Joseph Bower Email & Phone Number

Tampa, Florida, United States

4515 George Road, Suite 340, Tampa, Fl 33634

Greater Philadelphia Area

• Directed all efforts for the Southeastern United States.• Assisted Sales staff with technical expertise for client meetings.• Managed implementation of full life cycle of ASP services to clients.• Identified client business systems and processes and created project plans for implementation.• Provided training for end users enterprise-wide on our applications.• Provided phone and email support for clients 24/7

Tampa/St. Petersburg, Florida Area

• Planned and directed Internet operations for 2 websites consisting of over 150pages and 35,000 databased objects.• After 30 days of employment, I inherited Customer Service department to implement reporting infrastructure and increase customer satisfaction.• Coordinated the integration of eCommerce to the website in 21 day periodTo meet Investor deadlines.• Implemented Affiliate partner program to quickly generate online sales.• Began with 13 reports for web site statistics, immediately increased to 65 Reports to identify user activity and visitor trends.• Managed all aspects of Internet Marketing, including a $600k budget annually.

Clearwater, Fl

• Operated and directed WinSales program, an application used for scheduling correspondence for customer retention for 115 Loan Officers.• Managed 11 tracking databases to identify Internet lead conversion and customer satisfaction among 67 branches.• Promoted to Interactive Manager after 8 months of employment.• Managed all aspects of corporate web site including marketing and production.• Implemented Web Trends reporting system that allowed company to spend advertising dollars more wisely.• Created new layout of pages providing easier navigation for potential borrowers.• New ideas suggested and implemented to make corporate site stronger and more resourceful.• Designed and developed Marketing section and front page of the corporate intranet.

Tampa/St. Petersburg, Florida Area

• As a Sr. Officer Services Representative, I provided the highest level of customer service to all internal employees.• Promoted to Asset Analyst after 18 months of employment.• Contributing factor in the creation of 10,000+ record Employee master database using Access as a front end to a SQL server.• Managed 400+ calling card account with MCI nationwide.• Administered 300+ pager account with PageNet company wide.• Handled over 15 software licensing agreements supporting 1,600+ users for both individual and site licenses.• Negotiated contracts with each external vendor providing savings to the company.

Associate Of Science (A.S.), Technology Management, 3.53

Activities and Societies: Phi Theta Kappa

High School Diploma