Joey Noce Email and Phone Number

Worked remotely from home and covered all ED and Hospitalist offices in the East/South Florida division. Provided support for Hospitalist and ED providers. Reviewed medical charts for completion. Worked closely with Clinical Documentation Educators in making sure providers are charting correctly. Led WebEx sessions with other coordinators and trained them on company updates or new processes as asked by management team. Led WebEx sessions and trained new employees. Traveled to new start-ups and trained new employees. Worked on chart and billing audits for management team. Created PowerPoint presentations for training purposes.

Oversaw operations of 30-40 coordinators at multiple ED and Hospitalist offices throughout Florida, Missouri, and Kentucky. Trained new employees. Assisted coordinators in the escalation process for physicians not completing charts in a timely manner. Provided excellent customer service to physicians, mid-level providers, hospital administration, and upper management. Worked closely with multiple Site Medical Directors and physicians to make sure coordinators were doing their jobs efficiently. Compiled and completed daily/weekly reports for the Divisional Billing Supervisor, Billing Manager, and Executive Team. Worked closely with Human Resources on coordinator performance. Traveled to hospitals and covered for ED and IPS coordinators for vacations, sick leave, staffing issues, or emergencies. Held weekly meetings with employees giving them feedback on changes in processes or company updates. Ensured all departmental goals were met, vendors were supervised, work quality was achieved, and issues and results were communicated. Reconciled billing and payment discrepancies related to billed Accounts Receivables. Ensured all documents were in order and submitted timely. Maintained a high level of confidentiality. Followed Information systems security policies and procedures. Attended Information Systems security training, when offered. Reported Information Systems security problems. Mentored employees, conducted performance evaluations, counseled and provided disciplinary actions to assigned personnel, and worked to facilitate individual and development that drove positive results.

Supported both the hospital and the Hospitalist Physicians providing administrative assistance to the Site Medical Director, scheduling assistance, and contributed to the efficiency of the patient chart flow & billing processes. Recorded activity from Physicians rounding sheets on a daily basis. Assigned rounding lists to the Physicians every morning. Reviewed medical charts for completion (i.e., Patient demographics and insurance information, Physician H&Ps, Progress Notes, Physician Orders, and Discharge Summaries). Worked close with the facility HIM Director to make sure unfinished charts were completed in a timely manner. Researched and tracked down missing charts. Assisted in completion of death certificates and Home Health Certifications. Entered charges in billing system (Ingenious Med, RCCM, and MediMobile) and submitted them to our billing company. Trained new employees and physicians on billing system. Other special projects or tasks as assigned by Billing Supervisor.

Registered patients who came to the hospital for Outpatient and Emergency Services. Verified Patient's Insurance, Called Insurance Companies for Authorizations on their Inpatient Admissions, Collected copays, coinsurances, and deductibles, Provided Great Customer Service. I was also the top financial collector in my department and have a vast knowledge of Medical Insurance benefits including ICD9 codes. Trained new employees. Voted "Most Dependable" by peers in the registration department.