Joey Dowell Email & Phone Number

Clearwater, Fl, Us

United States

St Petersburg, Florida, United States

Richmond, Virginia, United States

Nashville, Tn

First position of this kind with HHS, covering the entire USLeads reengineering of the start-up process for newly acquired business including: operations, customer relations, administrative, IT, human resources, training, and safetyWorks with facility administrators from HCA, CHS, LifePoint Health, etc. to achieve a “non-vendor” working relationship and ensure a smooth and successful transitionBuilds and maintains relationships with multiple vendors including Georgia Pacific, Cintas, Medline, and moreIn the past 11 months, has successfully transitioned 30+ hospitals from in-house programs or competitors, to HHS. This has included multiple multi-unit startups within Healtheast (5 Minnesota market), Wellstar (6 Georgia market), and HCA (6 Virginia and Rhode Island market)

Nashville, Tn

Started up and transferred over 2,500 EVS and culinary employees from facility payroll to HHS payroll in 25+ facilities within HHS throughout TN, KY, IL, CO, FL, GA, AL, & TX.Managed a team of 35+ managers providing guidance and training in the areas of recruiting, development, and accountabilityPromoted 25+ leaders to higher positions within the organizationWorked hand-in-hand with facility administrators to achieve a “non-vendor” working relationshipEstablished processes to recruit highly qualified talent to fulfill management needs throughout the divisionImproved Tri-Star Internal Customer Satisfaction surveys from 57% in Q1 of 2015 to 71% in Q2 of 2016.Worked with Studer Group to develop programs based on their principles that allowed for successful monitoring of team member performance and accountability Enhanced workplace morale through a commitment to a positive work environment as exhibited by the division-wide internal (HHS) job satisfaction surveys showing the location outscored all other divisionsMade hiring decisions and implemented an intensive employee development program Built trust and rapport with our customer base resulting in the resigning of all 16 hospitals in the divisionBuilt and maintained working relationships with multiple vendors including Sysco, Georgia Pacific, Cintas, Medline, and more.Successfully led the startup of HHS’s first hospitality account in Destin, Florida, and within the first 3 months received a reference that led to additional HHS business within the industryWorked to gain the support and trust from HHS’ CCRC accounts to retain business, as well as to increase annual growth profit

Greater Nashville Area, Tn

I brought the lowest scoring facility in HCAHPS to the number-one-rated facility in the division of 16 hospitals. Southern Hills was also ranked as high as the number-three-rated facility in all of HCA (160+ hospitals) in regards to cleanliness. With the improvements in HCAHPS, quality, etc. at Southern Hills, this assisted HHS with gaining the Tri-Star division, 16 hospitals.

Lafayette, Louisiana Area

I managed a department of 90+ FTEs. I raised our scores to remain in the top 10% for 11 months, and our facility maintained A+ quality.

Jacksonville, Florida Area

I increased HCAHPS by 6 points overall. The Account Condition Report (ACR) quality rating went from a high "C" to "A+", with great customer satisfaction and team member survey results.

Gainesville, Florida Area

Part of the 2006 and 2008 BCS National Championship teams at the University of Florida Held the position of a football recruiting assistant at the highest level of college football. I had the opportunity to work hand in hand with coaches such as Urban Meyer, Charlie Strong, Dan Mullen, Doc Holiday, Dan McCarney, Steve Addazio, Greg Mattison, Stan Drayton, among many others. Evaluated high school football prospects for Coach Urban Meyer and staff. Assisted high school coaches with evaluations and advice to their student athletes.Select underclass watch lists for media and college coaches.Provided structure and planning official visits with recruits.

Bachelor Of Science - Bs

Healthcare Management Certificate

Education record

Education record

Education record