Joseph Park Email & Phone Number

- Collaborate closely with the Buyer for product ranges, sourcing, and promotional strategies- Maintain a close relationship with vendors to implement procurement and promotional programs- Work with the internal teams to execute marketing activities, promotions, and advertising- Create, maintain, and track articles and purchase orders through SAP- Generate purchase orders, tracked order progress, and proactively communicated any potential issues to buyers and planners- Maintain and update variants in the range plan based on stock and sales- Ensure accuracy of range plan details, including prices and descriptions- Assist in determining promotional products and amending advertisements- Populate e-commerce range plans and ensure accurate information online- Assist with stock allocation and consult vendors on delivery amendments

- Independently manage daily tasks using team-generated playbooks and established processes.- Develop and nurture a personal pipeline of leads for effective prospecting.- Utilize multiple channels (email, LinkedIn, forums, social media, events, phone calls) to engage and convert prospects.- Conduct compelling product demos, negotiate contracts, and successfully close deals to support revenue targets and growth objectives.- Utilize the company's CRM (HubSpot) to track and document every touchpoint throughout the buyer's journey.- Implement existing best practices and create innovative approaches to ensure accurate and efficient measurement of the sales funnel, resulting in a well-defined and filled sales pipeline that can be improved upon.- Facilitate a smooth transition from Sales to Customer Success by establishing clear and thorough documentation for all trial customers.- Monitor trial progress and collaborate with Customer Success to ensure the customer is fully engaged and delighted during the trial period.- Collaborate with Marketing to create impactful brand assets and collateral that contribute to successful onboarding and customer satisfaction.- Effectively communicate customer complaints and feature requests to Support and Product teams through proper channels, enabling continuous improvement and delivering optimal outcomes for customers and teammates.

- Act as the primary point of contact for customers, managing day-to-day interactions and building strong relationships.- Proactively identify opportunities to enhance customer loyalty and retention through personalized interactions and tailored recommendations.- Collaborate with advisers and other client experience team members to effectively manage the live inbox and ensure timely and comprehensive responses to customer inquiries.- Guide leads and prospects through the onboarding and sales processes, leveraging a customer acquisition mindset and maintaining a commitment to compliance with advice processes and customer safeguarding.- Report weekly on client interactions, providing insights and recommendations for improving customer experiences.- Maintain a flexible role approach, assisting with other reasonable duties as required to support the team and overall business goals.- Stay updated on industry trends, product launches, and technology changes, assessing their potential impact on customers and providing necessary insights to the team.- Collaborate with financial advisers to provide personalized advice and support to clients, ensuring their KiwiSaver fund options align with their needs and goals.- Manage client details database and collect necessary information for Anti-Money Laundering (AML) and fund switch applications.

Provided Vodafone's telecommunication products to both consumers and business clients through solution-based selling by probing each customer's wants and needs to provide the best and most suitable solution for each client.Generated over $96,000 gross profit in 2020 even with the limitations of being in lockdown.Working with monthly targets and working to improve and surpass them each month.Managing operational tasks to keep the store's back end running soundly and following audit requirements.

Auckland, New Zealand

Built and maintained 2 online stores from the ground up. Ranging from handling the design of the website, generating leads and finding customers through marketing and advertising, handling all customer queries to ensure the best customer experience from start to finish.Managed the collection of products by sourcing quality goods to include in the collection of the stores.Constantly finding ways to optimize/scale marketing methods via Facebook advertising.

Auckland, New Zealand

In charge of training payroll managers to confidently run their pay through Crystal Payroll's online system by tailoring it to each person and understanding the business' needs and requirements.Making sure to give accurate advice that follows the NZ legislation.Maintained regular check-ins with both new and existing customers to sustain a happy and healthy client base.

Auckland, New Zealand

Working with a database of cold leads to convert into opportunities of sale and generating own leads to keep the pipeline flowing.Closing qualified leads by demoing the software and finding ways to improve the business' current pay structure.Working with monthly KPIs and developing the skills to effectively hit and overachieve targets.