Joey Urso Email & Phone Number

Olympia, Washington, United States

Work closely with customers and technicians to identify required maintenance and repairs.Advise customers on necessary and recommended services.Work with warranty companies and Ford recalls.Compute cost of replacement parts and labor to restore vehicle to condition specified by customer.Estimate cost of mechanical, electrical, or other repairs. Enters itemized estimate on service order and explains estimate to customer.Schedule appointments with customers. Meet dealership's standards for repair and order production.Maintain CSI at or above Company standards.Keep an organized, clean and well displayed work area.

United States

•Consistent review of dealer and manufacturer websites for mobile service leads•Communicating with customers daily to ensure their complete satisfaction•Coordinating with the mobile service technicians to ensure timely completion of service•Maintaining accurate records of service and repair work

Redmond, Washington, United States

Perform electronic fingerprinting functions. Capture biometric information to meet program standards. Verify customer identity and scan required documents into database system. Follow all company and department policies regarding security and confidentiality. Perform administrative duties such as time keeping, daily reports and equipment.

Redmond, Washington

Bellevue, Washington