Joey T. Email and Phone Number

Operations Manager in charge of coordinating various support services and personnel needed to ensure the swim school runs smoothly. I oversee about 10-15 employees and manage anywhere from 400 to 600 active students and families at any given time. Common duties include overseeing reception and scheduling, inventory of retail merchandise, effective marketing and display, maintaining communication systems, B2C communitcations, managing payroll, planning travel, processing data, and occasionally monitoring security.

Infiniti of South Atlanta is the highest rated Infiniti dealer in Georgia and the fastest growing Infiniti dealership in Atlanta. The dealership offers a variety of value added benefits on all new, used, and Certified Pre-Owned Infiniti models. As one of the leading dealerships, it is proud to be part of the Heritage Automotive Group family.-- Understanding vehicles by studying characteristics, capabilities, and features; comparing and contrasting competitive models.-- Develops buyers by maintaining rapport with previous customers; suggesting trade-ins; meeting prospects; greeting drop-ins; responding to inquiries; making customer-tailored recommendations.-- Qualifies buyers by understanding buyer's requirements and interests; matching requirements and interests to various models.-- Demonstrates vehicles by explaining characteristics, capabilities, and features; taking drives; explaining warranties and services.-- Closes sales by overcoming objections; asking for sales; negotiating price; completing sales or purchase contracts; explaining provisions.-- Provides sales management information by completing reports.-- Updates job knowledge by participating in educational opportunities; reading professional publications.-- Enhances dealership reputation by accepting ownership for accomplishing new and different requests.

CarMax has been named one of the FORTUNE 100 Best Companies to Work For® since 2005. The associates work in a supportive, diverse, and fun environment that fosters a work/life balance. This positive work environment leads to a positive customer experience, and is a big part of why 95% of our customers would refer us to their friends.– Providing exceptional service throughout the customer’s experience.– Communicating effectively both in-person and over the phone to discover the customer’s wants and needs.– Serving as an advocate for CarMax by sharing what makes us the smart choice.– Navigating and using various provided computer programs as selling tools.– Consulting and guiding your customers to the appropriate next step based on their situation.– Facilitating steps of the sale, such as the vehicle appraisal process, taking test drives, and submitting finance applications.– Maintaining a working knowledge of CarMax products and appropriately recommending them to customers.– Reading, collecting, and transcribing data in order to complete accurate paperwork.– Seeking out opportunities for self-development, participating in training, and welcoming performance feedback.– Building and maintaining strong relationships and demonstrating excellent teamwork.– Maintaining the sales area so our vehicles and products are neatly and accurately displayed.

Working at multiple stores, I provided the "one-stop-shop" for my customers by completing tasks at hand, as well as coordinating with upper management for ways to improve the customer and associate experience within the store. Walmart also provides an array of solutions for electronic and cellular needs. This was shown by leading the store to a top sales position for the district.-- Knowledge of entire store and products carried-- Responsible for inventory control.-- Developing new hires and training associates-- Flexible and open schedule-- Safety Team-- Building relationships with clients, as I work in the Connection Center and Wireless department.-- Effective communication and knowledge of AT&T, Sprint, Verizon, and T-Mobile when offering services to potential customers.-- Light tech support with electronics.

As a store manager for Solar Dimensions, I directly interacted with our clientele in the form of customer service and building relationships with them. Establishing memberships, product sales, and other spa services extended to work outside the store (marketing, phone sales, etc). My sales training with the company came from previous experience in the industry as well as growing and enriching my current skills. As a tanning and skincare specialist, it was my responsibility to ensure my staff and our clientele were well educated in the necessary protocol for the best results possible, resulting in repeat business with a trusted staff.-- Responsible for all store operations and sales, scheduling, and payroll.-- Setting and achieving sales goals for the store and staff-- Hiring and developing new hires in sales training, scouting for quality candidates to grow the store and company.-- Working between multiple stores throughout the Atlanta area.-- Product orders, inventory/stock balancing, supply orders between stores.-- Face to face with clients, building relationships.-- Cosmeceutical specialist

As a corporately owned and operated salon, I adhered to company policies and enforced them among my co- workers and trainees to ensure the smooth running of whichever store I was working at. My position allowed me extensive management experience and extended my knowledge, not only of the industry and sales, but that of a corporation and the need to be operated like a well-oiled machine. I also maintained a “Top 5” sales position for the entire Atlanta district, taking #1 in sales for June 2010, and “Employee of the Month” for the second time in the Atlanta district in July 2010.-- Opening and closing of the store, scheduling, and payroll-- Responsible for maintenance and upkeep of the salon and equipment (extensive maintenance).-- Motivating staff in sales, keeping up and achieving store sales goals.-- Working between multiple locations across the Atlanta district.-- Store orders, inventory/stock balancing, constant communication with District Managers and the corporate office.-- Achieved and maintained a "Top 5" sales position for the Atlanta Market, taking #1 in sales for June 2010 and "Employee of the Month" for a second time in July 2010.

I had extensive involvement in advertising and promoting with new ideas and tactics throughout Manhattan. I initiated and maintained a business profile on Facebook for the salon, keeping it up-to-date with sales, promotions, and various information about the salon, enabling sales to increase and utilize free advertising as a strong marketing tool. My position also required me to learn about rotating bulbs in the beds and assuring the machines were in proper working order at all times. Lastly, I’m extremely strong in sales, motivated, and keeping those around me performing at their absolute best.-- Opening and closing of the store.-- Dedication to always being on call for high end/celebrity clientele, requiring respect, hospitality, and discretion.-- Orchestrating monthly meetings to evaluate the stores to see where improvements lie.-- Ensuring payroll was processed in a timely manner.-- Training new and current employees on sales and airbrush tanning techniques.

I also aided in advertising and marketing in the Atlanta metro area to a diverse clientele. My position as manager also required extensive customer relations and knowledge of the products sold (Ex: Australian Gold, Swedish Beauty, Designer Skin) as well as the equipment.-- Establishing and maintaining memberships.-- Responsible for the store at all times as well as finances.-- Strong customer service skills and a professional demeanor at all times.-- Taking responsibility for the staff, maintaining growth in the salon.