• Redesigned website and bookings system, increasing productivity by 60%.• Managed multiple special projects in training and operations.• Accountable for training, performance, and progress of twelve training coordinators.• Manage shift scheduling, teaching assignments, time-off and other HR tasks.

• Trained and coached over sixty new volunteers in communication, presentation, and organizational skills.• Remodeled training curriculum to accommodate English learners and enhance learning efficiency.• Planned and led training workshops and classes.• Coordinated with other trainers to cater to the needs of each individual volunteer.

• Managed ten branches across the Netherlands, scaling from sixteen volunteers to 110.• Trained tens of other volunteers individually and in weekly training meetings.• Collaborated with the Public Communications team to increase social media outreach by 200% in six months.