Joey Beck Email & Phone Number

Birmingham, Alabama, United States

Provided strategic direction and tactical management for the server, network, and telecommunications infrastructure in all office locations nationally.Managed an in-house team of technicians and administrators and provided oversight of various managed service teams providing daily operational and engineering work. Served as a project manager across diverse business units. Projects included application upgrades, implementation of business systems, outsourcing of processes, hardware and system refresh events, network upgrades, operational process development, new branch office build out, and M&A integrations. Lead effort to convert IT assets to an op-ex model where possible to simplify and reduce annual budgets. Successfully, managed a project to migrate the national network to SD-WAN architecture and replace all hardware using Cisco Meraki with no downtime for the branches. Successfully negotiated and implemented different outsourcing agreements for managed server administration, managed network, managed phone systems, and Email filtering and security.Negotiated a network printing solution to reduce operating costs and improve service and support across the company.Designed and lead an initiative to reduce telco operating expense and create a strategic plan for telephony that will scale with the company’s growth plans.Developed a common telecom dial plan, ACD groups, auto attendants, messaging, and paging configurations for all offices nationally. Reporting to VP/CIO/CTO directly.

Managed corporate hosted and client premise infrastructure to deliver multiple applications and solutions to medical offices and clinics across the US. Partnered with application team and PMO managers to develop the technical infrastructure project plan for each presale engagement and then implement the solution post-sale. Served as a technical resource with the internal project and product teams and managed a team of engineers and administrators to provide escalation and support to the Tier 1 support desk for infrastructure issues. In working directly with engineering teams, obtained additional technical administration skills with Net screen, Cisco, and Foundry Networks devices.

As part of the Network Engineering Team, charged to administer a complex national network of multiple data centers and connectivity pathways into customer networks. Daily administration of firewalls, routers, and switches from various vendors; Cisco, Netscreen, Adtran, Kentrox, Visual, Ascend, and HP. Maintain connectivity using Frame relay, dedicated T1, ISDN, VPN tunneling, and dial-up. Manage the IP scheme and routing plan for the network and design expansions as customer onboarding needed. Work with internal and external customers directly in establishing secure connectivity into the network and daily monitoring of connections.

General IT consulting tasks for customers in networking with a primary focus on routing and switching technologies. (Cisco, 3Com, HP, Adtran) Also consulted on projects with Microsoft Windows Servers and Citrix solutions. Served as a technical resource in the pre and post sales processes. Functioned as a point of resolution for clients with critical technical outages. Worked with other engineering team members in collaborative technical projects while maintaining professionalism in the daily challenges of a customer service business.

Managed a team of administrators and technicians to administer Microsoft servers, Cisco routers and switches, PCs, network printing and faxing, LAN/WAN connectivity, telephone systems, and Polycom ISDN video conferencing system. Provided firsthand leadership to the Tech team and functioned as escalation point for technical issues. Obtained a concentration of technical experience with Citrix, Microsoft Exchange, Cisco PIX, Cisco routers, Shiva RAS, Nortel phone systems, thin client devices, Fluke LAN meters, and various software related to network management and operations.

Basic administration of an IBM AS/400, NT4.0 servers, Cisco routers, Shiva remote access server, PCs, terminals, printers, handheld route sales devices and printers. Assisted with AS/400 operations and basic programming tasks in VB6, query/400, and MSSQL. Provided administration to phone systems, cellular devices, and monthly auditing of telecom invoices.Developed implementation plan and training plan for sales handheld device roll out and managed the project to completion.

Route Sales to Grocery Stores, Schools, Churches, and Restaurants.Multiple awards for top performance and exceeding operational goals. A delicious endeavor!

Platoon RTO, M2A2 Bradley Driver and Alt Gunner, Squad Fire team leader, CO's Humvee driver..

Master Of Engineering - Meng, Information And Engineering Management

Bachelor Of Science - Bs, Management Information Systems, General