Practice, charged with the retention and expansion of Red Hat’s Kubernetes flagship product and associated products and services.• Delivered results over 18 months of $45M in customer success adoption, resulting in greater customer retention and consulting pipeline expansion.• Crafted a two-week consultant-led series of workshops to drive deeper adoption of our products and define a roadmap to maximizing both the customer’s ROI of the Kubernetes platform and increasing developer velocity.• Led the development and implementation of a Jira based workflow to manage customer engagement delivery and capture enhancements to our internal delivery and programmatic guidance documents. • Collaboration with cross-functional leadership to develop the Cloud Services Partner Go to Market strategy for classified environments in 2 months leveraging cleared data centers.

• Leveraged a $5M investment to develop a Go to Market strategy and comprehensive staffing plan across all Pubic Sector verticals in less than 3 months to address customer adoption challenges. • Execution of strategy for the top 10% of Red Hat OpenShift customers, yielding a renewal rate of over 200% and developing new pipeline methodology for Consulting Services.

• Developed a high-performance team of nine Consulting Architects delivering over 120% growth in services delivery to the Civilian marketplace in 12 months.• Actively contributed to a cross-functional working group to define the Global Associate Development Program that articulated roles and responsibilities for over 1,500 consultants and architects.Selected for Red Hat President's Club 2020 for outstanding support to customer delivery and contributions to the broader Red Hat corporation in FY20.

• Crafted a unified services contract with a top US Civilian Customer worth $3.4M annually.• Managed the North America Pre-Sales Engagement tooling that handled over 5,000 Subject-Matter Expert pre-sales requests since its inception in 2015.

Dynamic leader as Director of Professional Services at Lingotek, established a revenue-generating division beyond SaaS, pioneering a patented machine learning system for financial markets. Executed Go-To-Market strategies, introduced bundle packages, and secured new contracts. As a Lead Engineer and Architect, innovated a patented Financial toolset, increasing productivity by 400%, leading to the formation of the AI Startup, DeepSee.ai. Developed a cost-effective article triage system for a Top Media Company and served as a trusted technical advisor for the Johns Hopkins Bloomberg School of Health Communication.

• Hired, mentored, and trained our growing global team of Solution Engineering team to address identified technical gaps in Sales.• Developed a full lifecycle proposal for a government client to create a $1.9M intelligence gathering, translation, and machine learning toolkit.• Successfully tailored solutions for federal, state, and Global 2000 commercial clients to increase global presence and consolidate translation processes.• Selected by Drupal Camp Organizers to give technical presentations on the Lingotek module at Drupal Camps in multiple locations nationwide.

Directed delivery vetting of a portfolio of over 15 startup and mid-level third party COTS product lines into the US Intelligence Community (IC), utilizing expertise in product development, testing methodology, and systems integration. Reviewed engineering documentation, set up environments for hardware and virtual platforms, conducted acceptance testing (functional, security, and usability), and worked with management at all levels to resolve issues. Packaged products to facilitate integration and training by Intelligence Community clients.

Led three engineers in all aspects of testing functions, including planning and costing for the test lab, development of full lifecycle test plan, test case development and execution, and test reporting. Worked closely with the General Printing Office (GPO) Program Management Office (PMO) to refine high-level requirements into engineering specifications.

Served as Lead Load and Stress Engineer for all Joint Surveillance and Target Radar System (JSTARS) maintenance and development programs. Worked as Primary Test and Integration Engineer on various development and maintenance programs related to JSTARS Platform.