Lee Joey Tze Ying Email & Phone Number

Petaling Jaya, Selangor, Malaysia

Throughout my internship in the Supply Chain Department, I was responsible in: 1. Compiling and recording Certificates of Analysis (COA) relates to packaging materials, chemicals used, and the quality of crates.2. Perform quality inspection of monthly new beer kegs and supported the tracking process to rectify or reject these kegs daily in cases where.

Selangor, Malaysia

• Supervised and managed store operations in person.
• Handled cashiering and processing payments using POS systems for cash, card, and e-wallet transactions.
• Troubleshooted and resolved e-wallet payment issues, ensuring smooth and efficient transactions.
• Dealt with and responded promptly to customers' requests, prioritizing a high level of customer satisfaction.
• Holds a Certified Food Handler certification from KKM which is eligible for the preparation of ready-to-eat (RTE) foods and Oden.

Sunway Pyramid, Petaling Jaya.

• Learned about steamboat food products and menu packages offered, committing to product expertise.
• Greeted and welcomed guests warmly, introducing and suggesting menu recommendations based on customers' preferences with an emphasis on attentive and customer-centric service.
• Resolved customer concerns on prompt order-taking and accurate order delivery with effective collaboration with kitchen staff to ensure a consistently positive dining experience.
• Demonstrated efficiency in table turnover by swiftly cleaning and resetting tables after customers departed, maintaining synchronized timing for food service.

Selangor, Malaysia

• Demonstrated expertise in coffee bean processing and precision brewing of high-quality coffee beverages with proper maintenance of espresso machines, grinders, and drip coffee makers.
• Adhered to strict standard operating procedures related to beverage measurements, preparation, and correct discard methods in alignment with the barista audit checklist on a daily or weekly basis.
• Acquired a comprehensive understanding of coffee knowledge, including perfecting espresso shot extraction time through the completion of barista training.
• Ensured the accurate and prompt fulfillment of customer orders through excellent taste, temperature, and beverage presentation.
• Received excellent and positive feedback from customers for the quality of service rendered.

Bachelor Of Science - Bs, Food Science And Technology, Gcpa: 3.678

Activities and Societies: • 1st runner-up in the Food Bowl Quiz 2022 • Top scorer for Year 2 in Food Bowl Quiz 2022 • MIFT 13th National.

Foundation Degree, Monash University Foundation Year (Mufy), 84.50% Mufy Score

Activities and Societies: • MUFY Innovation Challenge 2019 (Ambassadors volunteering) • Jeffrey Cheah Entrance Scholarship