Joey Kellogg Email & Phone Number

Greenwood Village, Colorado, United States

Developed and managed Problem Management process based on ITIL delivery model. Worked directly with internal and external customers to develop and deploy new support tools providing holistic views of customer infrastructure. Acted as the main point of contact between customer account teams/leadership and technical engineers/leadership. Ensured coordination.

 Departmental Technical Lead; duties include being a mentor for the Highlands Ranch and India Operator services teams, answering all procedural and technical questions related to operator services and Meeting Exchange/Bridge Talk application functionality. Login Administrator for more than 25 applications surrounding audio conferencing for team members.

 Tier 2 IT Helpdesk support for all Avaya associates. Duties included software support, instructing installation and upgrades, McAfee virus protection, MS Office how-to questions, as well as troubleshoot all issues as they were reported. Created several procedural documentation/scripts for both Avaya and IBM’s use for the supported applications..

 Technical Customer Support Professional, with extensive customer contact, providing internal support for Lucent/Avaya associates. Duties included support for Maestro introduction, WCSC Platform, as well as FSAC-SS administration.  Assisted internal Avaya end user community for several applications such as Maestro functionality and FSAC-SS ID.