Joey Mangaser Email & Phone Number

Melbourne, Vic, Au

Melbourne, Victoria, Australia

Joey joined Wesfarmes OneDigital as the Product Owner of the OnePass mobile app, Australia’s newest membership program bringing more value and benefits to customers shopping at their favourite Wesfarmers brands - Kmart, Target, Bunnings Warehouse, Officeworks, Catch.com.au, Priceline and Instantscripts• Managed the mobile app squad’s product roadmap and backlog, including the creation, prioritisation, and sequencing of features, epics and stories• Loves to crunch numbers and listen… Show more Joey joined Wesfarmes OneDigital as the Product Owner of the OnePass mobile app, Australia’s newest membership program bringing more value and benefits to customers shopping at their favourite Wesfarmers brands - Kmart, Target, Bunnings Warehouse, Officeworks, Catch.com.au, Priceline and Instantscripts• Managed the mobile app squad’s product roadmap and backlog, including the creation, prioritisation, and sequencing of features, epics and stories• Loves to crunch numbers and listen to customer insights to make well-informed decisions for the mobile app• Worked closely with Product Managers, designers, digital marketing, legal partners, customer support, agile delivery squads, and various stakeholders to ensure smooth delivery of key initiatives, new product features and campaigns• Fostered a culture of learning and experimentation by developing features with strong consideration for analytics requirements, supporting and participating during hack days• Managed the release of the mobile app in the App Store and Google Play Store, including responding to customer reviews and feedback Show less

Melbourne, Victoria, Australia

Joey joined the Customer Value Proposition & Experience team, a global group of Digital Product Owners within bp, providing PO services to different business units across the Customers & Products entity. He is currently responsible for BPMe in New Zealand, a mobile app designed to make paying for fuel, coffee and car washes a breeze.BPMe New Zealand, ANZ Marketing• Responsible for managing the product backlog and feature delivery, and helping develop the strategicroadmap for the… Show more Joey joined the Customer Value Proposition & Experience team, a global group of Digital Product Owners within bp, providing PO services to different business units across the Customers & Products entity. He is currently responsible for BPMe in New Zealand, a mobile app designed to make paying for fuel, coffee and car washes a breeze.BPMe New Zealand, ANZ Marketing• Responsible for managing the product backlog and feature delivery, and helping develop the strategicroadmap for the BPMe, bp's fuel payment and rewards mobile app, for the B2C market in NZ• Collaborated with various agile delivery squads (PaperKite and Radium) in order to bring to life newfeatures and campaigns to BPMe• Introduced an experimentation approach to the delivery processes of the BPMe squad by incorporatinghypothesis driven development in order to build a culture based on evidence and learning• Represented the delivery team in NZ loyalty and marketing ceremonies to ensure that the appropriatedigital experience through BPMe is considered and delivered for ongoing and future campaignsCVP&E, Customers & Products• Led the PO onboarding initiative by working with the AsPac PO team to deliver a wiki that can be usedto help new Product Owners joining CVP&E in their onboarding journey• Participated actively in monthly team CX & DPD and PO team calls by volunteering to do customermoment, HSSE moment, or showcasing new BPMe NZ features Show less

Melbourne, Victoria, Australia

Joey's most recent engagement with Australia Post was with the Parcel Simplification Program (introduce a harmonised service and feature offering to contract customers sending parcels domestically) where he was the API Product Owner for the Shipping & Tracking v2 APIs. • Developed the product roadmap and strategy for the Shipping & Tracking v2 APIs in line with the program requirements• Managed the product backlog and prioritise the work required to support feature development in… Show more Joey's most recent engagement with Australia Post was with the Parcel Simplification Program (introduce a harmonised service and feature offering to contract customers sending parcels domestically) where he was the API Product Owner for the Shipping & Tracking v2 APIs. • Developed the product roadmap and strategy for the Shipping & Tracking v2 APIs in line with the program requirements• Managed the product backlog and prioritise the work required to support feature development in linewith program timelines• Defined the integration strategy in collaboration with other delivery teams• Worked with the other train BAs, provide guidance and make decisions as we elaborate features, epicsand user stories• Accepted the completed user stories• Managed new requirements that affect the Shipping & Tracking v2 APIs including impact assessmentand initial effort estimation• Participated in various program meetings and ceremonies and provide updates for the work that the API development team is doing Show less

Melbourne, Victoria, Australia

Joey joined Australia Post as a Senior Agile Business Analyst and as interim Iteration Manager within the Lodgement & API Engineering release train (enables merchants to lodge parcels via Australia Post and StarTrack's delivery networks through integrated and UI platforms)• Elicited requirements from various stakeholders for assigned business features and other high profile projects• Collaborated with the Product Owner to define and refine features and requirements as well as the… Show more Joey joined Australia Post as a Senior Agile Business Analyst and as interim Iteration Manager within the Lodgement & API Engineering release train (enables merchants to lodge parcels via Australia Post and StarTrack's delivery networks through integrated and UI platforms)• Elicited requirements from various stakeholders for assigned business features and other high profile projects• Collaborated with the Product Owner to define and refine features and requirements as well as the development team to identify solutions to business needs• Facilitated agile ceremonies including stand-ups, retro's, planning activities and estimation of user stories• Coached other business analysts and development teams on story mapping and user story writing through workshops• Responsible for day-to-day and other periodic activities as interim Iteration Manager (removing impediments, release management, reporting, planning) Show less

Melbourne, Victoria, Australia

Joey moved to Australia and joined Elabor8 as a Senior Consultant. During this time, he has played the roles of Senior Business Analyst and Scrum Master/Iteration Manager for two clients, Online Education Services (OES) and Australia Post.

Melbourne, Victoria, Australia

Joey joined Swinburne Online/Online Education Services as a Senior Agile Business Analyst/Scrum Master within the Data Project (aimed at improving data quality, building a data warehouse and producing dashboards to help improve student retention)• Responsible for the elicitation and refinement of requirements relating to data warehouse and dashboard reporting needs from internal stakeholders• Responsible for data profiling activities (training team members, executing data profiling… Show more Joey joined Swinburne Online/Online Education Services as a Senior Agile Business Analyst/Scrum Master within the Data Project (aimed at improving data quality, building a data warehouse and producing dashboards to help improve student retention)• Responsible for the elicitation and refinement of requirements relating to data warehouse and dashboard reporting needs from internal stakeholders• Responsible for data profiling activities (training team members, executing data profiling tasks, producing data profiling reports)• Performed data quality checks and facilitated user acceptance testing activities• Built strong relationships with the Project Manager/Delivery Lead, Product Owner, Technical Architects and internal customers (student retention and data reporting teams)• Facilitated agile ceremonies including stand-ups, retro's, planning activities and estimation of user stories within the assigned Scrum team• Influenced key decisions (including prioritisation) through the provision of key analysis and insights of technical requirements, work effort required and customer feedback Show less

Brussels, Brussels Region, Belgium

Joey joined Credendo (Delcredere | Ducroire), Belgium's official export credit agency where he was performing business process engineering, project management and business analysis tasks in various initiatives• Developing the organisation's formal business process modelling handbook using BPMN 2.0 via Enterprise Architect• Leading the rollout of the formal IT Service Desk processes (incident, service request and change management) using SysAid• Performing various business… Show more Joey joined Credendo (Delcredere | Ducroire), Belgium's official export credit agency where he was performing business process engineering, project management and business analysis tasks in various initiatives• Developing the organisation's formal business process modelling handbook using BPMN 2.0 via Enterprise Architect• Leading the rollout of the formal IT Service Desk processes (incident, service request and change management) using SysAid• Performing various business analysis tasks and business process modelling related activities in multiple projects (Sureties, SAP for Insurance including SAP Custom Development Packages, Credendo Internet site redesign)Results:• Improved the IT service management processes within the organisation by providing expertise on ITIL and some SAP-specific points where the organisation is lacking experience and knowledge• Helped standardise the business process modelling process by developing a formal handbook and migrated more than 600 business processes from ARIS to Enterprise Architect avoiding significant reworkManaged the implementation of an extranet system, a web-based platform to manage the lifecycle of customers' (insured clients, brokers and fronters) short-term credit insurance policies with integration to an SAP for Insurance backend• Developing and implementing an improved process to gather business requirements for agile projects• Leading the requirements analysis and gathering process (dual role as BA)• Leading various agile ceremonies (daily stand up meetings, retrospectives)• Performing day-to-day project management tasks (resource planning, scheduling, risk management, stakeholder management)• Performing comparative analysis of competitors' tools Wireframing of extranet system using Adobe Muse Show less

Beerse, Flemish Region, Belgium

Joey started his career in Belgium where he led a team of internal and external resources providing support to operations and projects for all of J&J's pharmaceutical business units in the EMEA region• Acting as Incident Manager and serving as an escalation point to critical and complex SAP FICO issues• Acting as Change Manager reviewing proposed solutions and related documentation to help ensure successful deployment of changes to production systems• Leading improvements in the… Show more Joey started his career in Belgium where he led a team of internal and external resources providing support to operations and projects for all of J&J's pharmaceutical business units in the EMEA region• Acting as Incident Manager and serving as an escalation point to critical and complex SAP FICO issues• Acting as Change Manager reviewing proposed solutions and related documentation to help ensure successful deployment of changes to production systems• Leading improvements in the service management processes within the organization by applying and enforcing ITIL best practicesResults:• Consistently received a performance rating of “Exceeds Expectations”• Eliminated the backlog of aging tickets from previous years and reduced the open incidents and requests to a manageable number• Streamlined the incident and change management process within the finance team• Frequently consulted on SAP Solution Manager as SMEActed as Delivery Manager for the SAP Information Lifecycle Management (ILM) and SAP Data Retention Tool (DaRT) Implementations in the EMEA region• Performing high-level requirements gathering • Conducting weekly stand-up meetings• Performing day-to-day project management tasks (planning, scheduling, coordination and resolution of project issues, risk management)Results:• Built capabilities and expertise in the organization as the pioneer Delivery Manager in EMEA for SAP Archiving and DaRT projectsActed as SAP Finance Functional Lead for various migration projects of pharmaceutical and medical devices BUs in the EMEA region (i.e. system consolidation and process harmonisation)• Leading and coordinating business requirements gathering• Creating new and updating existing functional specifications• Performing configuration and setup of the enterprise structure and related finance settings• Preparing test scripts and execution of unit testing Providing oversight of UAT activities Show less

Gonfreville L'Orcher, France

Joey moved to France to pursue graduate studies in project management while at the same time employed as an intern for Chevron Oronite where he worked as business analyst/project coordinator on several initiativesTravel and Expense Accounting (TEA) Implementation in France and the Netherlands• Leading and coordinating business requirements gathering• Participating in project planning and scheduling Leading the creation of test plans• Providing oversight of user acceptance… Show more Joey moved to France to pursue graduate studies in project management while at the same time employed as an intern for Chevron Oronite where he worked as business analyst/project coordinator on several initiativesTravel and Expense Accounting (TEA) Implementation in France and the Netherlands• Leading and coordinating business requirements gathering• Participating in project planning and scheduling Leading the creation of test plans• Providing oversight of user acceptance testing (UAT) activities• Developing user guides and training materials Delivering end-user training to the finance resourcesChange of partner bank in the Netherlands from ABN- AMRO to JP Morgan Chase• Leading the creation of test plans• Providing oversight of user acceptance testing (UAT) activities• Documenting UAT resultsFeasibility study on the implementation of a global approval request system for the Product Qualification Team of Chevron Oronite Products & Technology• Leading and coordinating the early phases of the project working with resources and managing stakeholders in Europe and the US• Leading the business requirements gathering Analysing and developing project alternativesResults:• Replaced the manual expense reporting processes of Chevron Oronite in EMEA with a more efficient and automated expense reporting process that has far better accounting controls• Simplified and synchronised the SAP vendor payment processes (domestic, SEPA and nonSEPA) in Chevron Oronite to a single preferred provider Show less

Makati City, Philippines

Joey joined the shared services centre of Chevron in the Philippines as IT Business Analyst where he supported the business and moved later on to more project-oriented and leadership roles• Providing high-quality support to users from various business units by resolving business incidents, proposing solutions, working on change requests for several SAP finance modules (Asset Management, General Ledger, Project Systems)• Coordinating IT-related issues during month-end close… Show more Joey joined the shared services centre of Chevron in the Philippines as IT Business Analyst where he supported the business and moved later on to more project-oriented and leadership roles• Providing high-quality support to users from various business units by resolving business incidents, proposing solutions, working on change requests for several SAP finance modules (Asset Management, General Ledger, Project Systems)• Coordinating IT-related issues during month-end close activities to ensure that critical financial operations run smoothly on the SAP environments Performing root cause analysis investigation and facilitationResults:• Consistently received a high-performance rating and recognised as a high-potential employee• Pioneered the role of month-end close coordinator in the IT organisation• Selected to be the onsite support in France during the go-live of Chevron Oronite project and provided training to the local month-end close coordinator Received several Recognition & Appreciation (R&A) Awards Show less

Makati City, Philippines

Joey began his professional career in IT with HP in the Philippines supporting its biggest client Procter & Gamble where he had his first exposure to SAP and various accounting processes• Providing SAP support to finance business users in the EMEA and Asia regions for their procure-to- payment, general accounting and profitability forecasting processes in order to meet service level agreements (SLAs) and in accordance with ITIL standards• Monitoring the performance of SAP financial… Show more Joey began his professional career in IT with HP in the Philippines supporting its biggest client Procter & Gamble where he had his first exposure to SAP and various accounting processes• Providing SAP support to finance business users in the EMEA and Asia regions for their procure-to- payment, general accounting and profitability forecasting processes in order to meet service level agreements (SLAs) and in accordance with ITIL standards• Monitoring the performance of SAP financial and SAP BI/BW systems to ensure business process continuity and data availability for management reporting • Acting as global change manager for the profitability forecasting system• Acting as regional change and problem manager for SAP FI-Accounts PayableResults:• Consistently received an above-average performance rating• Received kudos from P&G product managers for support on self-billing and invoicing workflow processes Show less

Master Of Science (Msc)

Ms

Bs