Senior Support Operations Manager
Current
Mar 2024 - Present
AeroLeads people directory · profile
Joe Shen Email & Phone Number
Support Operations at Apollo.io | CX Leader | ex-OpenTable
at
Apollo.io
1 work email found
@apollo.io
6 phones found area 212, 650, and 415
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Current company
Role
Support Operations at Apollo.io | CX Leader | ex-OpenTable
Location
Honolulu, Hawaii, United States
Company size
Who is Joe Shen? Overview
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Quick answer
Joe Shen is listed as Support Operations at Apollo.io | CX Leader | ex-OpenTable at Apollo.io, a company with 1455 employees, based in Honolulu, Hawaii, United States. AeroLeads shows a work email signal at apollo.io, phone signal with area code 212, 650, 415, and a matched LinkedIn profile for Joe Shen.
Joe Shen previously worked as Senior Support Operations Manager at Apollo.Io and Advisor at Channel Talk. Joe Shen holds Bs Business Administration from San Francisco State University, College Of Business.
Company email context
Email format at Apollo.io
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{first}.{last}@apollo.io
89% confidence
AeroLeads found 1 current-domain work email signal for Joe Shen. Compare company email patterns before reaching out.
Profile bio
About Joe Shen
Strategic, results-driven leader with extensive experience scaling and automating customer support, enhancing operational efficiency, and creating memorable customer experiences. Proven track record of improving service levels by optimizing self-help, implementing AI technology, and driving iterative process improvement. Adept at fostering a positive work environment and supporting team growth with a hands-on, empathetic, and direct leadership style.
Listed skills include Customer Service, Salesforce.Com, Management, Account Management, and 14 others.
Current workplace
Joe Shen's current company
Company context helps verify the profile and gives searchers a useful next step.
Apollo.Io
9 roles
Joe Shen work experience
A career timeline built from the work history available for this profile.
Advisor
CurrentProviding guidance and expertise on platform product UX and features for the enterprise market as the company prepares to expand operations into the US.Channel Talk is a CRM-based business platform focused on helping DTC companies provide VIP-level customer service. In our Series C, we raised $40M and are one of the fastest-growing B2B SaaS startups.
Oct 2023 - Present
Senior Global Revenue Operations Manager
I lead operations enablement and oversee systems for Global Sales and Customer Success.
Jul 2022 - Aug 2023
Senior Global Support Operations Manager
I lead Systems, Data Analytics and Project Management for our Global Support Team.
Aug 2018 - Jul 2022
Global Support Operations Manager
Led Workforce Management (WFM), Quality Assurance, Systems, Data Analytics, Project Management for our Global Support Team.
Nov 2017 - Aug 2018
Senior Business Analyst
Served as the primary data, operations, and systems analyst for the Support department.
Mar 2016 - Nov 2017
Senior Manager Of Quality Excellence
Strategized, hired and launched OpenTable’s first Support QA team. Implemented OpenTable's first Voice of the Customer program that enabled all company employees to understand a day in the life of aSupport agent.
May 2014 - Feb 2016
Field Operations Manager
Led team of 10 Project Coordinators (managing onboarding of cloud-based reservation platform) and Post Install Coordinators (managing implementation of Inside Sales products). Improved the median time to install (of reservation platform) from 13 days to 8 days.
Oct 2012 - Apr 2014
Field Operations Supervisor
Apr 2011 - Oct 2012
Team & coworkers
Colleagues at Apollo.io
Other employees you can reach at apollo.io. View company contacts for 1455 employees →
SP
Samir Perea Quiñones
Colleague at Apollo.IoBucaramanga, Santander, Colombia, Colombia
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KK
Kelvin Krupiak
Colleague at Apollo.IoAlbuquerque, New Mexico, United States, United States
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MB
Matwar Bisht
Colleague at Apollo.IoBengaluru, Karnataka, India, India
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AA
Ann Alex
Colleague at Apollo.IoKanayannur, Kerala, India, India
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MN
Mohd Nadeem Mohd Nadeem
Colleague at Apollo.IoBaheri, Uttar Pradesh, India, India
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SM
Santiago Marín
Colleague at Apollo.IoMedellín, Antioquia, Colombia, Colombia
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VK
Vinay Kumar
Colleague at Apollo.IoHyderabad, Telangana, India, India
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FF
Fd Fernandes
Colleague at Apollo.IoIndia, India
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NG
Natalia Gaviria López
Colleague at Apollo.IoColombia, Colombia
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KL
Karen Lopez
Colleague at Apollo.IoMedellín, Antioquia, Colombia, Colombia
View →
Samir Perea Quiñones
Colleague at Apollo.IoBucaramanga, Santander, Colombia, Colombia
View →
KK
Kelvin Krupiak
Colleague at Apollo.IoAlbuquerque, New Mexico, United States, United States
View →
MB
Matwar Bisht
Colleague at Apollo.IoBengaluru, Karnataka, India, India
View →
AA
Ann Alex
Colleague at Apollo.IoKanayannur, Kerala, India, India
View →
MN
Mohd Nadeem Mohd Nadeem
Colleague at Apollo.IoBaheri, Uttar Pradesh, India, India
View →
SM
Santiago Marín
Colleague at Apollo.IoMedellín, Antioquia, Colombia, Colombia
View →
VK
Vinay Kumar
Colleague at Apollo.IoHyderabad, Telangana, India, India
View →
FF
Fd Fernandes
Colleague at Apollo.IoIndia, India
View →
NG
Natalia Gaviria López
Colleague at Apollo.IoColombia, Colombia
View →
KL
Karen Lopez
Colleague at Apollo.IoMedellín, Antioquia, Colombia, Colombia
View →
2 education records
Joe Shen education
Bs Business Administration
Education record
FAQ
Frequently asked questions about Joe Shen
Quick answers generated from the profile data available on this page.
What company does Joe Shen work for?
Joe Shen works for Apollo.io.
What is Joe Shen's role at Apollo.io?
Joe Shen is listed as Support Operations at Apollo.io | CX Leader | ex-OpenTable at Apollo.io.
What is Joe Shen's email address?
AeroLeads has found 1 work email signal at @apollo.io for Joe Shen at Apollo.io.
What is Joe Shen's phone number?
AeroLeads has found 6 phone signal(s) with area code 212, 650, 415 for Joe Shen at Apollo.io.
Where is Joe Shen based?
Joe Shen is based in Honolulu, Hawaii, United States while working with Apollo.io.
What companies has Joe Shen worked for?
Joe Shen has worked for Apollo.Io, Channel Talk, and Opentable.
Who are Joe Shen's colleagues at Apollo.io?
Joe Shen's colleagues at Apollo.io include Samir Perea Quiñones, Kelvin Krupiak, Matwar Bisht, Ann Alex, and Mohd Nadeem Mohd Nadeem.
How can I contact Joe Shen?
You can use AeroLeads to view verified contact signals for Joe Shen at Apollo.io, including work email, phone, and LinkedIn data when available.
What schools did Joe Shen attend?
Joe Shen holds Bs Business Administration from San Francisco State University, College Of Business.
What skills is Joe Shen known for?
Joe Shen is listed with skills including Customer Service, Salesforce.Com, Management, Account Management, Training, Team Leadership, Leadership, and Crm.
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