Joey Alejandro Email & Phone Number

Oakville, Ontario, Canada

-Researching and answering I.T. related questions;-Maintaining, configuring and deploying end-user devices for staff;-Aiding staff and members in the adoption of technology;-Assisting with password resets, and general software questions;-Troubleshooting software and hardware problems and escalating issues to the I.T. Director as necessary;-Providing one-on-one user support and problem resolution to staff, students and members via telephone, email and other modes of communications;-Troubleshooting and resolving minor network issues and escalating major network issues to the I.T. Director as necessary;-Assisting the I.T. Director in the setup of workstations and other I.T. equipment for all new staff;-Accurately log work orders and I.T. requests and corresponding resolutions;Regularly checking the functionality of all office printers and resolving issues as identified;-Providing support for facility security surrounding access control and cameras;-Providing support for various devices including desktops, laptops, mobile devices, printers, etc.;-Reporting to the I.T. Director any necessary equipment repairs;

- Act as a first point of contact and provide support to employees for any hardware, software or network related issues via email, phone or desk side support- Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging, etc.)- Prepare IT equipment for new employees, including workspace setup- Plan, assist and carry out system changes- Maintain all business software including planning updates and managing installations- Research new software to improve productivity- On call in the event of an exceptional need or in the absence of the IT Manager

- Troubleshoot, Repair both employees and student’s tech equipment such as Microsoft Surface Laptops, iPhones/iPads, Printers, Rocket Hubs, MacBook etc.- Employee & User Support for Office 365, Cisco AnyConnect VPN, Zoom Meeting, Microsoft Teams, OneDrive, Cisco AMP for Endpoints (Anti-Virus)- Device management for Windows 10 devices through Microsoft Intune, Azure, Active Directory & JAMF for Apple devices including iPads & Macbooks- Classroom & Audio troubleshooting such as projectors, TV’s, Speakers etc.- Working through ticketing system Fresh Service & BMC Footprints for Incidents & knowledge-based articles

1004 Middlegate Road

-Provide friendly and comprehensive first level technical support to all users-Set up users/new hires work phones such as iPhones and Samsung Galaxy’s along with supporting them-Worked with a ticketing system including LANDESK and ServiceNow to solve users/clients issues, order equipment such as laptops, desk phones, docking stations etc.-Pushed out licensed software’s using an application called IBM Big Fix along with using it to remote towards clients computers to assist, escalate the issue and come with a resolution-Assisting in setting up a servers, switches, firewalls, and access points for various jobsites around the GTA-Clearing/wiping hard drives and partitioning them to standard default-Setup users computers to Windows 7 Enterprise or Windows 10 Enterprise along with other procedures as part of the process including: installing printers, mapping out network drives, configuring their Google Drive, installing/configuring Cisco VPN, installing/updating Sophos anti-virus and run a windows update-Making documentations towards everything being worked on including computer/cellphone inventory, how to documentation to share with other fellow colleagues and much more-Setup and provide support for meetings that could include telephone conference calls, WebEx video chat , Google Hangouts and Skype voice/video call-Maintain and support printers in the office-Providing assistance to all users either in head office to other jobsites around the company via telephone, email or in person

1004 Middlegate Road

-Provide friendly and comprehensive first level technical support to all users-Set up users/new hires work phones such as iPhones and Samsung Galaxy’s along with supporting them-Worked with a ticketing system including LANDESK and ServiceNow to solve users/clients issues, order equipment such as laptops, desk phones, docking stations etc.-Pushed out licensed software’s using an application called IBM Big Fix along with using it to remote towards clients computers to assist, escalate the issue and come with a resolution-Assisting in setting up a servers, switches, firewalls, and access points for various jobsites around the GTA-Clearing/wiping hard drives and partitioning them to standard default-Setup users computers to Windows 7 Enterprise or Windows 10 Enterprise along with other procedures as part of the process including: installing printers, mapping out network drives, configuring their Google Drive, installing/configuring Cisco VPN, installing/updating Sophos anti-virus and run a windows update-Making documentations towards everything being worked on including computer/cellphone inventory, how to documentation to share with other fellow colleagues and much more-Setup and provide support for meetings that could include telephone conference calls, WebEx video chat , Google Hangouts and Skype voice/video call-Maintain and support printers in the office-Providing assistance to all users either in head office to other jobsites around the company via telephone, email or in person

8900 Mavis Road

-Provide customer service to all customers in store-Clean up and put away any returns back in its right location in the store-Organized products in the store via planograms

Toronto, Canada Area

-Provide friendly and comprehensive first level technical support to all users-Set up users/new hires work phones such as iPhones and Samsung Galaxy’s along with supporting them-Worked with a ticketing system including LANDESK and ServiceNow to solve users/clients issues, order equipment such as laptops, desk phones, docking stations etc.-Pushed out licensed software’s using an application called IBM Big Fix along with using it to remote towards clients computers to assist and escalate the issue and come with a resolution-Assisting in setting up a servers, switches, firewalls, and access points for various jobsites around the GTA-Clearing/wiping hard drives and partitioning them to standard default-Setup users computers to Windows 7 Enterprise or Windows 10 Enterprise along with other procedures as part of the process including: installing printers, mapping out network drives, configuring their Google Drive, installing/configuring Cisco VPN, installing/updating Sophos anti-virus and run a windows update-Making documentations towards everything being worked on including computer/cellphone inventory, how to documentation to share with other fellow colleagues and much more-Setup and provide support for meetings that could include telephone conference calls, WebEx video chat , Google Hangouts and Skype voice/video call-Maintain and support printers in the office-Providing assistance to all users either in head office to other jobsites around the company via telephone, email or in person

Mississauga Ontario, Canada

-Worked through a ticketing system called Information Technology Service management (ITSM) to solve clients/users problems-Swapped out old computers and replacing them with brand new computers-Re-imaging PCs and installing Windows 7 to Trillium Standards-Updating PCs to run on the new domain login via running scripts-Used an application called Bomgar to get into clients PCs and help towards finding the problem and resolving with a solution-Clearing/wiping hard drives and partitioning them to default standard

8900 Mavis Road

-Reset and wiped data from computers and other electronics that had data to default settings.-Prepared Electronics for diagnostics-Organized products via planograms-Installing software including Microsoft Office, Anti-Viruses, Operating systems upgrades any other software's customers were looking to purchase

Information Technology Support Services Co-Op

Education record

Activities and Societies: AV Lights & Sound, Basketball, Baseball, Music