Joey Yap Email & Phone Number

Queensland, Australia

• Food Manufacturing background; Vesco Food has proprietary brands as well as contract• Engaging with customers via telephone and (mainly) E-mail• Handling and resolving customer inquiries and complaints• Processing orders, maintaining order forms• Managing customer accounts• Preparing monthly sales reports • Assisting the Sales manager with forecast • Engaging collaboratively with other departments: sales, production and planning, supply chain, warehouse, as well as customer service team in Western Australia• Working closely with the logistics • Assisting in promotion and marketing activities• Managing company social media channels

Perth, Australia

• Personal ambition based on talents and passion for baking decorative treats• Shifts required early morning starts producing fresh baked treats on a daily basis• Position had minimal supervision, were customer satisfaction was essential

Perth, Australia

• Team leader in a multi-national, goals oriented sales team• Position held business to business and direct sales• Multi-lingual upbringing enabled me to be able to communication with various cultural and backgrounds• Team leader, responsibilities included meeting daily and weekly sales targets, and directing new employees• Directing after sales services of customers, ensuring round the clock support• Providing team with sales goals and objectives, motivation and assistance.Key Achievements • Promoted to Team leader within four months• Strong customer focus with ability to develop and grow service capability

Johor, Malaysia

• Developing sales and marketing background, especially B2B marketing• Providing marketing plans and assisting implementation • In charge of handling orders, simple and complex• Maintaining customer relationship with oversea customers • Preserving customer relations across various platforms • Resolving client issues and challenges • Gathering market and customer info for negotiations• Assisting with account management• Providing administration support for business activities• Creating and managing mailing lists Key Achievements• Raised customer satisfaction score from 65% to 75% over six months by focusing on product quality control, customer’s relationship management, answering phones promptly and excellent customer service• Increased 34% of company’s total sales when I was on the post

Bachelor'S Degree, Business Marketing

Certificate Iv, Patisserie

Bachelor'S Degree, Marketing