Joey F. Email & Phone Number

San Diego, California, United States

• Hand-selected to turn around failing business unit. Restructured processes and system architecture, accelerating performance by +90% on critical KPAs over 12 months. Managed P&L, strategy, four direct management.
• Designed/ launched customer success framework and associated tools and systems, increasing department effectiveness by +300%
• Built and leveraged a complex portfolio of partners/vendors to create customized end-customer solutions, increasing customer satisfaction by 65% with an 81% NPS
• Expanded product mix by 582% while increasing customers served 6X over a period of 18 months
• Launched customer application, driving end-user engagement by +300%

San Diego, California, United States

Post Bacc Program - BiochemistryPrerequisite courses for medical school while assisting with two research projects and leading another. My current focus is on NHE1 proton-pump inhibitors and the effects of palmitoylation of cysteine's in the amino acid chain. NHE1 is contributed to lung fibrosis and forms of cancer growth.

Greater San Diego Area

• Led operations and strategy for a newly formed acquisition arm, identifying, acquiring, and restructuring underperforming organizations. Led 10 direct reports, and reported to the CEO.
• Grew portfolio revenue by 40% via operating model redesign (work, system, people, and strategy)
• Decreased cost by 25% by creating a shared service support model/ reducing overhead
• Created the legal framework and licensure required to build a diverse (multi-industry) conglomerate, allowing for 2 acquisitions that were previously unattainable
• Created acquisition framework to address financial, legal, HR, and employee issues during the acquisition process, accelerating purchase timelines and shortening the new company onboarding period by 20%
• C-level partner/advisor, driving digital transformation efforts for portfolio companies

San Diego, California

• Led teams ranging from 25 to 3,000 employees, 10 departments, 6 direct reports, and a portfolio of senior US and foreign partners in the execution of complex multinational operations.
• Led project management team in the execution of 500 complex multinational projects valued between ($500K - $5M each) to a 99.6% success rate.
• Restructured new hire onboarding process, shortening time to value for new employees by 20%.
• Introduced new competency to all West Coast SEAL teams (1,500 employees) and drove end-user adoption, increasing organizational effectiveness by 15%
• Conducted global special operations with multiple awards for performance/service

San Diego, California

Lead a team of 10 full-time employees and 30 independent contractors with various backgrounds and professional certifications.Managed profitability with gross revenue of < $1 Million and kept profit margins above 30% while simultaneously increasing brand recognition through efficient operations and putting employees first with extremely competitive wages.

Provided emergency care based on an advanced assessment and the formulation of a field impression, including basic and advanced skills focusing on the acute management and transportation of the broad range of patients who access the emergency medical system. This may occur at an emergency scene until transportation resources arrive, from an emergency scene.