- Responsible for Helpdesk operation, core system & infrastructure and governance across various platforms of Hyphens Pharma Group & subsidiaries in Singapore, Vietnam, Malaysia, Indonesia and Philippines- Demonstrating strong leadership in driving the organization’s adoption of automation through Microsoft Power Automate & RPA.- Leading Data Engineers and Analysts team to drive organizational data strategy and transformation. My leadership empowers the team to coordinate, support, and manage data imports for sales and inventory statistics, utilizing various Microsoft platforms to create impactful visualizations and dashboards for business analytics- Lead and provide guidance to a team of three engineers responsible for managing our IT infrastructure, network, information security, as well as access control. My leadership focuses on driving strategic initiatives that ensure scalability and support future growth. Together, we are committed to optimizing our IT systems to enhance performance, maintain security, and facilitate the organization’s expansion objectives.- Key accomplishments include establishing a helpdesk team & workflow, implementing an RMM system to manage endpoints, enhancing organizational communication and collaboration through various Microsoft 365, introducing a Fixed Asset Management system, harmonizing various Wi-Fi access points for centralized management, redefining IT policies and processes, crafting CIRP, DRP & BCP plan and automating various legacy processes using Microsoft Power Automate, RPA, and other Microsoft tools.

Leading projects to modernize organization infrastructure. Responsible for all IT aspects in SG, Brunei and Manila. Within 2 years, equiped organization’s with automation process, virtualization and cloud application services, redefining IT processes and workflow to streamline work process incorporating modern technology to increase productivity.Although the only I.T. personnel in the organization, I’ve work with various members in the organization to implement and succeeded results in numerous projectsKey Project & Accomplishment• Document Management System –Digitalizing and archiving DO and auto email invoices to customer. Saving precious office spaces and maximum searchability of documents • Refreshment of Wi-Fi, Computers and Virtualizing Servers – 1. Virtualize all traditional hardware server into VMs to better manage resources and cost. 2. Wi-Fi is centralize managed with UniFi Aps separating between internal & external devices. Mac Filter is enforced to ensure only provision device is allow on corporate LAN. Roaming within office premises does not require manual configuration.3. All PCs and laptops more than 5 years are replaced as good industry practice with laptop. This proof to be a good decision especially hit by Circuit Break April 2020. User do not have issue working from home.• Migration Oversea Business System – Key member of the team to aid vendor to migrating legacy Business system to Quickbook in Manila Office. • Remote management & patching – All IT assets statistic are monitored by cloud base remote management tools. Remote assistance and remote deployment of tasks as long assets are connected to internet.• Warehouse Labeling – Created PowerShell script to automate labels printing. This results saving more than 50% efforts and reduce error rate.Office365 Suite – 1. Automate Visitor Check in with QR code, Forms and Microsoft Teams2. With Hybrid AD, On premise AD is now sync to Azure AD to manage group and Office 365 passwords.

Hired to be part of infrastructure implementation team and was assigned to be part of a mega scaled government cloud computing project. Making used of VMware product knowledge, was tasked to create various Windows Server virtual machine to be used as template to support the project requirement and all virtual machine templates are harden based on commercial baseline to ensure the vulnerability and risk of exposed is reduced to minimum. Was assigned to be in charges of these virtual machines template to ensure the integrity and consistency is uphold. As part of virtual platform team, I am required to create, housekeep existing virtual machine in the infrastructure to ensure the all vCenters are in operational order.

Joined SPHM Pte Ltd, subsidiary of SPH Magazines Pte Ltd as part of the merger from ACP Magazines Pte Ltd. Being the only IT staff in SPHM, am tasked to be responsible to manage and oversee progression of all SPHM IT projects and requirements while giving technical assistance to SPHM and users as well as to coordinate with the various ITD teams in the Headquarters (News Centre) to develop, implement, maintain, and improve IT policies and hardware that support the company’s business objectives. Developing procedures, executing and document change management plans for users to fully adopt and utilize IT systems implementedKey Project & Accomplishment• Worked with various IT departments in SPH to merge existing ACP’s network and infrastructure to SPH's after ACP Magazines Pte. Ltd. was acquired by SPH on Nov 2011. Overseeing progression and a liaison member between ACP and SPH for infrastructure migration for a period of 6 months in order to make sure the transition is as seamless as possible.• Worked closely with IBM and SNT, ITD SPH, to implementing and manage Cisco Call Manager, replacing existing PABX phone system to Cisco IP Phone..• To provide annual IT Capex budget for next financial year for management’s approval.• Assist and take part in various ITD projects with other SNT team members –VMware P2V to virtualize servers to VM images, VB scripting to generate encrypted tools/script to be deploy to other server via Big Fix and others..• Developing and maintaining a database to manage office fixed assets including all electronics (safe deposit, oven etc) , IT (desktop, laptop, printers) and technology (Office IPads and mobile phone etc) equipments

Hired to manage and support Singapore and regional office in Malaysia and Hong Kong where required to work independently to meet all offices IT requirements, giving advises and troubleshoot all problems ranging from desktop, software to infrastructure. Escalate to other specific technical team for in depth troubleshooting when necessary.Key Project & Accomplishment• Taking over and picking up responsibility of current role, job scope and expected work flow independently as Support Analyst in less than 2 months.• Key member in providing IT support in local and regional office over email, phone and remote support to manage IT requirement /issue for both local and regional offices.• Project manage Singapore office upgrades – office renovation and relocation of affected users to other location until renovation work completed, ensuring progression of project is on schedule while office operates “business as usual”.• Project managed relocating regional office into new office in Malaysia. Work closely with various members from regional office and contractor to ensure there is smooth transition during the office relocation. Work closely with all contractors to ensure that all M&E including network and infrastructure in the office carried out according to plan.

Hired to maintain IT infrastructure and work closely with Managing Director of Asia Business Forum to manage 3 regional offices in Singapore, Malaysia and Thailand independently to support and meet the company’s business objective. Advanced to plan, configure and implement hardware installations as well as implement Firewall and establish VPN Tunnel to allow Inter-region remoete technical support. Upgrading all offices infrastructure to have wireless access within office environment.. Within 7 months, was tasked with responsibility to installation and upgrades in office inhouse database and various servers. Stress testing new systems, designed and document all SOP standards, specifications and implementation procedures for branch officesKey Project & Accomplishment• Migrate 100 existing Novell Systems users to Windows 2003 Server and document all procedures in Singapore and regional offices.• Collaborated in planning and implementation of IPsec VPN connection to allow Malaysia Office to access inhouse CMS Database hosted in Singapore office.• Tasked to project managed a inhouse CMS database project which was far behind project schedule to be back on track, deployed regionally and provide hands on training to all key stakeholders in all offices, local and regional.• Define and implement new features with vender to upgrade in inhouse CMS database to maximize user efficiency while tighten necessary risk and exposure for data thief.• In charge of implementing wireless LAN and LAN network for new office in July 2007 for regional and local office.

Hired to be Technical Engineer in RMA department and was promoted to manager of service department, who manages and leads a team of 4 technicians and engineers to ensure smooth integration of day-to-day operation. Was sent to Taiwan head office for training to develop professional knowledge required in my role in order to maximize efficiency in executing decision and fulfilling the role of RMA Supervisor. Involve in Inventory Control planning and implementing new policy to ensure smooth transition of incoming and outgoing RMA cargo as well as handling of customer enquiries of problematic products. Responsible to overseeing returned products from regionally offices and report concern to management if suspect product showing sign of QC problem to ensured product quality. Provides training to technicians and engineers on how to troubleshoot new defective products. Achievement• Promoted to Supervisor after joining 6 months as company values my efforts and saw leadership potential.• Building a team from 2 to 4 technicians to ensure smooth operation in the department• Defining requirement and saw through the transition of new database for company in department. • Receive a letter of compliment from customer to compliment on my team good service and effort after servicing her with quality service with good attitude.