• Member of the company's Diversity, Equity, and Inclusion Council• Primary contact for compliance related information and activities for assigned Strategic Partner Programs• Assist Strategic Partner Program through building and/or maintaining a quality Compliance Management System• Bank's second line CMS for assigned Strategic Partner Program • Ensure that existing and proposed Bank and Strategic Partner Program business practices, policies, procedures, loan pricing, origination software systems, marketing materials, customer correspondence, documents and disclosures comply with federal and state regulations• Assist in addressing internal and external audit findings and help prepare responses as requested• Assist in the refinement and execution of compliance monitoring programs to test the compliance controls and procedures of the Bank and assigned Strategic Partner Programs• Perform site visit reviews of Strategic Partner Programs

• Performed analysis of productivity and performance. • Collaborated with Managing Attorneys and IT do develop and expand reporting to ensure effective and efficient workflow to meet legal and client requirements.• Collaborate with Senior Management on development of policies and procedures; maintain library of policies and procedures and ensure compliance with legal and client requirements.• Oversee file audits and ensure items are correctly updated, work with team on any identified deficiencies.• Attend client calls/meetings regarding audits, scorecards, remediation, and overall performance.• Co-management of 7 non-attorney direct reports.

• Developed and implemented the Firm's Compliance Management Program• Responsible for policy and procedure creation, maintenance, updates & modifications.• In partnership with Operations Management, review current processes and look for opportunities to increase efficiencies.• Review client contracts and agreements to ensure compliance with invoicing timelines & thresholds.• In partnership with operations, determine training needs in accordance with procedure updates, client updates, regulatory updates or other topics as needed.• Oversight & implementation of the Firm’s training program• Development and distribution of training courses and materials as needed.• Complete monthly closed file audits and discuss findings with operations, and determine if there is a need for remediation• Monthly analysis of client scorecards and review with operations.• Compile monthly scorecard responses for clients.• Monthly, or as needed, Firm Performance calls with clients.• Keep up to date on regulatory compliance and industry regulations• Travel as needed (office visits, client visits, conferences)• Review, maintenance and dissemination of all client directives• Review and dissemination of client inquiries, as well as identifying the need for escalating matters.• Act as a liaison between the firm and its clients for performance issues, client directives, general communication or other various topics.• Special projects as assigned.

• Lead a team of 9 Bankruptcy Specialists• During my time, I have increased productivity by decreasing timelines and findingmore efficient methods.• Maintain vendor Policies and Procedures as they relate to Bankruptcy• Minimize loss by strengthening attorney relationships, and ensuring that theBankruptcy process is consistently progressing• Audit Bankruptcy accounts for payment compliance and ensure proper application tosystem of record• Handle special projects and reporting required by investors and senior management• Coach and provide on the job training for new hires within the bankruptcy unit whilemaintaining individual portfolio performance• Key player in the research, development and implementation of internal initiative to bring back processes in house from an outsource vendor.

• Responsible for managing the day to day operations of Firm's Hawaii office• Develop and implement policies and procedures to increase efficiency• Review of client policies and procedures to determine their effect on Firm P&P• Training of new employees and development of current employees• Responsible for oversight of the office budget, operations account, and invoice management• Oversight and management of vendors• Started with a staff of 4 and successfully grew the staff to 13• Daily review and delegation of client workload• Monthly review and response to client scorecards

• Increased productivity by developing a structured daily reporting process to track workflow and production• Decreased aged inventory by creating weekly KPI, operational & data performance reports and making recommendations on process change• Create advanced reports in Excel, with some automation using Macros• Develop and build Access database, tables and queries• Process review and development which resulted in decreased turn times• Work with Application Administrator to enhance the company's applications for collecting and reporting data • Conduct extended analysis & trending of performance data to identify inefficiencies, and providing management with feedback on suggested changes

• Examine and evaluate purpose and content of business reports to develop new, or improve existing format, use, and control • Review reports to determine basic characteristics, such as origin and report flow, format, frequency, distribution and purpose or function of report • Confer with persons originating, handling, processing, or receiving reports to identify problems and to gather suggestions for improvements • Evaluates findings, using knowledge of workflow and operating practices • Recommends establishment of new or modified reporting methods and procedures • Perform data analysis and identify trends in data • Process review and development, including process mapping using Visio

*Audit files per closing/funding guidelines*Ensure that we are adhering to state and federal compliance laws *Responsible for supervising 10 associates *Recruit, train, develop and coach associates*Review and audit daily/weekly time for payroll*Responsible for risk analysis and management *Analyze daily/monthly reports and identify trends and solutions*Providing trend analysis and resolution to upper management *Provide daily support to associates in varied capacities *Assisted in establishing offshore operations in India

*Assigned and distributed files for funding on a daily basis *Audited for state and federal compliance*Filled in for Funding Mgr when necessary*Maintained daily funding reports and spreadsheets *Located and distributed loan correspondence *Assisted with QA problems or concerns

Assistant Manager *Supervised, assigned and directed activities for all employees *Analyzed operation reports and store performance *Responsible for loss mitigation and preventing loss*Bookkeeping, payroll preparation and verification *Creation and delivering of cash deposits of company funds *Responsible for all levels of customer service and customer relations in accordance with company policy *Recruited, trained, developed, and evaluated personnel