Joey Rawlings Email & Phone Number

Smcps

Continued on-site maintenance of a Microsoft Windows 10 network at Leonardtown HS and Fairlead Academy with 2,000+ students, 200+ staff, and 4000+ pieces of equipment ranging from Dell desktops/laptops, SMART Interactive Boards/TVs, Epson/SMART projectors, Aruba WAPs, Apple iPads, Avaya VoIP phones, and HP printers.Relocated in July 2023 to provide on-site maintenance of the Department of Supporting Services and Benjamin Banneker ES and remote support of six additional elementary… Show more Continued on-site maintenance of a Microsoft Windows 10 network at Leonardtown HS and Fairlead Academy with 2,000+ students, 200+ staff, and 4000+ pieces of equipment ranging from Dell desktops/laptops, SMART Interactive Boards/TVs, Epson/SMART projectors, Aruba WAPs, Apple iPads, Avaya VoIP phones, and HP printers.Relocated in July 2023 to provide on-site maintenance of the Department of Supporting Services and Benjamin Banneker ES and remote support of six additional elementary schools. Worked with an intern 03/22-08/22, successfully completed their internship and was hired by the SMCPS ITS department.Replaced aging LCD projectors with SMART TVs, provided training for staff on how to use the TVs with their Dell desktops for instruction.Worked with MDT to re-image staff and student desktops and laptops with Windows 10.Worked with Avaya WAPs and Aruba AirWave and ClearPass to troubleshoot wireless connectivity issues for staff/student devices.Worked with SWSD to create, manage, and close incoming helpdesk incidents both remotely and in-person. Assisted with the planning, implementation, execution and training of SWSD for the ITS department, including the iOS app.Worked with SWRE to provide remote support to student/staff machines during pandemic and when needed in a post-pandemic environment.Worked with Microsoft InTune to assist with software deployment/hardware management for Windows desktops and laptops and Apple iPads.Worked with Microsoft’s MFA system; provided training/support when SMCPS converted all staff accounts to MFA. Used Microsoft Authentication iOS/Android app to assist with MFA on staff BYOD devices and staff iPads.Worked with Avaya VoIP phones; provided basic training on use. Assisted with transition to an Avaya Cloud Office system with physical handsets and Avaya Cloud Office app.Became Dell Desktop certified; Sent broken staff and student laptops that were under warranty back to Dell via the Dell TechDirect portal. Show less

Smcps

Provided onsite maintenance of a Microsoft Windows 7, Server 2008/2012 and Mac OSX domain network at 2 high schools with 2,000 students, 1400+ desktops and laptops, and 200+ staff. Replaced and maintained interactive SMARTBoard with Epson and SMARTBoard LCD projectors.Worked with different software deployment packages, such as Novell ZenWorks, Dell’s KACE software, Kaseya, and Spiceworks.Worked with, deployed, and supported different classroom management software… Show more Provided onsite maintenance of a Microsoft Windows 7, Server 2008/2012 and Mac OSX domain network at 2 high schools with 2,000 students, 1400+ desktops and laptops, and 200+ staff. Replaced and maintained interactive SMARTBoard with Epson and SMARTBoard LCD projectors.Worked with different software deployment packages, such as Novell ZenWorks, Dell’s KACE software, Kaseya, and Spiceworks.Worked with, deployed, and supported different classroom management software packages, including Impero, LanSchool and iTalc.Created, updated, and deployed Windows XP Norton Ghost images for Windows XP reinstallation; have created and deployed images onto machines using WDS for Windows 7 images.Worked with Aerohive access points and AeroHive HiveManager wireless monitoring system to diagnose connectivity problems.Assisted with configuration and deployment of Meraki Device Management for student iPads.Assisted with staff migration from a Microsoft Exchange e-mail system to using Google Apps for Education; used and collaborated with staff to teach Google Drive.Created and executed a maintenance plan during summer months to include reimaging 600+ machines, dust removal from desktops, and organization of patch cables in data closets.Setup a recording studio for school news broadcast; setup computers w/ Pinnacle Studio 15 video capturing, editing, and rendering software and camera configuration for recording to computer for editing and broadcasting.Worked with the SolarWinds WebHelpDesk software to create, manage, and close incoming helpdesk tickets. Also used the software for the creation and management of assets using it’s inventory system. Have created video tutorials on how to create assets in WHD. Recipient of 4 “Work Hard, Be Nice” awards for ‘contributing to the success of the SMCPS and it’s Children through extraordinary actions’.Recipient of the 2014 Leonardtown High School Educational Support Person of the Year Award. Show less

Provided on-site and remote computer hardware/software support for home users of Microsoft Windows-based computersCreated plans for home users on how to protect systems from viruses/malwareTaught users how to maintain their own systems using easy to understand language

Prince Frederick, Md

Board Of Director chairperson; assist with the financial and administrative actions of the Corporation.Bylaw Committee chairperson; worked with committee to rewrite 40+ page bylaws for the Corporation.Administrator of the department website and mail server.Assistance with purchase and maintenance of corporation desktops, laptops, and printers as well as the network, wireless access points and content filtering.Received multiple yearly awards, including 2 Life… Show more Board Of Director chairperson; assist with the financial and administrative actions of the Corporation.Bylaw Committee chairperson; worked with committee to rewrite 40+ page bylaws for the Corporation.Administrator of the department website and mail server.Assistance with purchase and maintenance of corporation desktops, laptops, and printers as well as the network, wireless access points and content filtering.Received multiple yearly awards, including 2 Life Saving awards.Received Lifetime membership status for 15 consecutive years of service.Have received credit for 1000+ ambulance calls.Obtained and maintained EMT certification since 2002.Have led and participated in educational drills and meetings. Show less

Prince Frederick, Md

Maintained a Microsoft Windows XP-based domain network with 150+ computers and servers in the systemHave worked with the modification of a Microsoft SharePoint websiteLead the deployment of a Microsoft Exchange e-mail rollover for 100+ staff membersWorked with the Alloy Navigator helpdesk system on a daily basis; provided phone, e-mail and remote access support using Remote Desktop Connection and Bomgar for staff and customer computersAssisted with the creation of Remote… Show more Maintained a Microsoft Windows XP-based domain network with 150+ computers and servers in the systemHave worked with the modification of a Microsoft SharePoint websiteLead the deployment of a Microsoft Exchange e-mail rollover for 100+ staff membersWorked with the Alloy Navigator helpdesk system on a daily basis; provided phone, e-mail and remote access support using Remote Desktop Connection and Bomgar for staff and customer computersAssisted with the creation of Remote Installation Services (RIS) distributions to install Windows XP computers quickly and efficiently for staff and public machinesCollaborated with the tri-county Technical Support Group that provides support for all IT-related issues for all of the tri-county library systems Worked with Windows Server Update Services (WSUS) to provide security updates for all computers and Symantec Endpoint Protection Manager to provide antivirus/antispyware protectionDownloaded and deployed software updates as necessary Show less

Maintained a Microsoft Windows-XP based domain network with 100+ computers and servers in the systemCreated, designed, and implemented a "trouble ticket" system for staff to submit help requests for broken/malfunctioning computer hardware/softwareCreated, designed, deployed, and maintained an in-house website designed to house IT-related documents for staff to reference for self supportCreated, designed, and deployed an instant messaging system for staff to use for instant… Show more Maintained a Microsoft Windows-XP based domain network with 100+ computers and servers in the systemCreated, designed, and implemented a "trouble ticket" system for staff to submit help requests for broken/malfunctioning computer hardware/softwareCreated, designed, deployed, and maintained an in-house website designed to house IT-related documents for staff to reference for self supportCreated, designed, and deployed an instant messaging system for staff to use for instant communication across three separate buildings across the countyWas temporarily "promoted" to supervisors position due to health issuesAssisted in the deployment of the SMB version of Trend Micro Pc-CillinUsed RealVNC to remotely support staff and customers interactively as neededAccepted optional hours to be 'on-call' on weekends in return for compensation hours Show less

Assisted technicians with installation of Ethernet wire for computer network connectionsAssisted technicians with computer inventoryLearned hands-on hardware/software troubleshooting and repair skillsDeveloped person-to-person communication skillsWas responsible for handling warranty repair work for computer hardware

Associates Of Applied Science, 2007

Worked a full-time position and attended classes for 5 years.

High School Diploma And Certificate Of Merit, 2002

Activities and Societies: SkillsUSA VICA - Historian Began volunteer work with the PFVRS and completed my HS diploma