SM Retail Inc. is the leading retail organization in the Philippines with its chain of SM department stores, as well as Retail Affiliates e.g. Ace Hardware, Our Home, Homeworld, Sports Central and others that complement traditional store lines and Join Venture retail companies e.g. Watsons, Uniqlo, Forever 21, The Body Shop, Crocs, and others. • Responsible for service strategy, development and delivery/operations support of end-user computing services including standard hardware and software within the organization.• Responsible for IT administration support including but not limited to IT budget, IT contract management, account payables and processing for projects and operations, and IT asset management.• Main contact person of external parties in SM Retail on matters related to IT infrastructure and end-user computing. • Re-structured own organization to support an ITIL based service management support chain.• Completed initiatives including but not limited to hardware standardization, software license settlement, information security improvement and others.

GN Store Nord A/S is a Danish manufacturer of hearing instruments and audiological diagnostics equipments (GN ReSound) and Jabra headsets (GN Netcom).• Primary lead in setting up Philippine operations for GN Global IT including building up of teams and organization, office facility and infrastructure, operations and processes, and engagement with local industries, chambers, partners and vendors. • Successfully started up Global IT functions in the Philippines comprising of Global Service Desk, Application Maintenance Support (AMS) and Back-End ERP functions including development, business consultancy and systems architecture. Start-up included transition and transformation activities and establishment of necessary service levels together with global counterparts and stakeholders. • Responsible for managing site budget in order to support delivery of offshoring business case.• Effectively performing the local executive role for GN in the Philippines in order to have world class employees and good employer branding while maintaining cost efficient and business centric operations.

Vestas is the world’s leading supplier of wind power solutions with production plants and sales/services offices all over the world. The corporate headquarter is in Aarhus, Denmark where the main Global IT Hub is located, another one being in the Philippines. - Built and started up an IT global shared service support organization that includes organizational design and hiring of people comprising of global managers and specialists in US, Europe and the Philippines;- Responsible for global service development and delivery of IT application platforms including SAP Basis and SAP landscape operations, Infor XA, Microsoft and others for the entire Vestas. This consists of support to different IT service management processes while managing internal and external relationships globally;- Effectively managed own operational annual budget of EUR1.5M that includes financial forecasting;- Established a dashboard based management of operations align to management by measurement that significantly improved operations in terms of handling operational priorities; - Reduced own annual functional operational cost by 15% by process optimization, organizational redesign that also includes downsizing as part of operational efficiency. These were done while improving availability of systems, reducing cycle time of tickets and improving quality of services; - Reduced attrition rate of own organization to <5% for the most recent two years compared to functional organization’s baseline of 35%; - Successfully planned and implemented outsourcing of global infrastructure application operations’ service delivery that includes case build-up, vendor selection, SLA negotiation, project transition and transformation and organizational change management; - Effectively performed local executive management role for Vestas’ operation in the Phils that resulted to having world class employees and good employer branding while maintaining a cost efficient and business centric IT operations.

APC is a subsidiary of Schneider Electric, a France-based multinational corporation that specializes in electricity distribution, automation management and produces installation components for energy management. It is headquartered in Rueil-Malmaison, France.APC by Schneider Electric maintains a big presence in the Philippines with different business units including Global Customer Care Center, Regional Distribution Center, manufacturing, Sales and Finance Share Services. - My role as the Country IT Manager of APC by Schneider Electric in the Philippines is responsible for overall IT needs of the different business units in the country. This covers eight sites (5-Cavite, 1-Taguig City, 1-Cebu City and 1-Davao City) extending the same to Asia Pacific region as necessary;- A member of the country executive business leadership team (Execom) and the Asia Pacific IT leadership team;- Managed day-to-day operations and ITIL-based services including Service Desk, administration of servers, storage solutions, enterprise applications, network infrastructures and telecoms also in coordination with Global Network Services, Global Distributed Computing Services and Global Applications Services and other global IT teams;- Ensured that all team members adopt the standard operating procedures covering incident, change, problem, asset and configuration, to meet and exceed business objectives, ensuring the consistent achievement of all IT financial and operational Key Performance Indicators based on established ITSM/ITIL best practices ;- Liaised between local business leaders and regional and/or corporate IT support organization regarding business requirements, IT standards and policies;- Initiated and implemented cost saving programs including but not limited to IT resource rationalization and re-engineering of IT infrastructure to deliver efficient IT aligned to business needs;- Brought down and maintained team’s attrition rate to zero within the management period;

ASITEP or the Association of SEIPI IT Executives and Professionals is a sub-committee of SEIPI (Semiconductor and Electronic Industries in the Philippines Inc) charged to address Information Technology issues and concerns in the high tech manufacturing industry of the Philippines.

Analog Devices, Inc.is a world leading American multinational semiconductor company specializing in data conversion and signal conditioning technology, headquartered in Norwood, Massachusetts. Analog Devices in the Philippines is the company's largest facility for high technology testing.• Managed and evaluated IT teams to support different technology platforms e.g. Windows, Unix, enterprise servers, storage solutions, applications and databases, providing 7x24 support to the company's core business in the Philippines and Asia Pacific region;• Analyzed business requirements, evaluate options, recommend solutions and manage implementation of projects concerning IT support to business operations;• Directly managed first to third level operational issues in the IT service management process ; • Conducted and directed the design, implementation, operation and maintenance of worldclass information infrastructure including networks, storage solution, structured cabling system, Server Infrastructure, applications and databases of multiple platforms including but not limited to Microsoft, Unix, open sources, etc. to support availability, business continuity and disaster recovery;• Worked with corporate counterparts in regard to corporate wide planning of IT systems and projects especially concerning network infrastructure as member of the Corporate Network Council;• Advocated of Total Quality Management (TQM) as one of the company’s program leaders. Subject Matter Expert/ Resource on Project Management, Process Creation and Problem Solving methodologies.• Implemented Information Technology Service Management (ITSM) patterned to Information Technology Infrastructure Library (ITIL). ;• Provided IT project support in setting up business (test manufacturing) capability in one of the company’s business locations in China;• Received special citation as IT lead in the setting up of a critical production process that resulted to the engagement of a major customer;

Analog Devices, Inc.is a world leading American multinational semiconductor company specializing in data conversion and signal conditioning technology, headquartered in Norwood, Massachusetts. Analog Devices in the Philippines is the company's largest facility for high technology testing.Responsibilities & Accomplishments:• Part of the start-up team in the set-up of Analog Devices Gen. Trias site in the Philippines;• Manage the two Data Centers critical to support 7x24 manufacturing operations including Service Desk for two Analog Devices Philippines’ sites in the areas of applications and infrastructures;• Supervise, motivate and evaluate performance of IT technical operations team;• Administer voice/data networks and server operations.• Plan, prepare and administer budget for different Network and Computer infrastructure functions;• Coordinate concerns with the end-user departments and project owners concerning IT infrastructure requirements and support information reviews;• Coordinate with suppliers and manufacturers to support company’s business strategies. • Used information technology and systems to enable process improvements and increase efficiency in the workplace;• Implemented a cost effective local remote access services that enable remote employees to access intranet as an alternative option to the corporate RLN;• Authored technical papers and presenter to the Association of Semiconductor and Electronics Manufacturing Engineers of the Philippines(ASEMEP) technical symposium;• Led several Total Quality Management teams with the objective of reducing operations cost and set world class systems.

Analog Devices, Inc.is a world leading American multinational semiconductor company specializing in data conversion and signal conditioning technology, headquartered in Norwood, Massachusetts. Analog Devices in the Philippines is the company's largest facility for high technology testing.• Supervised Technical Support team responsible to provide 7x24 first to second level support to business operations;• Part of the team that started Analog Devices Cavite site in the Philippines;• Established different IT operations' processes to elevate and keep a high level of IT 7x24 technical support;• Rolled-out Remedy, a standard Help Desk tool.

Analog Devices, Inc.is a world leading American multinational semiconductor company specializing in data conversion and signal conditioning technology, headquartered in Norwood, Massachusetts. Analog Devices in the Philippines is the company's largest facility for high technology testing. Member of the team that provides 7x24 - all-around IT technical support to end-users that includes first to second level support;- necessary coordination with other support teams and vendors;- on-site administration and support to voice and data networks including basic troubleshooting,- new user connection, structured cabling, and Move-Add-Changes.

AMA Computer College-Makati now known as AMA Computer University is the country's pioneer in computer education and the biggest network of ICT colleges in Asia. • Taught different Computer/Electronic Engineering courses such as Logic Circuit and Design, Data Communications, Design Circuit, Computer Systems Architecture and Engineering Economy/Management.• Developed experiment modules for Engineering Laboratories. • Speaker to different technical sessions.