- Supervise, assign, review, and participate in the work of dispatchers who receive and process emergency and non-emergency calls; monitor phone and radio traffic to ensure procedural compliance; review case information entered into the computer system; conduct quality assurance feedback and coaching sessions with assigned employees at regular intervals.- Communicate with the public, subordinates, peers, and supervisors; interpret, explain, and answer operational and procedural questions; handle complaints from citizens, employees, and external customers (patrol); complete notifications to appropriate agencies or persons.- Assist callers through stressful situations by providing them with information on how to handle their situation- Understand the intensity of calls and use the dispatch system simultaneously to inform the concerned authorities- Dispatch authorities such as police or fire and provide them with information on emergency- Operate radios, telephones, computers, teletype, and related communications tools- Keep detailed records of officer location and status.- Efficient in using CAD, mapping systems, and integrated 911 systems.

- Website, blog, and social platform (social search) optimization aimed at improving search results via SEO.- Website content optimization, simulation, and website structure improvements, including functionality, usability, and user navigation. - Monitored online media, information sources, and social channels.

- Drive sales by overseeing sales floor operations for multiple departments- Manage the guest service and merchandising of two to three departments with sales ranging from 15-20% of the store- Provide training, feedback and follow up on merchandising skills for sales floor team members- Recruit, select develop and retail talented team members- Assess and select top talent at the hourly team member level - Actively participate in the performance management process, which includes recognizing, coaching, providing meaningful feedback, writing and delivering counseling and corrective actions, and writing and delivering performance reviewsLocated in Chicago, IL from Sept 2012 to March 2014 (Sales Floor Team Lead)Located in Wilmington, MA from April 2014 to April 2016 (Sales Floor and Flow Team Lead)

- Trained team members on how to deliver fast and friendly service to every guest.- Eliminated guest wait by being active and visible at the front end while also resolving problems at all service areas throughout the store.- Lead cashiers to speed and service excellence by setting high standards.- Actively participated in performance management process, which included recognizing, coaching, providing meaningful feedback, writing and delivering performance reviews.- Ensured maximum work center efficiency by scheduling and delegating responsibilities to team members.

- Community engagement with over 20,000 members through all 20 Something Bloggers (20SB) social media channels, including but not limited to Twitter, Facebook, LinkedIn, Vimeo, and Flickr. - Acted as a voice of the community, informing them of community updates and helping to make guidelines and social contracts understood via social media channels.- Brought members up-to-date news and relevant information outside the community regarding social media, blogging, meet-ups, promotions, and more. - Responsibility for new member approval while staying within community guidelines. Acts as a welcome committee for approved new members.

- Recommended and deployed industry-leading multimedia and video presentation software for main church service.- Ran all aspects of the main church service video presentation, including developing content based on the Pastor's message, creating design templates, formatting presentations, and preparing video content for presentation.- Developed video-based promotional material for upcoming events, pre-service announcements, website content, and others as needed.- Edited video/audio files of recorded services and prepared for podcast distribution.- Created all promotional graphics for the website.

- Responsible for new member orientations, including preparation of ‘welcome presentation.’- Responsible for software updates and general maintenance of 35+ club computers.- Ran web tech program, teaching middle school students the basics of web page design.- Direct interaction with all staff at the club, including members of the board of directors.- Office administration responsibilities, including answering phones and collection of member payments.- Ran daily activities for middle school students.