Joey Harper Email and Phone Number

• Spearheaded strategic marketing campaigns for multi-dwelling unit field sales.• Managed multiple projects concurrently while collaborating with cross-functional teams to ensure streamlined execution and successful outcomes.• Guided multiple campaigns from ideation through execution, ensuring meticulous post-launch analysis for continuous improvement.• Translated complex data into actionable insights, fostering informed decision-making.• Presented high-level analytical reviews tailored for executive-level leadership.

- Program manage Property Launch Program for MDU Field Marketing. Helped create new program with simple options to help sellers focus on building relationships with leasing staff at each new property. Goal to provide marketing support to 100% of new builds in assigned seller portfolios. - Work with sales teams to develop launch plans that are specific to each new, assigned MDU property with goal of exceeding established financial penetration assumptions.- Meet with supported managers weekly to discuss and plan tactics for upcoming property launches.- Support sales staff by meeting with teams on regular intervals to solicit feedback about marketing program and tactic effectiveness.- Work with multiple vendors for item procurement, sales support administration and field survey software needs.- Design, create and distribute monthly reports that include tactical mix, penetration against financial assumptions, number of launches by month/contract type/technology and more.- Discovers and integrates local success stories into reporting and readouts.- Provides quarterly strategic reviews of performance on like for like properties to identify areas of opportunity for optimization.- Coordinates with peers for regular refinement of overall marketing approach (ex. collateral, internal and external referral programs, external gifting program and more.)

Market Development Manager for CenturyLink's Southeast Region. Responsibilities include, but are not limited to:- Supporting internal employee referral program in Southeast region with focus on field sales.- Provide support to regional management team to help drive internet sales.- Help coordinate and market new Connected American Fund network deployments to potential customers.- Manage local social media accounts that are focused on improving sales in region.

Responsible for providing reporting and data analysis to chief company executives. Demonstrated ability in performing strategic analysis and providing recommendations to help lower company expenses while increasing customer loyalty and retention.

Subject matter expert on social media within the telecommunications industry. Six years managerial experience within executive supported social media team. Proven ability to analyze and resolve complex issues over many different functional groups. Social media efforts resulted in team being recognized as pioneers within the telecommunications industry for creating a social media initiative from the ground up. Post-merger, represented customer care on cross-functional social media team that developed, proposed and implemented the complete social media strategy for CenturyLink.Proven project management experience in developing strategies to meet and exceed management's expectations. Dedicated to excellence in people management and problem solving. Focused in oral and written communications while excelling in a fast paced, competitive environment.

Responsible for researching and responding to executive-level and formal complaints received from high-level agencies such as the Federal Communications Commission, Better Business Bureau and various state agencies. Consistently displayed ability to manage issues with proven expertise while working across multiple teams from various channels including brand, corporate communications, marketing, legal, media relations and others.

Lead team member for corporate project that was directed to reassemble an internal company website related to CLEC (Competitive Local Exchange Carrier) process flows. Successfully developed, coordinated and executed the launch of a web-gui that presented customer service agents with clearer, more concise information that was available to assist them with our customers.

Delivered customer-focused solutions for Residential customers. Efficiently handled contacts and service order entry while meeting and exceeding expectations on quality and revenue performance objectives. Maintained and exceeded productivity objectives for schedule adherence and attendance expectations.

Created social media and online marketing strategy for locally-owned pasta sauce company.

Responsible for managing the daily operations of retail store location selling men’s clothing. Directed and led hiring for a team of 10 part-time employees on a seasonal and year round basis. Created shift scheduling and ensured peak sales periods were adequately staffed and consistently met payroll profitability/cost and staffing models. Met and exceeded monthly targets and maintained growth year over year. Supervised yearly inventories and shrink reporting.