Joffre M. Email & Phone Number

Minneapolis, Minnesota, US

• Managed IT service requests in service now regarding process failures for bash script automation in Xcel energy’s billing system
• Created test plans for proposed changes of scripts and performed manual investigations to common technical failures in the billing system using a combination of log reviewing and sql queries

Deerfield, IL, US

• Monitored walgreens online Rx platform and investigated user reports of issues using a combination of Azure’s app insight services, kubernetes pod service logs, unix script logs, retrieval and decryption of messages in.
• Provided guidance to colleagues new to the project on team and business policies and wrote documentation in confluence on team procedures, commonly occuring failures for quick resolution and steps on tool usage.
• Created and managed incident tickets in remedy and genjira for the logging and monitoring of production issues encountered in various phases of the pilots release to later coordinate with devs for escalation and.

New York, New York, US

• Supported credit, municipal bond and mortgage desks with trader application setups, trade booking investigations and technical requests from users.
• Responsible for supervising production applications during active trading hours with an emphasis on rapid communication, investigation and incident ticket logging.
• Regularly communicated and coordinated with devs and support teams of different depts to address production issues and resolution.

Boston, MA, US

• Responsible for on boarding clients to the circleblack infrastructure to consolidate their financial portfolios for personal monitoring on the companies smart device app.
• Created scripts to assist in automating the on boarding process for clients using bash, python and mysql technologies emphasizing dependency injection, logging, auditing and extensibility.
• Participated in daily standups as a member of the data feeds team to discuss task progress or blockers and assisted in a data audit for the current load of data in the system for our clients.

New York, NY, US

• Built automated processes and procedures using unix scripts, Powershell, Autosys and C# to help reduce human error in production workflow.
• Implemented new features into existing company tools to allow permissioning and server maintenance in C# and Oracle SQL to enable better productivity for the company.
• Provided provisionary monitoring and reporting of issues using in multiple software environments forteams in different stages of the software development cycle. (Development, Quality Assurance,Pre-production.

Paris, FR

• Provided provisional monitoring, reporting and investigation of issues in production for Trading and Sales desks for FX electronic markets
• Managed application releases from developers into production
• Routinely worked with in-house developed and 3rd party software for tasks such as booking deals, order management, client onboarding and notification configurations
• Coordinated with a global team to troubleshoot and document issues/user requests

Arlington, Virginia, US

• Ensured safe travel through JFK terminals and flights, both local and international, through secure inspection of passenger luggage and credentials
• Learned about emerging technologies including new procedures to detect threats for passenger and luggage screening
• Entrusted with access to sensitive security information on potential threats and suspicious items item’s as well as the duty of securing sensitive or restrictedareas