Who is Jose Deleon? Overview
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Jose Deleon is listed as Customer Advocate Team Lead at Atlassian, based in Boerne, Texas, United States. AeroLeads shows a matched LinkedIn profile for Jose Deleon.
Jose Deleon previously worked as Application Support Manager at Liquid Web and Sales Manager at Spectrum Business. Jose Deleon holds Candidate For Bachelor'S Degree, Business Administration And Management, General from California State University-Sacramento.
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Email format at Atlassian
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Atlassian
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Profile bio
About Jose Deleon
Results-driven leader with over 20 years of experience across sales, banking, IT, and customer support operations. Proven ability to lead teams to surpass goals, optimize customer experiences, and develop talent in high-performance environments. Expertise in contact center management, sales support, BPO/vendor management, and implementing quality standards that drive organizational success. Passionate about fostering collaboration, driving change, and leveraging innovative strategies to improve customer retention and operational efficiency.
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7 roles
Jose Deleon work experience
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Application Support Manager
Led and developed contact center leaders and technicians across various platforms for a premium web hosting organization, consistently surpassing key performance indicators (KPIs).• Acted as a key advocate in Change Control Meetings, driving impactful decisions and innovation.• Implemented new quality standards that elevated the customer experience and customer loyalty.• Empowered leaders through dynamic training in time management, data analysis, communication, and coaching skills.• Managed recruitment, training (onsite and remote), and performance of BPO/offshore personnel.• Boosted employee retention by igniting growth through personalized people development.
Mar 2018 - Sep 2024
Sales Manager
Led 10 supervisors and over 100 agents, meeting aggressive sales targets for small-to-medium business customers. Improved team performance during key merger milestones, increasing sales yield rates from 20% to over 40%. Provided leadership in task management and communication, driving improvements across the team.
Nov 2016 - Oct 2017
Manager Account Management
Led a team of 40 retention agents, improving residential and commercial account retention rates to over 70%. Developed and trained frontline leaders in call center best practices to improve operational efficiency.
Jan 2016 - Oct 2016
Customer Retention Manager
Led a team of over 200 agents, surpassing customer retention targets and improving operational metrics.Spearheaded initiatives to improve supervisor leadership and bench strength. Top performer in national retention and sales metrics for two consecutive years. Trained and developed vendors to improve and out perform internal customer retention teams.
May 2009 - Oct 2015
Regional Manager
Led seven retail banking centers, developing branch managers and driving operational growth.
Feb 2008 - Jan 2009
Branch Operations Manager
Responsible for all operations of four banking centers including loan and deposit growth.
Mar 1995 - Jan 2008
1 education record
Jose Deleon education
FAQ
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What company does Jose Deleon work for?
Jose Deleon works for Atlassian.
What is Jose Deleon's role at Atlassian?
Jose Deleon is listed as Customer Advocate Team Lead at Atlassian.
Where is Jose Deleon based?
Jose Deleon is based in Boerne, Texas, United States while working with Atlassian.
What companies has Jose Deleon worked for?
Jose Deleon has worked for Atlassian, Liquid Web, Spectrum Business, Adt, and Cox Communications.
How can I contact Jose Deleon?
You can use AeroLeads to view verified contact signals for Jose Deleon at Atlassian, including work email, phone, and LinkedIn data when available.
What schools did Jose Deleon attend?
Jose Deleon holds Candidate For Bachelor'S Degree, Business Administration And Management, General from California State University-Sacramento.
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