Joey Brown Email and Phone Number

Leading a team of architects and engineers to develop and continuously improve the use of the Google Cloud Platform at American Family. Developing and driving the realization and operationalization of the American Family cloud strategy to enable a higher level of business support, innovation, and new business models.Responsibilities: - Working with the business stakeholders and IT functional on developing and refining the cloud strategy, governance, and capabilities to ensure American Family has a clearly defined approach to achieve optimal efficiencies related to cloud initiatives - Partnering with other functions to drive the use of the cloud as a strategic enabler of goals and objectives to achieve operational efficiencies that would otherwise be unattainable - Developing patterns and guidelines to facilitate the selection, development, implementation and use of cloud platforms- Establishing capabilities required to achieve strategy and gain value through cloud adoption- Facilitating the process for researching and selecting cloud-enabling technologies to proactively address business demands and enable collaboration with business functions- Leading the cloud engineering team to provide solutions based on cloud standards, guidelines, and usage patterns ensuring security, scalability, and supportability- Managing relationships with strategic partners to facilitate the identification of new and innovative ways to deliver business outcomes with cloud technology

Led a global team of Software Engineers, Product Specialists, and Operations Analysts to optimize support of 32 Point-of-Sale production services. Developing and implementing data management practices to support future automation solutions to proactively improve stability and scalability of critical Checkout services. Collaborating across Architecture, Feature, Infrastructure, and Operations in the re-platforming of legacy services to a Commons architecture.Operational Excellence highlights:- Scaled and instrumented HomeDepot.com infrastructure and backend services to support 2x volume in record eCommerce sales during the pandemic (VMware, Informix, Wavefront, PagerDuty)- Implemented a data-driven solution to track and quantify the level of effort of human intervention across production services for future automation initiatives (ServiceNow, Tableau, Shell, Python)- Collaborated across architecture and engineering to catalog and document service architecture and current state operational Runbooks and Alerting to optimize future automation initiatives. (Application Reliability Reviews, CMDB, BigQuery Data Lake Assets)

Led a globally distributed team of Site Reliability Engineers and Operations Specialists to support Point-of-Sale feature delivery and critical Store Systems support. Developed custom applications to automate application support, monitor service reliability, and performance.Implemented SRE operating model to support 24x7x365 monitoring, Incident/Problem Management, and Release Management practices across 28 production services. Partnered with Product and Feature teams to formalize an intake and prioritization process for addressing chronic incidents (TOIL) remediation solutions. Organized SRE workshops across Product, Feature, and Operations teams to improve understanding of SLIs/SLOs and how to shift monitoring from systems to customer journey "happiness". Improved the product design and delivery process thru SRE process improvements. (One-pagers, Application Readiness, Game Days, Blameless Post mortem)Managed, coached, and developed the engineering and technical skills of team members (Development Blueprints, Solution Designs, Code Reviews, Pair Mentoring)SRE transformation highlights: - TOIL Workload Modeling (ServiceNow, Pivotal Tracker, Tableau)- Incident Response and Alerting Enhancements (PagerDuty)- Incident and Release Data Discovery and Metric Visualization (Splunk, Wavefront, BigQuery)- SLI/SLO Reporting and Modernization (React, Node, Java, BigQuery, Kafka, PCF, Tableau, Miro)

Responsible for the engineering and operational services for the Digital Technology Customer Rewards and eCommerce Web experience Platforms. Led and developed a team of talented leaders and engineering professionals responsible for the reliability, scalability and performance of Cloud Infrastructure, Performance Engineering, and Quality Engineering.Led the strategy and roadmap for building a reliable, scalable web and infrastructure services across customer facing experiences - Drupal CMS, WordPress, Custom API and eCommerce SystemsOwned, evaluated and monitored stability and ensured SLAs were achieved through operational excellence and incident managementEnsured 24x7 operations, issue resolution and owned Executive and end-user communicationManaged and developed a team of engineering leaders and professionals – sets goals, measures and managed performanceOwned and managed relationships with 3rd party partners and vendors to maintain critical systemsPartnered and maintained relationships across organization: Marketing, Digital, and Enterprise ITMonitored service performance and proactively identify opportunities for service improvementsManaged budget, contracts, and expenses for organization totally $13+ million dollars, including, but not limited to: 35+ Engineering Professionals, 20+ Vendors, 5+ consultatory engagements. (Anaplan)Evaluated new technology and services including assessment, testing, deployment, project management for digital technologies:Content Management System Upgrades / Migrations (Drupal, WordPress)Web Application Performance and Security (CDN, WAF, VPC, Load balancing)API Testing and Monitoring (Runscope, New Relic, Sumologic, Neoload)Platform Engineering Automation (AWS Cloudformation, Pipelines, Chef)DevOps Culture Enablement (Blameless Post-mortem, LearnLabs, Game Days, Destructive Testing, Release Management)

Built and led a team of release managers, configuration managers, engineers, and analysts to drive automated software delivery for the Falcon Physician SaaS platform. Evangelized and implemented DevOps patterns and practices across Development, QA, and Operations to improve delivery, stability, and maturity for the Falcon Physician software platform. Engaged in the broader Enterprise IT strategy to delivery IaaS, PaaS, and other managed services to business units and customers.

Led a team of technical support members, encompassing: Help Desk, Desktop Engineering, Infrastructure Services, and Telecom Services. Responsible for over 200+ servers and 1000+ users located in Denver and our off-site data center.• Lead Architect and Engineer for off-site data center migration for Cisco Network Infrastructure, IBM Flex Systems, and v7000 Storage infrastructure.• Responsible for the architecture, support, and implementation of technical solutions for the IT infrastructure (included, but not limited to): Active Directory Domain Services VMware ESX/vSphere Virtualization Infrastructure Microsoft Exchange Enterprise Messaging SUSE Enterprise Linux and Oracle 11g Infrastructure Cisco Network Infrastructure Microsoft SharePoint 2007 iSCSI and Fiber Channel Storage Infrastructure Dell Kace Systems Management Infrastructure• Cast and implement strategic vision for future modes of operations (FMO).• Budget, procure, and manage vendor relations and services for all IT related resources.• Core team member on development of policies and procedures for implementation of company HIPAA Security Manual.• Designed and implemented new corporate IT Service Desk strategy around ITIL best practices. Including the development of reporting with the use of Information Builders WebFOCUS Business Intelligence platform. • Mentor and lead other team members in their technical and professional development.

A member of the sales and support team whose goal is to assist customers in achieving their Information Strategy goals through the use of Information Builder's comprehensive WebFOCUS business intelligence solution.• Design and Develop Reporting Applications using Web Focus Application stack.• Build and Deploy meta-data for various databases such as Microsoft SQL Server, Oracle, MySQL, etc.• Develop dashboards using XML, JavaScript, HTML, and CSS.

Jeppesen is the world's leading provider of aeronautical data with offices in 50 locations around the world.Managed a global team of Tier II and Tier III technical support members, encompassing: Production Support, User Services, Intel Systems Engineering, Enterprise Messaging Services, and Datacenter Operations. Core team member on Global Virtualization Initiative to design and implement Cisco UCS infrastructure and VMware vSphere Cloud.Core team member for design and implementation of ITIL v3 Service Management strategy.Primary technical advisor to business units on IT solutions requests.Execute incident management, change control, and projects on schedule and within budget.

Corporate Express US was a top North American wholesale distributor of office products and equipment, including furniture, stationery, and storage systems. Corporate Express is a B2B office supplies provider owned by Staples.Managed systems infrastructure for company call center. Provided Served as technical expert for all hardware and software related issues. Core team member for the Customer Service Call Center consolidation initiative. Responsible for the consolidation of 50-distribution center call centers into one.Core team member for the Remote Agent DR recovery initiative. Managed and trained users on VMware ESX guests and thin-client remote user solution.Budgeted, procured, and tracked all call center IS equipment.Developed and Maintained departmental Intranet Site using xHTML, CSS, PHP, and MySQL.

Served as the reporting tools expert and educated users on the standard reporting tools in order to generate reports and independently analyze data. Transformed data into value added information for strategic planning. Responsible for sales compensation administration, computing and submitting sales commissions for payment and the distribution of scheduled and ad-hoc reports.Integrated data from multiple lines of business, using relational database software to mine a Data Warehouse to create ad-hoc reports and conduct analysisAutomized daily and monthly reporting using development methodologies, VBA, and best practicesAnalyzed data in support of divisional strategic business objectives to facilitate business improvement for the divisionConsulted various internal departments on process improvements and standardization, based on initiatives and objectives as they are determined and defined. Provided support and training on MicroStrategy Business Intelligence software and Cognos IWR for Sales department.