Joey Davis Email & Phone Number

Indianapolis, In, Us

Niles, Il, Us

Reinach, Basel-Country, Ch

• Lead Salesforce Administrator in the Americas region (AMER) with an 8,000+ seat environment• Principal SAP Sales & Distribution (SD) Consultant• Primary responsible for AMER region SAP Authorizations• Managed multiple projects by effectively and cross-functionally communicating with colleagues, partners, and customers in all levels and regions (AMER/EMEA/APAC) to deliver solutions that met business needs• Translated business requirements in customized Salesforce solutions in both planned agile project sprints and on an as-needed basis• Acted as a trusted advisor for best practices in sales processes, ensuring alignment with global IT business applications architecture• Ran full ERP & CRM integration/migration, including SAP SD & Authorizations, Salesforce, and e-commerce• Offered level 2 and level 3 IT support through effective and efficient ticket handling

Reinach, Basel-Country, Ch

• Understood, documented, and maintained business systems landscape to improve level of knowledge, efficiency of processes, and overall functionality of business systems• Assisted the organization in detecting and prioritizing business problems and developing specifications for change and improvement• Acted as an IT business consultant on multiple teams, communicating systems limitations and areas for improvements• Created and implemented a new customer creation process aimed at building a clean, effective, and useful customer database, resulting in 100% data validity• Re-engineered employee and representative onboarding/offboarding process, increasing team efficiency, speed, and accuracy in completing all required tasks• Handled level 1 business systems IT support incidents and requests, consistently meeting and beating defined SLAs with high customer satisfaction

Bachelor Of Science (B.S.), Business Management And Technology/Management Information Systems (Mis)

Core 40 Diploma