Joey Pinto Email & Phone Number

London, On, Ca

Seattle, Washington, United States

Worldwide

Promotes sales by live presentations and through marketing materials.Establishes and maintains quality customer relationships by meeting customer retention goals and following up with consumers as necessary, in order to close sale and meet/exceed revenue goals.Acquires in depth industry and company knowledge in order to articulate cruise product features, benefits, pricing and make recommendations to include promotions, itineraries, and auxiliary products such as stateroom upgrades, onboard credits and other shipboard amenities.Attends and actively participates in daily team meetings or relevant sales meetings and trainings in order to ensure appropriate sales techniques are being used and accurate information is being communicated to direct consumers.Work closely with travel agents.

Worldwide

In charge of the quality of the entire program and to deliver an unforgettable experience to each guest, with a ship capacity of over 2,500.Responsible for achieving second largest revenue target for each sailing.Deliver all the information about the destination/program/schedule through live presentations and marketing materials.Understand the expectations of the guests and focus on their enjoyment of each tour sold.Responsible for building strong relationships with tour operators and home office in Seattle.Managed a team of 5. Focused the entire team on the same goal between revenue and guest satisfaction.

Worldwide

Accurately quote and book reservations, while providing exceptional guest service skills and professional phone etiquetteWork with tour operators to arrange activities around the world, depending on cruise itineraryHandle complaints and specific customers’ requestsMonitor stock and order office suppliesProvide dedicated, purposeful leadership that embraces hospitality from the heart and values culture.Regular interactive performance reviews for staff

Hotel And Restaurant Management

Marketing And Business 101