Joffrey Alvarez Email & Phone Number

Miami Gardens, Florida, United States

As a Manager of the IT Service Desk, I am responsible for leading a team of IT professionals tasked with providing excellent customer service and technical support to internal users. I oversee the day-to-day operations of the IT Service Desk and ensure that all customer inquiries and problems are resolved in a timely and efficient manner. In addition to supervising my team, I collaborate with IT leaders to develop and implement strategies that improve the overall IT service delivery experience. I also establish and maintain relationships with vendor partners and manage service level agreements to ensure that the IT Service Desk meets established performance targets. My strong leadership and communication skills enable me to inspire and motivate my team to achieve outstanding results.

IT Help Desk Technician with proven expertise in Information Technology and educational/professional experience in delivering software solutions that exceed all expectations on every level. A prolific troubleshooter with exceptional issue and problem-solving skills. Multifaceted technical expertise bolstered by rapid adaptability to new and emerging technologies, standards, and methods. Education and professional-based background in IT Help Desk translatable to any IT-centric role.

Miami/Fort Lauderdale Area

Assistant Store Manager with three years of experience, contributing to the operational efficiency and profitability of the store. Skilled in team leadership, inventory management, and customer service, consistently driving sales targets and fostering a positive work environment. Proficient in implementing strategic initiatives to optimize workflows and enhance the shopping experience. Proven ability to collaborate with cross-functional teams to achieve organizational goals and exceed customer expectations.

Miami/Fort Lauderdale Area

Center Operations Manager with experience overseeing critical functions at Bank of America. Adept at leading high-performing teams to deliver exceptional customer service and operational excellence. Skilled in implementing and optimizing operational processes, including cash handling procedures, compliance regulations, and risk management protocols. Demonstrated ability to drive efficiency and productivity while focusing on customer satisfaction and retention. Proven track record of achieving and surpassing performance targets in a fast-paced banking environment.

Miami/Fort Lauderdale Area

As a Personal Banker at Chase, I have similar roles as in Wells Fargo. I also teach my customers how to self-bank with the wide variety of tools Chase has to offer.I'm also the Small Business Specialist. As the Small Business Specialist, I begin new business relationships for businesses that have an annual gross sales of less than $500,000. I organize a business package suitable to meet all the needs of the business. This may consist from business accounts, merchant services, ACH collections, loans, lines and payroll services. I follow-up with business customers every 30-60 days to ensure business needs have not changed.

As a Personal Banker, I devoted much of my day to building long-term relationships with our customers, both in person and by phone. I deepened the understanding of our customers' financial needs and provided suggestions. While most of the job is performed in the stores, I reached out into the community by placing outbound phone calls to existing clients, visiting businesses, conducting educational seminars, and being active in the community. I was expected to exceed challenging sale and referral goals by proactively selling products and services to customers and referring customers to other areas of the bank.

North Miami, Florida

Opened and closed store at North Miami, trained new sale and customer service team.Taught customers how to maximize the features available on their phone with our ready-now service. Coordinated special needs for customers and maximized products to benefit customers. Analyzed competitor products.Strong sales, communication, cross-selling, sales planning, mathematical, decision-making and analytic skills.Strong relationship management, building, customer service, time management and prioritization skills.Broad knowledge of consumer products and services and the customer relationship management system.Sound understanding of small and medium business customer segment and products and services appropriate to complement premier offerings.

Bachelor Of Science - Bs In Cloud Computing

Associate'S Degree, Information Technology, A

Currently completing my bachelor's degree in information technology.